Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Relying on reservation technology can help organize the process.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

DECEMBER 31, 2024

To cater to America’s preference for the dry Champagne style while offering more affordable options, operators frequently turned to Cava as it provided a comparable flavor profile at a lower price. ” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. ” doesn’t need to be reserved for dine-in only. The model is not without its perils.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 489

SEO Website Management Online Ordering Customer Experience 489

7 Shifts

OCTOBER 9, 2020

Contact - Beyond your phone number and address, which should be in the footer of every page, you need a contact page to let people know how to reach you for catering, press, events, and career inquiries. Catering - If applicable, include a page with information about catering, including your menu, contact information, and catering policies.

Design 397

Design Online Ordering Social Media Website Management 397

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant. Inventory and supply chain apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

SEPTEMBER 7, 2023

With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge. Millennials' preference for convenience, experiences, and socializing has led them to eat out more frequently than previous generations.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. AI-Powered Chatbots & Reservations : Automated assistants handle reservations, answer customer questions, and offer waitlist updates, reducing the workload on staff. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 17, 2025

Hoteliers and restaurant operators are increasingly demanding POS systems that seamlessly connect with CRM, loyalty programs, reservation systems, inventory management, and payroll. By understanding and catering to these evolving expectations, restaurants can create more engaging and satisfying experiences for their guests.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

JANUARY 18, 2023

These will become as essential to a restaurant as their secret recipes, holding the key to understanding guests’ behaviors and catering to their preferences. In the back of the house, AI can automatically anticipate inventory shortages and suggest quantities for restocking that are consistent with predicted reservations.

2023 474

2023 Guest Recovery Back of House Customer Service 474

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Experience 481

Customer Experience Customer Service Technology Inventory 481

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. People are still gathering in small, private groups, so catering options can be updated to include pick-up or contactless delivery. Fulfilling Other Needs.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

JULY 22, 2021

Owners and managers should follow the latest tech trends in the industry and train their staff to use new software in order to keep catering to customers although they might be off-premises. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JANUARY 26, 2022

On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. To ensure that you’re catering to all types of customers, offer take-home meals and/or cocktails kits if possible. Offer Holiday Meal Kits and Cocktail Kits.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. Offer multiple payment options, including contactless and mobile payments, to cater to different customer preferences.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. If you cater to young, social-media-savvy diners, your messaging might be playful and trendy. Have a smooth service with reservation management tools.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. CRM systems can track customer preferences and dietary restrictions, enabling personalized menu suggestions that cater to individual needs.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

ChowNow

MARCH 14, 2025

Implement a reservation and waitlist system to balance walk-ins and reservations. Offer multiple ordering options, including takeout and delivery to cater to different customer needs. Many restaurants rely on tools that handle online ordering, reservation management, scheduling, and even real-time inventory tracking.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

NOVEMBER 10, 2020

When it comes to technology investments and upgrades, restaurants usually focus their spend on the customer experience – QR code menus, online reservations, digital receipts, rewards and feedback. This kind of customer service can only happen if employees feel fulfilled, happy, valued, important at work.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. While most operators aren’t yet comfortable having AI handle phone orders or reservations, automatically answering basic questions should significantly reduce employee hours spent on the phone, freeing them up to focus on other tasks.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

MAY 24, 2024

You can use feedback forms, check your monthly sales report, analyze the reservations made, and even work on the order history. Try to integrate a digital platform or mobile app that can allow customers to track their rewards, receive personalized offers, and make reservations or orders. It is not just about implementing a strategy.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

7 Shifts

OCTOBER 23, 2020

Thus, the platform has excellent features for restaurants, like online ordering , e-commerce, events management, contactless dining, and catering capabilities. Squarespace's integrations for restaurants Squarespace currently integrates with ChowNow for online ordering and OpenTable for reservations.

Website Management 370

Website Management Online Ordering Hiring SEO 370

Modern Restaurant Management

FEBRUARY 17, 2020

OpenTable Dining Points can be used to unlock hard-to-get reservations at popular restaurants during prime dining times – a feature that nearly three quarters (68 percent) of diners expressed interest in, according to an internal surve?y. Examples of participating restaurants include:? ” DeliverThat Launches in Boston.

Sports 384

Sports Point of Sale Entertainment Customer Experience 384

Modern Restaurant Management

SEPTEMBER 14, 2022

Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff. For example, KFC even has facial recognition technology to cater to repeat customers. Restaurants can operate with less staff and less overhead. Role of AI in Back of House.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. With a reservation system, tables are held for customers that may not show up on time at all.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

NOVEMBER 27, 2024

Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent). Prepping for Turkey Day: When compared to the average Wednesday in 2023.

2025 221

2025 Loyalty Program Back of House 2024 221

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

Modern Restaurant Management

JANUARY 6, 2020

Be it a national holiday, or a gift just because, here are some of the ways customers revel with restaurants: Thanksgiving is the top holiday for restaurant catering orders. Most popular holiday for reservations: Mother’s Day. Holiday with most last-minute reservations: Valentine’s Day. Birthdays 2. Thank Yous 4.

Mobile Ordering 349

Mobile Ordering Online Ordering 2019 Reservations 349

Modern Restaurant Management

FEBRUARY 28, 2023

Ordering inventory, completing daily checklists, implementing safety procedures, managing reservations – the list of tedious and time-consuming tasks for restaurant owners and managers goes on and on. One of the common pain points is scheduling restaurant shifts, which gets more complicated the larger your staff gets.

Management 493

Management Management Food Safety Communication 493

SpotOn

JANUARY 14, 2025

Restaurants weren’t always about exclusive reservations and expertly fused small plates. ” Gordon had done catering and hotel restaurants, serving guests of all different stripes. The origin of the English word “restaurant” comes from the French verb restaurer, which means “to restore oneself.”

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

Modern Restaurant Management

JANUARY 31, 2025

1 Last Minute Planners, We Got You : Last year, 28 percent of Valentine’s Day reservations were made within 48 hours of dining.3 This includes a variety of establishments, such as restaurants and cafes, catering services, quick-service outlets, and institutional food services (hospitals, schools, and corporate offices).

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 18, 2020

Virtual restaurants can cater to different consumers, expanding clientele. My prediction is you’ll see a split here between a mobile-ordering track versus an old-school approach with cash only bar / restaurants popping up with cult followings, that can abandon reservations all together. Catering benefits from this trend.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

AUGUST 18, 2021

By identifying their individual needs, you'll be able to cater your service to meet and exceed them. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. First, understand customer expectations. So, how can you do this? Research will be your best friend!

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

The Restaurant Group

MARCH 23, 2025

This round-the-clock access means restaurants can cater to night owls and early birds alike, boosting customer retention and increased order frequency. Catering to Large Orders Planning a big event? Multi-channel ordering systems facilitate the management of bulk and catering orders efficiently. Early morning breakfast cravings?

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 323

Delivery Reservations Customer Experience Retail 323

Squirrel Systems

FEBRUARY 3, 2025

Provide family-sized or catering platters that combine classic favorites like pizza, wings, and nachos. Let customers know what to expect and encourage them to make reservations or pre-order food. Encourage Reservations If youre hosting a watch party or offering limited seating, encourage reservations to secure a place.

Social Media 80

Social Media Point of Sale Email Marketing Back of House 80