Culinary Cues

MARCH 3, 2024

You were either part of this or feeling left out because you weren’t. Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. Can you tough it out? Right out of middle or high school groupism. Well, we’re not in high school anymore.

Leadership 368

Leadership Restaurant Law Social Media Sports 368

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. We’ve all heard it. Are you okay with interacting with the homeless?

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Here are a few ways to ensure you're scheduling with empathy: Get the schedule out in advance. Or perhaps even take a short trip to visit friends or family.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

NOVEMBER 8, 2022

There are several reasons why new employees may be incurring more injuries: Poor hiring choices. The hiring process may be rushed, and the wrong person could be chosen for the job. Hasty hiring choices can lead to faster turnover, operational problems, and potentially more on-the-job injuries. Inadequate training.

Management 201

Management Management Food Safety Hiring 201

Modern Restaurant Management

DECEMBER 2, 2022

As a manager, hiring an employee doesn’t mean your job is over. Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Setting expectations is important when wanting to get the most out of staff members. Setting Goals.

Management 189

Management Management Point of Sale Front of House 189

Culinary Cues

SEPTEMBER 20, 2020

How you play the game in the process of winning is critical, as is the sportsmanship that allows people to get past defeat with honor and grace while taking the time to positively recognize those who administered that defeat. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win.

Fine Dining 409

Fine Dining Coaching Dine-in Café 409

Culinary Cues

SEPTEMBER 1, 2023

Are you meticulous about changing the oil in your deep fryer, or filtering out the smell of carbon build up on burner grates and broiler grids? We know that music can enhance a good time out on the town, but have we paid adequate attention to the type of music and sound level as it applies to the menu concept?

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Embrace the Suck

JUNE 18, 2021

Working on the right things, in the right order, what to focus on now, and what to hold off until later, can mean the difference between success and burn out. 60% of restaurants don’t make it past their first year and 80% go out of business within five years. THE HARSH REALITY. The statistics aren’t pretty. Chaos in action.

Leadership 346

Leadership Small Business Coaching Training 346

Rocket Fuel

MAY 12, 2022

Take a critical look at your training and onboarding programs – Are you following the brand’s training program? Schedule time to monitor new hires’ progress using KPIs . Operational metrics can help you understand how your new hires are performing. Check your metrics on your reporting tools, like Delaget Coach?and?Detect,

Coaching 52

Coaching Training Hiring Customer Service 52

Perfect Daily Grind

FEBRUARY 7, 2023

Each year, more than 50 baristas from around the world take part in the competition. To discuss this issue further, I spoke with Eduardo Choza, Director of Coffee at Mayorga Coffee , Jenny Borrego, barista trainer at Degas Café , and founder of Alquimia Coffee Company and World Coffee Championship coach , Federico Bolanos.

2011 134

2011 Coaching Events 2007 134

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 189

2001 Coaching Hiring Take-out 189

Perfect Daily Grind

JANUARY 23, 2023

To find out, I spoke to four coffee professionals. As the WBC takes place in a different country each year, travel and accommodation are by far two of the biggest expenses for competitors. Coaching and training Wilford Lamastus Jr. I ended up taking out a loan and a credit card,” he says.

Coaching 133

Coaching Equipment Travel Training 133

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Coach your new hire on some relevant examples of this. Have this start as job-shadowing, and then have the employee start taking the lead.

Communication 178

Communication Training Dietary Restrictions Customer Service 178

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Bar and Restaurant Coach

MARCH 2, 2020

The HR department has many jobs: hiring the right people, making sure that employees are treated in accordance with the company’s ethics, code of conduct, and culture statements. At a minimum, it takes between $4,000 – $7,500 and 42 days to fill a position. The Actual Cost of Hiring a New Employee. 1 bar manager.

Coaching 97

Coaching Employee Relations Hiring Document 97

Rocket Fuel

APRIL 5, 2022

The BEST recipe for QSR success includes: Hiring the right people. Hiring the right people. You’re probably not going to be the one conducting the majority of your interviews, so to make sure you’re hiring the right people , take a look at your interviewers. Thoughtful, thorough training. Enforcing the rules.

Coaching 52

Coaching Cash Management Hiring Training 52

The Restaurant Coach University

SEPTEMBER 10, 2017

Because what I want to do is offer you some advice on how to select the best business coaching for your restaurant. What do you want to look for in a business coaches? I see so many business coaches in the market today have never actually owned their own restaurants. In fact, 95% of business coaches focus on systems.

Coaching 79

Coaching Take-out Marketing Hiring 79

EATER

JUNE 9, 2023

Take, for example, a description penned by Gonzalo Fernández de Oviedo y Valdés in 1535. Much to English chagrin, the Dutch mostly came out on top, successfully transplanting a variety of exotic new plants like ginger, coffee, chocolate and nutmeg from their colonies abroad. How were the pineapples doing? Had they fruited yet?

