7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Here are a few ways to ensure you're scheduling with empathy: Get the schedule out in advance. Or perhaps even take a short trip to visit friends or family.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Bad hiring is a disease. Your time management most likely sucks.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Culinary Cues

MARCH 3, 2024

You were either part of this or feeling left out because you weren’t. Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. Can you tough it out? Right out of middle or high school groupism. Well, we’re not in high school anymore.

Leadership 372

Leadership Restaurant Law Social Media Sports 372

Culinary Cues

SEPTEMBER 20, 2020

How you play the game in the process of winning is critical, as is the sportsmanship that allows people to get past defeat with honor and grace while taking the time to positively recognize those who administered that defeat. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win.

Fine Dining 412

Fine Dining Coaching Dine-in Café 412

Embrace the Suck

JUNE 18, 2021

Working on the right things, in the right order, what to focus on now, and what to hold off until later, can mean the difference between success and burn out. 60% of restaurants don’t make it past their first year and 80% go out of business within five years. THE HARSH REALITY. The statistics aren’t pretty. Chaos in action.

Leadership 354

Leadership Small Business Coaching Training 354

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60

Culinary Cues

SEPTEMBER 1, 2023

Are you consistent in how all of this is managed every day with every plate? Are you meticulous about changing the oil in your deep fryer, or filtering out the smell of carbon build up on burner grates and broiler grids? The right balance is critical and worth hiring sound technicians to design early on.

Fine Dining 319

Fine Dining Dine-in Front of House Design 319

Lavu

NOVEMBER 8, 2019

As the owner or manager of a restaurant, when you’re aiming to grow profitability, accounting is an area where you need to be comfortable. It might be considered the most dreaded part of running your business, but to be profitable and to manage the money, there’s no way it can be avoided. Unavoidable Restaurant Expenses.

Management 85

Management Management Food Truck Cash Management 85

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 184

2001 Coaching Hiring Take-out 184

Perfect Daily Grind

FEBRUARY 7, 2023

Each year, more than 50 baristas from around the world take part in the competition. To discuss this issue further, I spoke with Eduardo Choza, Director of Coffee at Mayorga Coffee , Jenny Borrego, barista trainer at Degas Café , and founder of Alquimia Coffee Company and World Coffee Championship coach , Federico Bolanos.

2011 134

2011 Coaching Events 2007 134

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. At a minimum, it takes between $4,000 – $7,500 and 42 days to fill a position.

Coaching 97

Coaching Employee Relations Hiring Document 97

Rocket Fuel

APRIL 5, 2022

The BEST recipe for QSR success includes: Hiring the right people. Hiring the right people. You’re probably not going to be the one conducting the majority of your interviews, so to make sure you’re hiring the right people , take a look at your interviewers. Thoughtful, thorough training. Enforcing the rules.

Coaching 52

Coaching Cash Management Hiring Training 52

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. Instead, most run around like the chicken with its head cut off and claim they are “managing.” ” No.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Coach your new hire on some relevant examples of this. Have this start as job-shadowing, and then have the employee start taking the lead.

Communication 145

Communication Training Dietary Restrictions Customer Service 145

The Restaurant Coach University

SEPTEMBER 10, 2017

Because what I want to do is offer you some advice on how to select the best business coaching for your restaurant. What do you want to look for in a business coaches? I see so many business coaches in the market today have never actually owned their own restaurants. In fact, 95% of business coaches focus on systems.

Coaching 79

Coaching Take-out Marketing Hiring 79

The Restaurant Coach University

JANUARY 29, 2017

Let’s explore how you got here and how you can get out of this. You need to write your core values out and have a crystal-clear mission in mind that can be summed up in one sentence. Then take a look at tag lines used by some popular brands: Zappos: Delivering Happiness Mercedes: The Best or Nothing. Still stuck?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

The Restaurant Coach University

MARCH 2, 2017

Out of desperation, you listen. You also need to take personal accountability for where you brand is now. There are no good people to hire. The chains are taking my customers. Now, if you’re ready to take responsibility for the current state of your restaurant then let’s continue. TAKE ACTION.

