7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. With features like automated scheduling, time tracking, and analytics reporting, labor management software can help your restaurant reduce its labor costs.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

DECEMBER 30, 2022

Restaurants, like California’s Squeeze-In , have adopted Yelp Kiosk for a self-serve waitlist feature for customers, allowing walk-in customers to add themselves to the digital waitlist, view live wait times and receive “table ready” notifications.” Redefining the Role of the Manager.

Technology 203

Technology Front of House 2023 Cash Management 203

7 Shifts

NOVEMBER 22, 2021

Customer Analysis : discuss the types of customers you will attract and serve. Management Team : document your team and why they have the experience and expertise to make your restaurant a success. Competitive Analysis : document local competitors and show how you will be able to carve out a niche in your market.

Document 393

Document Cash Management Small Business Take-out 393

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. We should never underestimate the importance of customer perceptions, expectations, and new ideas.

Cash Management 268

Cash Management Point of Sale Leadership Website Management 268

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. It’s a tough time to be in the restaurant business.

Customer Experience 177

Customer Experience Online Ordering Customer Service Mobile Ordering 177

7 Shifts

NOVEMBER 17, 2021

Enter 7shifts , a scheduling and team management app that simplifies the payday processes that typically run restaurateurs ragged. Any owner or manager running payroll manually understands the complexity faced each pay period. The downsides fall on management—weekly pay dramatically increases paperwork and admin time.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

7 Shifts

OCTOBER 31, 2022

The management team. This section gives a high-level overview of the business you're looking to start: tell investors what your restaurant is all about, who your team is, and how you're going to serve the market. Some mission statements are short and to the point, like Ninety Nine's (“A Passion to Serve”). Management team.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. What about managers? Track and manage employee workload. What about managers? Managers fared a bit better than hourly employees—with a turnover rate of 28%.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

SpotOn

MAY 28, 2024

  Tech for the Ages As for how Americans tip, all industry workers agree that cash is best, with 95% of those 65+ ranking cash as their top preference over credit card tips and digital apps like Venmo. 86% of 18-24-year-olds also ranked cash as their preferred method, with all other age groups falling between the two.

Cash Management 64

Cash Management Point of Sale Customer Service Technology 64

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. This is absolutely essential if you want your customers to return.

Point of Sale 308

Point of Sale Customer Service Customer Experience Cash Management 308

EATER

APRIL 10, 2024

Kitchens in Wonder’s food halls can be as small as 750 square feet, and each location can serve food from up to 30 — 30! Three months after creating his menu, Johnson returned to the kitchen and Wonder’s chefs served him their version of his food. Customers place orders on the Wonder app for delivery or pick-up.

Delivery 130

Delivery Cash Management Point of Sale Back of House 130

SpotOn

MAY 20, 2024

Yet, the practice of giving tips has become a much-maligned and misunderstood aspect of the restaurant experience. In the restaurant industry, many operators have experimented with service charges or tip pooling instead of the traditional tip. Restroom attendant  $1-5 cash or scan-and-pay tip. Giving should feel good.

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

Focus POS

JUNE 17, 2021

That way, you can reduce the wait time and allow each server to get more customers. You want your customers to hang around and enjoy themselves, to continue ordering more drinks, but if there’s too long of a line, chances are they won’t stick around. Optimize Serving Process with Feature-Rich Interface. Cash drawer shortages.

Bar 148

Bar Cash Management POS Point of Sale 148

Apicbase

MAY 30, 2024

Each saved second counts towards a satisfied customer and, more importantly, your bottom-line profit. A modern EPOS system is far more than simply a sleeker cash register. It serves as a central hub for processing and storing information regarding orders, payments, and employees while providing key insights for restaurant management.

POS 52

POS Inventory Cash Management Point of Sale 52

Modern Restaurant Management

APRIL 1, 2020

Last year, one of the first brands to go cashless, Sweetgreen, changed its policy to accept cash at all its locations. The quick-service restaurant (QSR) started accepting cash after Amazon confirmed it would take cash payments in all of its previously cashless Amazon Go stores. To eliminate cash is to eliminate customer choice.