Compost 93

Compost Back of House Coaching Hiring 93

The Restaurant Coach University

JANUARY 29, 2017

Let’s explore how you got here and how you can get out of this. You need to write your core values out and have a crystal-clear mission in mind that can be summed up in one sentence. Then take a look at tag lines used by some popular brands: Zappos: Delivering Happiness Mercedes: The Best or Nothing. Still stuck?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Ken Burgin

AUGUST 1, 2023

Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers. It’s peak time, and a queue of hungry customers is out the door. Share and compare. You’ve got a full house, but disaster strikes.

Training 60

Training Management Management Kitchen Safety 60

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. And suddenly, out of the dark recesses of a bygone era, comes the whispered and anxious question… Do we still have an employment brand ? Are you following through on your promises to take care of your workforce ?

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Lavu

NOVEMBER 8, 2019

Even if you hire outside accountancy assistance, it’s wise to have a strong understanding of the basic accounting practices for restaurants. See the six ways to control your COGS here , and if you find out that the menu prices aren’t right, learn how to price your menu in three steps. 5 Concepts of Restaurant Accounting.

Management 85

Management Management Food Truck Cash Management 85

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 329

Coaching Training Social Media Hiring 329

The Restaurant Coach University

MARCH 2, 2017

Out of desperation, you listen. You also need to take personal accountability for where you brand is now. There are no good people to hire. The chains are taking my customers. Now, if you’re ready to take responsibility for the current state of your restaurant then let’s continue. TAKE ACTION.

Coaching 70

Coaching Restaurant Law Blog Take-out 70

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? PLAY #1: Hire Quality Seasonal Staff. Hiring quality seasonal staff should be at the top of the list because we all know your starting line-up can make or break the season.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Apicbase

MARCH 17, 2023

People are dining out again in ever-increasing numbers. A Glimpse Into The Future #2 Doing more with what you already have Sometimes, getting creative and standing out isn’t about reinventing yourself. First, take your brand online if you haven’t done so already. There is good and bad news. Let’s focus on food consistency here.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Notch

SEPTEMBER 11, 2018

Maybe it was getting close to opening day, and desperate to fill positions, you made some “panic hires.” Maybe you advertised in the wrong places and were left feeling like there are no quality staff out there. It’s a lot of work to fire and hire new staff. It’ll take a lot of work and big changes. But that won’t be easy.

Leadership 52

Leadership Hiring Coaching Recruiting 52

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I kind of did it out of a self-serving type of thing where I was like, I never see him. At that time he was owning Poppy + Rose along with his other business partners until I came along and bought them out.

Front of House 370

Front of House Back of House Take-out Book 370

Embrace the Suck

JUNE 13, 2022

Having experience, work ethic and knowledge of how a restaurant operates is just 20% of what it takes. And my restaurant didn’t “take off” as I expected. Peter knew that sometimes when you find yourself hitting your head against the door you have to stop, reassess the situation and take a new approach.

Back of House 44

Back of House Food Truck Point of Sale Take-out 44

MBB Hospitality

OCTOBER 2, 2019

Did you know that there are some small business tax dedications that you can take advantage of? In addition, there are two ways you can figure out the deduction for business travel in your car. The second way is to figure out the percentage of time you use your vehicle for business use. You Can Deduct Your Home Office.

Franchise 40

Franchise Franchising Employee Relations Travel 40

Embrace the Suck

JANUARY 13, 2021

Coming out in late February 2021. You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant. Yet, here you are still slugging it out every single day doing battle on the front line. I have seen the promised land for myself when I owned two restaurants.

Coaching 352

Coaching Back of House Front of House Training 352

Notch

SEPTEMBER 11, 2018

Maybe it was getting close to opening day, and desperate to fill positions, you made some “panic hires.” Maybe you advertised in the wrong places and were left feeling like there are no quality staff out there. It’s a lot of work to fire and hire new staff. It’ll take a lot of work and big changes. But that won’t be easy.

Leadership 45

Leadership Hiring Coaching Recruiting 45

MBB Hospitality

APRIL 25, 2018

Save yourself a lot of headaches by hiring someone who has had previous hospitality experiences , especially in the niches you are hiring for. They can also help with food distribution and inventory so that you are never running out of prime ingredients, but also keeping waste to a minimum as well.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

NOVEMBER 3, 2022

Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Good to know that the grand old tradition of writing us out of the history of food is alive & well in 2020. The industry needs to do better to take care of its workers. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

JANUARY 23, 2023

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality. How do you practice what you preach?

Coaching 197

Coaching Employee Relations Hospitality Social Media 197