Coaching 70

Coaching Restaurant Law Blog Take-out 70

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 337

Coaching Training Social Media Hiring 337

Apicbase

MARCH 17, 2023

People are dining out again in ever-increasing numbers. Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! End-to-end technology platform solutions , for example, combine multiple pieces of software to enable you to manage your restaurant in one place.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? We’ve got a few tips from the workforce management front office here at Fourth. PLAY #1: Hire Quality Seasonal Staff. Finding skilled talent isn’t easy. User Network.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I kind of did it out of a self-serving type of thing where I was like, I never see him. We bought those people out, and then we ran straight into the pandemic. You did that out of necessity.

Front of House 370

Front of House Back of House Take-out Book 370

MBB Hospitality

OCTOBER 2, 2019

Did you know that there are some small business tax dedications that you can take advantage of? In addition, there are two ways you can figure out the deduction for business travel in your car. The second way is to figure out the percentage of time you use your vehicle for business use. You Can Deduct Your Home Office.

Franchise 40

Franchise Franchising Employee Relations Travel 40

MBB Hospitality

APRIL 25, 2018

Save yourself a lot of headaches by hiring someone who has had previous hospitality experiences , especially in the niches you are hiring for. MBB Management also specializes in restaurant and franchise consulting. MBB Management can also help you recruit prime positions like your chef and general manager.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. ” The KFC Foundation provides the funding and outreach, and SaverLife manages the savings platform and financial rewards for KFC participants.

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

Modern Restaurant Management

NOVEMBER 24, 2021

Franchising for Heroes is the creation of Pivotal Growth Partners manager of strategic projects and special initiatives and former police officer, Martin Parker. Jimmy John’s has rolled out an incentive program to promote accelerated growth in 2022. Jimmy's John's New Incentive Program.

Franchise 165

Franchise Franchising Loyalty Program 2022 165

Notch

SEPTEMBER 11, 2018

Maybe it was getting close to opening day, and desperate to fill positions, you made some “panic hires.” Maybe you advertised in the wrong places and were left feeling like there are no quality staff out there. It’s a lot of work to fire and hire new staff. It’ll take a lot of work and big changes. But that won’t be easy.

Leadership 52

Leadership Hiring Coaching Recruiting 52

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Embrace the Suck

JUNE 13, 2022

Having experience, work ethic and knowledge of how a restaurant operates is just 20% of what it takes. Instead of becoming “the owner” I gave myself six jobs instead: Chef, General Manager, bookkeeper, HR Director, Chief Marketing Officer, maintenance man, and Beverage Director. It only takes one bad apple to ruin culture.

Back of House 44

Back of House Food Truck Point of Sale Take-out 44

Notch

SEPTEMBER 11, 2018

Maybe it was getting close to opening day, and desperate to fill positions, you made some “panic hires.” Maybe you advertised in the wrong places and were left feeling like there are no quality staff out there. It’s a lot of work to fire and hire new staff. It’ll take a lot of work and big changes. But that won’t be easy.

Leadership 45

Leadership Hiring Coaching Recruiting 45

Modern Restaurant Management

JANUARY 23, 2023

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality. How do you practice what you preach?

Coaching 193

Coaching Employee Relations Hospitality Social Media 193

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Nathan’s Famous, Inc, hired two industry veterans, Erik Mallon and Jim Hicks, to bolster its franchise sales and development teams. More Tropical in Colorado.

Franchise 92

Franchise Franchising Loyalty Program Book 92

7 Shifts

JANUARY 5, 2022

That tool is 7shifts - the all-in-one team management platform built exclusively for restaurants. 7shifts is best known for its scheduling feature that saves hours of managers' time each week. Managers love 7shifts because it streamlines the process for restaurant businesses of any size. No more spreadsheets or whiteboards.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Modern Restaurant Management

OCTOBER 21, 2019

Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. " menu that takes inspiration from classic Canadian dishes and local ingredients. Plant Based World Comes to the UK in 2020. bn in the US, and is growing at an exponential rate.

Retail 73

Retail Consumer Goods Point of Sale Innovation 73

Embrace the Suck

JANUARY 24, 2022

Times like these bring out the best in some people and the worst in others. Some have added take-out and delivery. We all have had to take a hard look at our business models (even me) and asked what can I do now that the world has been forever changed. So let's talk about those habits. There was a lot of drama.

Cash Management 259

Cash Management Leadership Coaching Take-out 259

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. As those changes were taking place and as the restaurant industry shifted, Valletta found himself drawn to what the team at bartaco was doing. I think that's the challenge.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195