The Restaurant Group

MARCH 23, 2025

They streamline operations, increase sales, and enhance customer relationships. Restaurants that adapt to this digital transformation gain a competitive advantage , broadened customer base , and improved cash flow while keeping up with modern dining trends. Customers can place orders using their devices, offering flexibility and ease.

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

7 Shifts

MARCH 16, 2022

In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment.

Front of House 370

Front of House Back of House Communication Customer Service 370

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Staffing When you manage your restaurant staff well, you manage your restaurant well.

Management 397

Management Management Kitchen Safety Front of House 397

The Restaurant Group

MAY 31, 2025

Restaurant email marketing is your secret ingredient to standing out, creating memorable dining experiences, and significantly boosting revenue by nurturing strong customer relationships. Why Restaurant Email Marketing Works So Well It Reaches Customers Directly Emails bypass social media algorithms and land directly in customer inboxes.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

The Restaurant Group

MAY 3, 2025

It’s the number of staff who leave your restaurant compared to the average number employed during a certain time. This little devil matters because it eats away at your service quality , drains your cash flow , and leaves your customers wondering why they never see the same smiling faces twice. New managers?

Cash Management 78

Cash Management Loyalty Program Recruiting Customer Service 78

Goliath Consulting

MARCH 19, 2021

Detecting why your employees leave and addressing them before that happens is a powerful strategy for employee retention. Talk to your staff regularly about their pain points and ask them how you can help.”. With most restaurant operators in a tighter bind to find new talent, high employee turnover has come at a greater cost.

Recruiting 195

Recruiting Small Business Magazine Hiring 195

The Restaurant Group

MAY 25, 2025

Online Reputation for Small Restaurants is critical to attract customers and build trust. It involves making sure customers find positive, accurate information. Customers often read online reviews before deciding to eat somewhere. Positive reviews attract customers, while negative reviews can keep people away.

Social Media 78

Social Media Customer Experience Customer Service Small Business 78

The Restaurant Group

JANUARY 16, 2025

Every great dining experience starts with a well-thought-out customer journey. Introduction The restaurant customer journey is like a story where every touchpoint mattersfrom the first impression to the last goodbye. Mapping this journey not only helps you enhance customer satisfaction but also drives business growth.

Social Media 78

Social Media Customer Experience Customer Service Online Ordering 78

ChowNow

JANUARY 6, 2022

In this blog, we’ve compiled tactics for restaurant profitability that will help you start 2022 on the right foot. Even as the bulk of your customers return to indoor dining, many will continue to rely on delivery–for some, due to a desire for added convenience and for others, out of concern for safety. .

2022 195

2022 Mobile Ordering Online Ordering Download 195

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Size of staff. Efficiency of staff. What is Restaurant Labor Cost Percentage? Payroll Taxes.

Management 253

Management Management Employee Relations Restaurant Law 253

Goliath Consulting

SEPTEMBER 6, 2022

Take note of how they interact with customers and co-workers. Digital communication channels are best to use when communicating with staff members, especially those in the younger generations, such as Millennials and Gen-Z. Observe how they respond to pressure and how they utilize the software. How to Attract and Retain.

Hiring 195

Hiring Communication Training Email Marketing 195

The Restaurant Group

FEBRUARY 25, 2025

It helps increase revenue while improving customer satisfaction. Upselling means suggesting a better, larger, or additional item to increase the value of a customer’s order. A strong upselling strategy helps customers discover new flavors while increasing restaurant revenue.

Loyalty Program 68

Loyalty Program Customer Experience Customer Service Email Marketing 68

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. The solution is simple: Podcasts! Similar to radio talk shows, podcasts are conversational and entertaining - but also educational. podcast website.

Coaching 195

Coaching Website Management Email Marketing Retail 195

7 Shifts

AUGUST 15, 2022

Check out this blog and video on the top 9 interview questions to ask as an owner. Can you tell me about a time when you had to deal with a difficult customer? All restaurant employees have to deal with difficult customers at one point or another. Are you a restaurant owner looking for question to ask potential candidates?

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Restaurant365

JANUARY 7, 2020

Restaurant staff labor retention is one of the primary areas of focus for today’s restaurant manager. The new tool many restaurants are turning to, in order to improve employee retention and engage with today’s modern workforce? The restaurant industry knows that high turnover and unengaged employees can be costly.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

PathSpot

MARCH 26, 2025

In todays competitive restaurant and hospitality industries, operational efficiency and customer satisfaction go hand in hand with revenue growth. By minimizing waste, improving employee retention, and fostering a safe environment for customers and staff, PathSpot becomes an essential investment for long-term profitability.

Technology 45

Technology Food Safety Webinar Waste 45

Restaurant Engine

FEBRUARY 12, 2025

First, you have the best food and terrific customer service. Next, your restaurant customers are happy when they dine with you. The trick is to convince your current customers to do the marketing for you. All you need to do is leverage the enthusiasm and creativity of your customers. What is User-Generated Content?

Social Media 52

Social Media Marketing Customer Experience Compost 52

The Rail

JULY 5, 2024

This blog will explore essential restaurant management tips that will help you enhance profitability and drive success in the competitive food service industry. Strategic Menu Engineering Menu engineering is a strategic approach to designing your menu to maximize profitability and customer satisfaction.

