Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. A mobile order app will enable the clients to conduct restaurant management and delivery systems automatically, faster, and completely online with the help of new innovative solutions.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

JULY 19, 2022

Like any business, you may occasionally have to deal with an unhappy customer. Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Instead of calling the restaurant, the customer called the bank and had the payment reversed. Then came Covid.

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

OCTOBER 8, 2024

The culmination of those traits, from empathy and leadership to creativity and problem-solving, gives your culture personality and a unique life of its own, which keeps customers feeling valued and employees engaged—and them all coming back for more. The individual soft skills they bring to the table.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. restaurants and retailers are facing a challenging 2025, according to a recent presentation by Fitch Ratings at the 2025 ICR Conference. .

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 2, 2020

new customer base during and even after the quarantine ends. There are some projects that are just hard to do when you are engaged in the full-time business of helping customers and producing product each day. Are you paying too much for your website, your payment solution, or your inventory management tools? Build Your Skills.

Social Media 488

Social Media Small Business Customer Service Cash Management 488

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Perfect Daily Grind

MAY 28, 2025

Coffee prices have soared over the past few years, pushing roasters, independent cafés, and specialty coffee retailers into challenging territory. I spoke to Darleen Scherer at Black Sheep and Kirk Pearson at Project Zero Coffee to discuss the pros and cons of raising retail coffee prices and how price hikes could impact consumer behaviour.

Retail 79

Retail Pricing Café Consumer Goods 79

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Frequent hand washing following CDC guidance and food code.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

SEPTEMBER 15, 2021

Retailers are having a tougher time each month, as well. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal."

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. ” NCR wants to help its restaurant customers during this difficult time. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Culinary Cues

DECEMBER 30, 2019

The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

Perfect Daily Grind

MAY 25, 2025

Many are facing the difficult decision to raise their retail prices , seeking new ways to streamline operations and manage cash flow more effectively. I spoke with Dajo Aertssen at Cafés MUDA and Jens Crabbe at MOK Coffee about their experience working with Stronghold machines. One solution is roasting coffee in-house.

Café 122

Café Pricing Management Management 122

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

JANUARY 31, 2020

These could come from many sources including: disgruntled employees, significant others with domestic disputes, angry customers, etc. Some examples could include: healthcare organizations, organizations with political or ideological agendas, news media organizations and businesses that deal with significant quantities of cash.

Management 381

Management Management Cash Management Events 381

Goliath Consulting

JUNE 30, 2020

With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak. And clearly, online delivery will start to become an indispensable part of the dining culture as customers dine-in less. Tech for Touchless, Contact-Free Dining. Conclusion.

Kitchen Safety 349

Kitchen Safety Food Safety Front of House Back of House 349

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

EATER

AUGUST 20, 2024

With more than 4,600 stores across the United States, Walmart is the definition of a retail behemoth. Known for its “Every Day Low Prices,” the chain is the country’s dominant grocery retailer. Going into a retailer like Walmart isn’t a decision any company can make lightly. It was just way too much for one person to deal with.”

Retail 305

Retail Point of Sale Food Supply 2023 305

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. With features like automated scheduling, time tracking, and analytics reporting, labor management software can help your restaurant reduce its labor costs.

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Sling

SEPTEMBER 13, 2022

Effective retail management requires a vast array of skills. In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. Retail management 101 Master these skills one at a time. Retail management 101.

Retail 144

Retail Management Management Point of Sale 144

Modern Restaurant Management

SEPTEMBER 15, 2020

SALIDO leverages design, data, and workflow management to optimize both front- and back-end operations. “We’re both humbled and lucky to support our amazing customers during this critical time. . “We’re both humbled and lucky to support our amazing customers during this critical time.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. Social Media Experiences a Shake-Up : Almost all (99 percent) of operators reported having at least one social media profile for their business.

2025 221

2025 Loyalty Program Back of House 2024 221

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. faster, and restaurants need to take notice to guarantee happier customers and increase revenue.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Lavu

JULY 11, 2025

A powerful solution that streamlines operations, reduces errors, and enhances the customer experience. As we move through 2025, this integrated system enables restaurants to manage every transaction—from online orders to in-store purchases—through a single, seamless platform. The result? Khatri, CEO of Lavu.

POS 78

POS 2025 Point of Sale Mobile Ordering 78

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. While they did see a drop in sales, they did not ever experience a 100 percent revenue loss.

2020 322

2020 Guest Recovery Online Ordering Point of Sale 322

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? The device functions as a mobile cash register and terminal to process sales transactions. Equipped with wireless mobile point of sale devices, employees can check-out customers or access inventory information from anywhere within the store.

Retail 98

Retail POS Point of Sale Mobile Ordering 98

Modern Restaurant Management

MARCH 13, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Ira Moreland, Managing Director of ICV, said, “We are very pleased to complete this transaction and are enthusiastic to deploy our expertise to help grow the Buffalo Wild Wings brand.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

Modern Restaurant Management

NOVEMBER 14, 2019

Modern Restaurant Management (MRM) magazine quizzed Anderson and Sr. Famous Dave's has more sku's in retail stores than any other restaurant company and that is a testament to the quality of the recipes we have created. Our retail products give us unbelievable top of mind awareness across the country.

Social Media 361

Social Media Advertising Technology Dine-in 361

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Lavu

APRIL 25, 2025

A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. From processing payments and managing inventory to tracking sales and streamlining service, POS systems play a critical role in improving efficiency and customer experience. system uptime.

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. ” Building Loyalty. ” Building Loyalty. The Local Influence.

Travel 297

Travel Food Hotels Loyalty Program 297