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This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country. This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country.
Gen Z is redefining dining, seeing your restaurant as an extension of their identity. Brands that openly share their sourcing and ingredient information build trust and loyalty. Gen Z isn’t just eating out; they’re building relationships with brands that reflect who they are. What can restaurants learn from this?
With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.
In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. When guest expectations are sky-high and every table turn counts, how quickly a team responds – both to guests and to each other – can significantly shape the dining experience.
How to calculate your restaurant customer acquisition cost (CAC) As a business owner, understanding CAC is important if you want to make informed decisions about your marketing investments. In fact, it’s one of the top restaurant metrics to track since it helps you see exactly how much you’re spending to attract each new customer.
Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Every successful restaurant has one thing in common: they know exactly who they are serving.
Fine dining venues benefit from understated elegance through embroidered logos on professional attire, while fast-casual concepts can leverage more dynamic graphics and color palettes to reflect their energetic atmosphere. Strategic use of color should inform uniform design decisions.
The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.
A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district. Consumer insights: Beyond the basics, think about why people dine at your restaurant. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.
So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data. As of 2024, over half of U.S.
Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.
After you claim your page, fill in every section with relevant information: Accurate hours, location, and contact info A current version of your menu High-quality photos of your food, interior, and signage Links to your restaurant website and social media Your most accurate categories and services (e.g.,
At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!
Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining. Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges.
This is a problem because without a firm grasp of your food cost percentage, it’s nearly impossible to make informed decisions on pricing, purchasing, and profitability. It’s calculated by dividing your actual food cost (what you spent on ingredients) by your total food sales, then multiplying by 100 to get a percentage.
Website Your restaurants website is one of the first places customers will look for event information, so make sure the details are easy to find. A well-maintained restaurant website is key to keeping your customers informed and involved. Are your regulars ordering the same drink and entree every time they come in?
Its your chance to turn casual diners into consistent regulars, promote new menu items before they even hit the table, and build a real sense of community around your restaurant. Early in the week is often a smart choicemany people start making plans for dining out around Monday or Tuesday. But just building an email list isnt enough.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.
Real-Time Data Sharing: Multiple teams can get the latest information when data is shared in real-time. This enables better communication mechanisms; Multiple teams can get the latest information when data is shared in real time. By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business.
You can have a crowd-pleasing menu, loyal regulars, and a packed dining roomand still watch your margins disappear. If youre using a modern POS system or inventory management software, you likely already have most of this information easily at your disposal. Because not every dish thats popular is profitable.
For more information on menu psychology, read our article, Digital Menu Psychology: How to Influence Ordering Decisions Online. Good example: A fine dining restaurant using just five clearly defined sections—Small Plates, Mains, Sides, Desserts, and Beverages. It’s called decision fatigue , and it kills conversions.
Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? If so, you’re not alone. Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. The global online food delivery market size was valued at USD 221.65
Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. Set prices too low, and youre leaving money on the table. Too high, and youll drive customers away. But thats only part of the picture.
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.
Kiosks Are Coming for Fast Casual Here’s a stat that might surprise you: 62% of brands are using or rolling out kiosks in 2025. While QSRs lead at 80%, fast casual is catching up quickly. The takeaway: “Kiosks are coming to fast casual. Here are the highlights from the webinar conversation: 1.
Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. But again: how do you know which ones deserve your attention? family-friendly,” “vegetarian options”) 2.
Restaurant email marketing is your secret ingredient to standing out, creating memorable dining experiences, and significantly boosting revenue by nurturing strong customer relationships. Collecting Emails from Your Customers Ask Customers When They Dine In Train staff to politely request emails during customer visits.
Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”
In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.
Research shows that even a half-star improvement in ASR can lead to substantial sales growth: CasualDining : $61,000 per location annually. Fine Dining : Up to $110,000 per location annually. Guest feedback is a treasure trove of data that informs both ops and marketing.
Combination of comprehensive operations management platform with kitchen automation will help customers execute more efficiently and profitably BOSTON, June 10, 2025–Crunchtime Information Systems, Inc., The merger of the two companies will create a restaurant technology company that delivers solutions for the entire food lifecycle at scale.
If your vibe is casual, use friendly and relaxed language. For upscale dining, go with elegance and sophistication. Leveraging User-Generated Content Encourage Customer Posts Ask your guests to share their dining experience using a custom hashtag. Q&A sessions or casual chats make your audience feel valued.
Restaurant catering is a lucrative way to reach customers beyond your dining rooms. Most restaurant owners have banquets and private dining halls that can be used to organize events like weddings, business conferences, or parties, while some also offer off-premise catering services. will help streamline the process.
From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience.
A modern Restaurant POS System does far more than just process payments—it powers the entire dining experience. In this guide, we’ll break down the key features, benefits, and costs of a restaurant POS system to help you make an informed decision for your business. Wondering what is a POS system for a restaurant?
Or perhaps you run a casualdining restaurant , and you want guests filling tables beyond peak hours. These are popular with chain restaurants and fast casual restaurants. What do your guests want from your restaurant and the dining experience? Are you hoping to increase the average customer spend?
Successful precinct designs are aligned to the key strategy drivers Delivering a modern dining precinct in a club environment demands a holistic strategy that goes beyond architectural or interior design plans.
Lightspeed : Excellent for complex menus and inventory management, ideal for fine dining or multi-location setups. From quick-service spots to fine dining restaurants, it offers tools to meet a variety of operational needs. Thanks to its flexibility, Square works well for quick-service spots, fine dining, and everything in between.
In this post, we’ll break down what your POS system is really saying about your business and how to use that information to optimize performance, improve service, and boost profitability. For quick-service or fast-casual restaurants, the POS systems are usually located in a visible place, often close to the front doors of the restaurant.
From higher app usage to growing demand for personalized ordering experiences, this data uncovers the trends influencing modern dining behavior. The restaurant industry is rapidly evolving, and mobile food ordering is at the center of this transformation. Overall, mobility in retail is now a $5.7
Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net.
Whether you’re launching a fast-casual spot or a fine dining concept, a solid restaurant business plan is your foundation for success. Use the information gathered to avoid many potential pitfalls and capitalize on winning tactics to optimize your planning process. In the restaurant world, that translates to a business plan.
It sets the tone for their entire dining experience. 4: Signs Create Impulse Dining Sometimes people decide spontaneously to eat at your restaurant. This type of impulse dining is especially true for QSRs (quick service restaurants), cafés, bakeries, and fast-casual concepts, where people are looking for a quick bite on the go.
Whether you run a quick-service restaurant or a casualdining spot, understanding the real cost of a kiosk system is essential to budgeting smartly and maximizing ROI. In this guide, we break down everything from upfront hardware expenses to long-term value, so you can make an informed investment in your restaurant’s future.
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