Management 130

Management Management Loyalty Program Point of Sale 130

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Your hourly employees are the staff members who work for hourly wages—in a typical restaurant, this usually includes all employees except managers.

Management 148

Management Management Point of Sale Employee Relations 148

Hot Schedules

FEBRUARY 23, 2022

Stories abound of restaurants seeing wait times skyrocket, hotels having to limit amenities, and retailers having to reduce operating hours due to lack of staff. Additionally, trust between management and staff grows when employees don’t have to risk illness themselves working alongside sick coworkers. b3lineicon|b3icon-24hours|?

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Focus POS

DECEMBER 4, 2020

Online ordering provided a way for restaurateurs to reach customers within the comfort and safety of their own homes, shifting online ordering functionality from a nice-to-have feature to an absolute necessity. Restaurateurs need to invest in a system that will improve operational efficiency while also meeting customer demand.

Online Ordering 146

Online Ordering Ordering Mobile Ordering Customer Experience 146

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Staffing When you manage your restaurant staff well, you manage your restaurant well.

Management 195

Management Management Kitchen Safety Front of House 195

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Start with examining your online presence in these three areas: Custom Career Pages. Most restaurants are trying to hire right now. What will they find?

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Bingage

APRIL 14, 2021

Still only POS is not enough, if you want long-term growth, you need to have a complete AI-based CRM solution for restaurant (better if integrated with your POS) which helps you with customer retention, customer engagement & boost business ROI. Supervisors :- To keep track of staff, record attendance, etc.

POS 97

POS Online Ordering Loyalty Program Point of Sale 97

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. One of the best things about ConnectSmart® Host is how it can boost staff morale. A successful restaurant knows how to keep things flowing smoothly for guests.

Front of House 40

Front of House Back of House Social Media Fast Casual 40

Modern Restaurant Management

MAY 12, 2020

In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. Dining Bond Goes Global. The Dining Bond Initiative, a campaign that helps get funds to restaurants impacted by the coronavirus COVID-19, has gone global. Restaurant Reboot Efforts.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Restaurant365

APRIL 20, 2022

Those feelings are well-placed because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is customer retention important? Customer retention statistics show that 65% of a company’s business comes from existing customers.

Loyalty Program 78

Loyalty Program Customer Service Customer Experience Employee Relations 78

Restaurant Engine

DECEMBER 9, 2020

Some of your customers have even asked about catering options. Do you have the resources to handle the extra supplies, food, and staff? Do you have the extra services customers might want? As a caterer, you want to be able to meet your customers’ needs and provide the best service possible. Do you have time for it?

Catering 113

Catering Website Management Seasonal Menu Food Supply 113

Bingage

APRIL 5, 2020

There is another fear is in mind that customers are not going to trust eating out after that coronavirus pandemic. We all know that the outbreak of COVID-19 and its effects will impact all businesses, including the hard-working owners, farmers, operators, online delivery services, staff, and simply on everyone in the food industry.

Marketing 95

Marketing Social Media Employee Relations Email Marketing 95

Bingage

NOVEMBER 29, 2019

It required high stamina to manage everything such as dealing with suppliers, interacting with customers, motivating the staff member for work improvement and solving disputes of employees. Top customer retention strategies help with getting repeat customers. All he needs to be ready for each task. Knowledgable.

Employee Relations 98

Employee Relations Consumer Goods Online Ordering Customer Service 98

Restaurant365

SEPTEMBER 18, 2020

To reduce turnover and get the talent you require for your restaurant, retention should be top of mind during the hiring process. Bartender: Tell me about a time when a customer told you that you served less than a full shot. Honesty and transparency is absolutely paramount to employee retention. How did you handle it?

Hiring 97

Hiring Reference Recruiting Demo 97

The Rail

AUGUST 18, 2023

Despite having the best modern tools at your disposal, it's still hard to create a converting marketing funnel and increase brand awareness in an ideal customer. This is why we use blogs and social media posts to lure people to our place! Content is especially important for bars and similar service establishments.

Bar 130

Bar Marketing Email Marketing Social Media 130

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Restaurant365

FEBRUARY 11, 2021

On the sales side, there have certainly been fluctuations in business as local public health restrictions changed and customer behavior shifted. Although it may not be the first thing on your mind during a challenging year, focusing on employee retention can actually be an effective strategy for improving your restaurant’s.

Recruiting 78

Recruiting Hiring Website Management Social Media 78

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. If you can invest in your employees as long-term team members, rather than just hourly staff, you can reap the rewards of a dedicated workforce. Offer a competitive wage and benefits.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. Your hiring plan and your retention plan may differ in approach, but they are closely dependent on each other. How can you start developing a long-term hiring strategy?

Hiring 78

Hiring Recruiting Training Communication 78

Restaurant365

MAY 3, 2022

This creates an even greater challenge for employee hiring and retention because restaurants are no longer simply competing with other restaurants for staff. Here are some tips to optimize your labor costs, while also driving employee retention and satisfaction. between February 2021 and February 2022.

FOH 78

FOH Employee Relations BOH Tip Distribution 78