Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

DECEMBER 21, 2020

Restaurant marketing strategy, design, and internal systems will evolve for independents and chains alike in the coming year. In 2021, restaurant marketing strategy, restaurant design, and internal systems—for independents and chains alike—will evolve, and technology and robotics will become commonplace.

2021 182

2021 Email Marketing Online Ordering Advertising 182

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

Fast Casual 145

Fast Casual Front of House Fine Dining Mobile Ordering 145

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. Fast food far outpaced fast casual and casual dining restaurants by more than 2X in the past month. Fast food reigns supreme. Drive-Thrus.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

FEBRUARY 10, 2020

But, a restaurant’s brand identity – and visual brand design – is equally important and not to be forgotten. A restaurant’s brand identity is the cumulative effect of what your guests see, taste, smell, feel and hear at your restaurant, online, and in the world at large. Your Website. That’s staggering.

2020 220

2020 Uniforms Online Ordering Design 220

7 Shifts

AUGUST 12, 2020

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is.

Marketing 420

Marketing 2020 SEO Loyalty Program 420

Modern Restaurant Management

MAY 11, 2020

Restaurant management software company Upserve and restaurant-architect William Duff speak here about evolving trends they are seeing and discussed some ways the dining experience might look and feel different as the new normal unfolds. Yank Sing view ordering counter Image by William Duff Architects.

Fine Dining 244

Fine Dining Online Ordering Dine-in 2007 244

7 Shifts

SEPTEMBER 20, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Online and Mobile Ordering Systems. SkiptheDishes.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The guide encourages operators to view their establishment as distinct zones to drive diner comfort and safety at various steps of the dining out journey and provides helpful solutions for approaching each zone. US Foods Holding Corp.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

Open for Business

JANUARY 26, 2023

Start a loyalty program Online ordering Piggyback on special events Buy X, get Y free Guest chef or pop up Personalize offers Influencer event Social promotion Jump on seasonal trends Industry night happy hour Invite guests back What are restaurant promotions? Quick links What are restaurant promotions? Who is the target customer base?

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 166

2021 Fast Casual Mobile Ordering Social Media 166

Restaurant Clicks

DECEMBER 17, 2021

If you’re looking for delicious sushi in Dumbo, I have compiled a list of my favorite spots that range in dining experiences from casual takeout spots to fine-dining Japanese bistros. Order Online. Order Online. Order Online. Best Sushi in Dumbo. Saketumi Asian Bistro. Iron Chef House.

Front of House 101

Front of House Fast Casual Fine Dining Back of House 101

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Online Ordering and Mobile Apps.

Customer Service 227

Customer Service 2020 Social Media Mobile Ordering 227

SpotOn

FEBRUARY 21, 2024

Guests will enter a restaurant with certain expectations towards the food, service, and overall dining experience. At a fine dining restaurant, they anticipate a waitlist, fancy printed menus, and food served with professional table service. Most bistros serve French food or some variation of traditional French cuisine.

Definition 52

Definition Fine Dining Fast Casual Point of Sale 52

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Here are their responses. To read part one, click here. Lavu CEO Saleem S.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

SEPTEMBER 21, 2021

According to Technavio , innovation and customization are the main growth drivers in the fast-casual restaurant category in the United States. From an operational standpoint, customization can be challenging – especially with digital orders. How do you deliver so many options to your customers? Benefits of Customization.

Dietary Restrictions 185

Dietary Restrictions Online Ordering Customer Experience Fast Casual 185

The Restaurant Group

DECEMBER 3, 2020

Shift from Upscale to Casual. The shuttering of dining rooms takes us to another of this year’s key industry takeaways. This change saw restaurants pivot from upscale and full-service dining experiences to the inherently casual nature of takeout. This year has seen the rise of fine-dining delivery.

2020 78

2020 Online Ordering Fine Dining Food Safety 78

Restaurant Clicks

SEPTEMBER 12, 2021

Of course, business dinners, friendly happy hours, and intimate dining experiences have equally refined and tasteful restaurant options. Restaurants in Hartford run the gamut of cuisines from American to Japanese and cater to any occasion, no matter how casual or formal. Best Restaurants in Hartford. The original opened in 1938.

Brewery 114

Brewery Online Ordering Reservations Fine Dining 114

Restaurant Clicks

DECEMBER 23, 2021

A hot spot for students and young professionals, Downtown Brooklyn is overflowing with cute cafés, casual eateries, and hip restaurants. These are some of the best restaurants in Downtown Brooklyn, ranging from casual joints to awesome date night locales. Order Online. Order Online. Shake Shack.

