The Restaurant Group

APRIL 12, 2025

How It Works in the Restaurant Business In the restaurant biz, influencers share their dining experiences, spotlighting your culinary delights to their audience. Reaches New Customers Quickly Influencers introduce your restaurant to audiences you might not reach through traditional advertising. Authenticity goes a long way.

Influencer 78

Influencer Marketing Social Media Food Truck 78

The Restaurant Group

DECEMBER 28, 2024

Today, its not just about serving food; its about crafting a digital experience that captures hearts and appetites. It showcases your offerings, shares your story, and invites your audience to join the experience. Building Customer Loyalty Engaging with diners through comments and reposts creates trust.

Social Media 78

Social Media Customer Experience Seasonal Menu Online Ordering 78

Clover - Restaurants

JUNE 30, 2025

Whether it’s to enhance the dining experience, streamline operations, or increase revenue, leveraging technology is essential to thrive in an ever-evolving industry. The role of restaurant technology in your hospitality business In today’s fast-paced world, customers expect convenience , speed, and a personalized experience when dining out.

Hospitality 52

Hospitality Technology FOH Front of House 52

The Restaurant Group

JANUARY 16, 2025

Every great dining experience starts with a well-thought-out customer journey. Introduction The restaurant customer journey is like a story where every touchpoint mattersfrom the first impression to the last goodbye. Mapping this journey not only helps you enhance customer satisfaction but also drives business growth.

Social Media 78

Social Media Customer Experience Customer Service Online Ordering 78

The Restaurant Group

NOVEMBER 20, 2024

Introduce dishes or experiences that aren’t available elsewhere. Guests should find menus, contact information, and reservation options without a hitch. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Stay Authentic and Consistent Authenticity is key.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Restaurant Engine

NOVEMBER 13, 2024

(tweet this) We look at what your restaurant website’s data can tell you and how you can use it to drive customers to your restaurant. When you understand this data, you can optimize your website and improve the overall user experience. Did you share a blog article or send a special promotion through email or SMS marketing?

Point of Sale 59

Point of Sale Email Marketing Online Ordering Information 59

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

QSR Automations

JANUARY 31, 2025

Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. Enhancing Guest Experience to Prevent Wasteful Practices A poor guest experience can lead to food being sent back or customers walking out before being served.

Waste 52

Waste Front of House Operations Back of House 52

Restaurant Engine

MAY 28, 2025

Get your customers excited for your new menu with a strong marketing plan. Your customers need to know about them, and the most important thing is that they need to get excited about them. From pre-launch buzz to post-launch engagement, your goal is to drive foot traffic and build and enhance customer loyalty.

Menu 52

Menu Marketing Email Marketing Social Media 52

Paper Chase Accountancy

JULY 10, 2025

This blog will provide a clear, strategic breakdown of practical revenue management tactics that any hospitality business can apply to significantly enhance its financial performance. Right Customer: Who you’re selling to (e.g., Right Price: The optimal rate for that product and customer. a standard room vs. a suite).

Hospitality 52

Hospitality Management Management Tourism 52

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 453

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. You take care of customers above all else. Customers are your lifeblood.”.

Travel 542

Travel Back of House Customer Service Small Business 542

Culinary Cues

AUGUST 7, 2021

This is defined in articles from local newspapers to the New York Times, from industry magazines and websites to social media, and from industry blogs to podcasts by the dozens – everyone states the problem, points a finger, and portrays the issue as someone else’s doing. www.harvestamericacues.com BLOG. Why is this the case?

Social Media 474

Social Media Cash Management Blog Equipment 474

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Don’t assume anything until your experience proves that it is warranted. A new restaurant will open up and lure your customers away. Tensions are high.”

Cash Management 464

Cash Management Social Media Restaurant Law Communication 464

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Online Ordering Website Management Social Media 397

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Culinary Cues

JUNE 29, 2024

Memorable food, exceptional experiences, a perfect evening…these are the types of reviews that every chef hopes for and every restaurant strives for. Work at it and the dining experience will improve exponentially. [] REMEMBER A GUEST’S PURCHASING PROFILE: There is no excuse today for failing to know the buying habits of your guest.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon.

Pricing 444

Pricing Consumer Goods Training Small Business 444

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Restaurant365

OCTOBER 29, 2021

Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Ultimately, many of the same things that help your guest experience also end up helping support restaurant operations as well.

Customer Experience 158

Customer Experience Technology Mobile Ordering Point of Sale 158

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

7 Shifts

JULY 10, 2020

Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] Have your chefs experiment with new dish ideas beforehand to attract old and new diners to try some fresh cuisine! Here are a few ideas: Free champagne Free appetizers Coupons or gift cards Custom restaurant swag (hats, pens, shirts, etc.)

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your guests have a personalized and better experience. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand. Plain and simple.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers. Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company. ??

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

NOVEMBER 22, 2019

Slow load times have a negative impact on the user experience and generally indicate something is amiss with your site. Your website’s content can recreate that experience online, enticing online visitors to become patrons with a standing reservation. What craving are they hoping to satisfy? Encourage Online Reviews.

SEO 349

SEO Social Media Email Marketing Customer Experience 349

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. But restaurants like The Blue Gentian, were full of happy, very content customers.

White Paper 412

White Paper Hospitality Fine Dining Reference 412

The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. For example, AI in chatbot technology is changing how restaurants interact with guests and is altering the customer experience. Customization.

Online Ordering 241

Online Ordering Allergens Customer Experience Food Order 241

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. We should never underestimate the importance of customer perceptions, expectations, and new ideas. Communication with customers and with employees is an essential part of leadership and management.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

Modern Restaurant Management

OCTOBER 31, 2019

This blog will steer you in the right direction. Allow Customers to Make Reservations Online. Adding a simple widget like Open Table’s Make a Reservation for customers brings several advantages. Promotions help get first time customers in the door. Offer Online Promotions. Focus on SEO.

SEO 318

SEO Social Media Email Marketing Point of Sale 318

Culinary Cues

APRIL 18, 2023

Stop believing that the ingredients you use come off the back of a truck. [] THINK VALUE, BUILD EXPERIENCES: Simply raising prices is not the right solution to sagging profitability. If yes, then you are on the right path. [] CREATE CLIENTS, NOT CUSTOMERS: All customers are important, clients are connected.

Food Truck 387

Food Truck Back of House Education Training 387

7 Shifts

JULY 30, 2021

From stand-out social media accounts, to good old-fashioned mail marketing, we'll walk you through 12 unique customer-driving ideas! Did you know that over 35% of restaurant customers in the U.S. Many of these diners even use these social platforms to pick and choose their next dining experience. Write a Marketing Plan.

Social Media 370

Social Media Email Marketing Loyalty Program Website Management 370

The Rail

MARCH 7, 2023

Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness. Promoting your restaurant on social media can increase your visibility and attract new customers who may not have heard of your restaurant otherwise.

Social Media 299

Social Media Customer Experience Small Business Influencer 299