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MRM Research Roundup: End-of-May 2021 Edition

Modern Restaurant Management

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 189
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Radical Reconsideration and the Behavior Change Opportunity for Restaurants

Modern Restaurant Management

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters. Even full-service restaurants had accepted the inevitable, seeing gains by embracing options like mobile ordering, curbside pickup and third-party delivery.

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Prepare Now for a More Profitable Christmas

Ken Burgin

Think ‘Revenue Management’, just like hotels. Organise your regulars and standby casuals through casual employment services, and make sure everyone knows that there’s no leave in December. Do you have a Gift Certificate Order Form on your website? At a minimum have click-and-pay invoices to collect booking payments.

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Is the ‘Future of Food’ the Future We Want?

EATER

The conference room at the Bellagio hotel swelled with the horns of “Ride of the Valkyries.” They asked seemingly easy questions: Why shouldn’t you be able to order not just food, but flowers, toiletries, and shoes? Why should geography determine what restaurants you can order from? What a bold future.

Food 144
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AI Flips into White Castle and Resetting America

Modern Restaurant Management

Leverage two-way SMS to notify diners of order status updates from ConnectSmart Kitchen, including when the order is complete – allowing for no-contact pickup. The company currently serves more than 500 hospitality customers in categories such as fine dining, fast casual, breweries, food halls and hotels.

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Adapting to Changing Consumer Food and Hospitality Needs Amidst Rising Cost of Living Pressures

Future Food

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape. Quay Quarter F&B revitalisation.

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Adapting to Changing Consumer Food and Hospitality Needs in Shopping Centres Amidst Rising Cost of Living Pressures

Future Food

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape. Quay Quarter F&B revitalisation.