Online Ordering 128

Online Ordering Fast Casual Back of House Food Order 128

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 171

2020 Online Ordering Point of Sale Cash Management 171

Restaurant Engine

DECEMBER 23, 2020

1: Enhance Contactless Ordering and Payments. This includes ordering and payment options. One tip for restaurant success is to harness the power of your website ordering or even online ordering on your mobile app. Make sure your online website is set up for online ordering and payments.

2021 112

2021 Online Ordering Fine Dining Mobile Ordering 112

Future Food

JUNE 27, 2023

What happens on the ground plane, sets the scene for the building’s uses and themes by providing a vision of energised people places, inspired design, considered placemaking with modern, healthy and on trend food and beverage. These should be welcoming spaces that deliver an arrival statement for the commercial floors of the building.

Hospitality 78

Hospitality Food Mobile Ordering Beverage 78

Cheetah

APRIL 12, 2021

In 2019, the total delivery market was worth over $795 billion, according to Uber , with online ordering growing 300% faster than dine-in revenues every year over the last five years. Reading Time: 4 minutes. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement.

Delivery 148

Delivery Food Online Ordering 2030 148

7 Shifts

JANUARY 7, 2021

Work on your brand strategy Create the face of your brand You probably already have a logo, a nicely designed menu, and all the other trimmings to make your restaurant look and feel like a cohesive brand. Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Restaurant Clicks

SEPTEMBER 15, 2021

It boasts an urban, casual, and relaxed atmosphere all at the same time. Order Online. Billings is a beautiful city located in southern Montana. It also happens to be the largest city in the entire state. You can find it along the Yellowstone River, with many natural attractions sprinkled throughout. The Fieldhouse.

Fast Casual 174

Fast Casual Fine Dining Online Ordering Back of House 174

7 Shifts

NOVEMBER 1, 2022

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Or maybe it's unique to your area—like being the only fine dining spot in town. We live in a world where diners are inundated with choices. There are more options for eating out than ever before. Download now.

Seating 222

Seating Email Marketing Marketing SEO 222

Restaurant Clicks

DECEMBER 6, 2021

This small, intimate sushi bar offers two-hour time slots to enjoy a long, multi-course menu of sushi made to order. The age-old adage “whatever happens in Vegas, stays in Vegas” is not true. The Strip’s colossal hotels house multiple 5-star restaurants led by celebrity Chefs known around the world. The Black Sheep.

Fine Dining 134

Fine Dining Reservations Hotels Seasonal Menu 134

Restaurant Clicks

OCTOBER 23, 2021

However, their focus on upscale communal dining offers a unique experience among restaurants. Order Online. San Francisco is one of the most recognized cities in the world, and with good reason. Aside from a certain iconic bridge and being a trade hub, it’s also a hive of creativity. Best Restaurants in San Francisco.

Fine Dining 115

Fine Dining Reservations Online Ordering Seasonal Menu 115

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 184

2020 Fast Casual Point of Sale Online Ordering 184

Restaurant Clicks

NOVEMBER 17, 2021

Brick-oven pizzas and communal table arrangements make Antico’s a unique place to come and dine in. Order Online. Atlanta, Georgia, is a special city that’s known for its diverse musical genres, southern hospitality, and numerous activities for locals and tourists alike. Best Pizza in Atlanta. Savage Pizza.

Online Ordering 147

Online Ordering Fast Casual Food Order Casual 147

Restaurant Clicks

DECEMBER 27, 2021

Graziella’s is a beautiful dining space in an old Brooklyn garage with a rooftop terrace to catch stellar urban skyline views. Located a block from Fort Green’s famous Barclay Center, Not Ray’s has a giant pizza counter separating the open kitchen from the cozy dining room. Order Online. Best Pizza in Fort Greene.

Online Ordering 130

Online Ordering Fine Dining Dine-in Bar 130

Modern Restaurant Management

JUNE 9, 2020

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. Luckily, biometric technology like facial recognition, offer benefits that go way beyond helping us enhance dine-in safety. Determining Proximity and Spatial Capacity.

Fast Casual 126

Fast Casual Cash Management Customer Experience Back of House 126

Restaurant Clicks

NOVEMBER 25, 2021

From cutting-edge cocktail bars to fine dining to unfussy brewpubs with delicious snacks and burgers, Austin has it all. Whether you’re in the mood for a quick bite at a casual sushi bar, or you’re treating yourself to an omakase dining experience, Austin has it. Order Online. Order Online.

Online Ordering 106

Online Ordering Reservations Fine Dining Seasonal Menu 106

Restaurant Clicks

NOVEMBER 9, 2021

Now, the contemporary design and greenery accents provide the perfect comforting setting to enjoy some high-quality sushi. When you visit, you’ll probably notice a sushi restaurant pretty much around every street corner. Maybe you’re looking for a cozy spot to bring a date or a place with ample seating for a fun family reunion.

Front of House 111

Front of House Reservations Back of House Online Ordering 111