Cash Management 139

Cash Management Mobile Ordering Fast Casual Employee Relations 139

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

SEPTEMBER 14, 2022

We hope you enjoy your dining experience with us. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI can assist restaurants in optimizing how they manage and operate menus to increase margins.

Front of House 201

Front of House Mobile Ordering Loyalty Program Back of House 201

7 Shifts

OCTOBER 20, 2022

It eliminates some downsides of tipping, like inconsistent wages, an emphasis on “good tables,” and an individual mentality among serving staff. This means servers who serve food and provide table service, bartenders who make and serve drinks, or bussers who clear tables, etc.), What about mandatory service charges?

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

JANUARY 26, 2021

With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle. And when customers are empowered to handle these tasks, dining room staff can take extra care to do what they do best—give guests memorable dining experiences. Not just any—fishbowl cocktails.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 187

Online Ordering Point of Sale Website Management Inventory 187

Modern Restaurant Management

AUGUST 6, 2020

The restaurant dining experience has changed forever and menu items must also adapt to these times. First, it is important to develop a tighter menu with a focus on customer favorites and high margin items, replacing underperforming dishes with a rotation of new products that can excite and retain customers. Re-engineer Menus.

Front of House 209

Front of House Inventory Food Safety Social Media 209

BNG Point of Sale

OCTOBER 15, 2021

The device functions as a mobile cash register and terminal to process sales transactions. Equipped with wireless mobile point of sale devices, employees can check-out customers or access inventory information from anywhere within the store. Customers are increasingly want businesses to offer digital receipts.

Retail 98

Retail POS Point of Sale Cash Management 98

Future Food

SEPTEMBER 27, 2023

Image credit Sydney Fish Market Markets, historically, have been vibrant, dynamic hubs for fresh produce, specialty foods, and unique cultural experiences. They have served as social settings, a connection to growers and the land that they harvest, in some cases for more than a century.

Marketing 78

Marketing Food Retail 2024 78

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 197

Social Media Food Safety Cash Management Kitchen Safety 197

Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

Loyalty Program 200

Loyalty Program Customer Experience Point of Sale Employee Relations 200

Modern Restaurant Management

MARCH 25, 2021

The team also launched Scan to Pay and Scan to Order solutions that enable customers visiting physical restaurant locations to use menus, order food, and pay for their bill through an entirely touchless experience. Clover serves hundreds of thousands of small businesses across the country. What problem solving was applied?

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Menu variety plays a substantial role in every dining experience. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste.

2022 216

2022 Customer Service Online Ordering Website Management 216

Open for Business

MARCH 1, 2023

But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience. Hosts can simultaneously serve as receptionists. A general manager might also wear a restaurant’s sommelier hat.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Crunchtime

FEBRUARY 7, 2024

Historically, operators have relied on paper checklists and field management teams to roll out and enforce their standard restaurant operating procedures and as part of their retail operations management. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Hot Schedules

MAY 25, 2021

Software Engineering Manager. Over the years, the team has worked alongside counterpart teams in the US and Singapore, all while growing the team and its IP to cover all functional areas of MacromatiX, including vendor integrations, portals, offline systems, store-level Biometrics, and all areas of customer and system support.

Cash Management 148

Cash Management Customer Service Customer Experience Sports 148

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind. Emily Washcovick.

Customer Experience 221

Customer Experience Consumer Goods Social Media Dine-in 221

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. When I asked for a drink, the bartender told me that she couldn’t serve me because the computer system was down. Employees are reluctant to make even the simplest decision on their own – they defer to the manager on all decision-making.

Hospitality 207

Hospitality Employee Relations Cash Management Training 207

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. Look to what sets your restaurant apart.

Hiring 370

Hiring Front of House Back of House Food Safety 370

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195