Modern Restaurant Management

MARCH 2, 2023

“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Are your staff sufficiently trained in how to handle your customers?

Operations 156

Operations Loyalty Program Mobile Ordering Consumer Goods 156

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

JUNE 29, 2020

Florida restaurateur Suzanne Perry of Datz Restaurant Group shared dos and don’ts of post-COVID-19 bar etiquette for bartenders. If you make them feel welcomed, they will continue to come back again and again and will remember your personal touch on their experience. Food handlers must wear gloves, hats and masks.

FOH 212

FOH Kitchen Safety BOH Food Safety 212

7 Shifts

AUGUST 19, 2020

By creating your own restaurant staff training manual, you will eliminate these types of errors and ensure everyone receives consistent training, which delivers a consistent level of support to your staff and service to your customers. Happier, motivated staff results in reduced turnover and better customer service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

JUNE 29, 2021

Adding a literal voice to the brand creates a more intimate experience for the listener – something you can’t always achieve with words on a screen. For example, say you’re a coffee shop with customers who have become loyal to their morning brew and business meetings at your location.

Marketing 207

Marketing Sports Social Media Coaching 207

Hot Schedules

MAY 10, 2021

The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. So how do you stack your bench and coach your own team to maximum efficiency? It’s since been a challenging time for everyone, and our customers were some of the hardest hit by the economic fallout.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Cheetah

MAY 11, 2021

In May, the fantastic news we’ve all been waiting for finally came: San Francisco officially moved into the yellow tier (minimal risk), allowing indoor restaurants, bars, breweries, and wineries to reopen at 50% indoor capacity! To attract a loyal, hard-working staff, find a way to offer more benefits, such as sick leave and career coaching.

Back of House 148

Back of House Front of House Food Supply Coaching 148

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Even if the company has a more formal training program, the process can still get short shrift as the demands of serving customers take precedence over reinforcing training. Providing consistent coaching and oversight of new and especially young employees. Exhaustion from overwork.

Management 193

Management Management Food Safety Hiring 193

7 Shifts

JANUARY 26, 2021

And when customers are empowered to handle these tasks, dining room staff can take extra care to do what they do best—give guests memorable dining experiences. Restaurant owner Shawn Walchef of Cali Comfort BBQ chooses to view each delivery platform—be it first or third party—as an investment in his customers.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. Grand Prize Winner : Dieter Samjin, Bar Boulud.

Coaching 139

Coaching Point of Sale Customer Experience Retail 139

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Kelly McCutcheon, VP of People at Hopdoddy Burger Bar , knows what it's like to be underestimated. Your next step is to signal to your staff (and customers) what you stand for. He assured me he would only use it to trade shifts. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Smart Bar USA Founder Barry Fieldman.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

NOVEMBER 19, 2020

The collaborative release of the CommUNITY Batch – a bourbon made by the community, for the community – continues the pair's unrelenting commitment to helping the bar and restaurant community in a time of unprecedented need. "To “Ever since COVID-19 hit, our customers have been asking for no-contact payment options.

Mobile Ordering 122

Mobile Ordering Kitchen Safety Online Ordering Coaching 122

Bar and Restaurant Coach

MARCH 2, 2020

Most bar and restaurant operations don’t have Human Resource departments—and some would say that’s a good thing. Indirect: Degradation of Guest Services – People make mistakes in training, everyone knows that—but have you considered what it costs you when the customer experience is less than optimal during that training time?

Coaching 97

Coaching Employee Relations Hiring Document 97

Restaurant Clicks

SEPTEMBER 8, 2021

Savor Weinkeller Tide and Vine Oyster House Red Coach Inn The Griffon Gastropub AG Inspired Cuisine Bakery Restaurant & Lounge Flying Saucer Restaurant Niagara Brewing Company Pho Xyclo Queen Charlotte Tea Room Zaika Indian Cuisine & Bar Wine on Third Top of the Falls Skylon Tower Casa Mia Ristorante Hard Rock Cafe.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Webinar 173

Webinar Loyalty Program Online Ordering Social Media 173

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Webinar 183

Webinar Mobile Ordering Loyalty Program Online Ordering 183

7 Shifts

JULY 6, 2023

Michel Falcon has an extensive career as an entrepreneur and expertise in company culture, customer experience, and employee performance. I'm so concerned that our customers are going to come back, and in a month, or a year or three years, say 'Their food's not as good as it used to be'. That's a bad experience.

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

SpotOn

MAY 21, 2024

Create a themed burger menu or a burger bar that lets guests mix and match. Offer drink specials to pair with each burger and coach your staff on which craft beers will go perfectly with each food item. Pre-order meal kits Some of your customers have already locked in their plans to celebrate America's birthday.

Specials 52

Specials Online Ordering Seasonal Menu Social Media 52

Modern Restaurant Management

JULY 27, 2020

YEA uncovers longer term trends, including a correlation between increased interest in restaurants, bars and nightlife, and gyms to a spike in COVID-19 cases across hotspot states. released second quarter data for the Yelp Economic Average (YEA) report, that was adapted to reveal the dramatic impact COVID-19 has had on local economies.

Franchise 146

Franchise Franchising Mobile Ordering Kitchen Safety 146

Restaurant Clicks

NOVEMBER 21, 2021

La Foret Falafel Drive-In Le Papillon Zeni Freshly Baked Eatery Henry’s World Famous Hi-Life Black Sheep Brasserie Aqui Cal-Mex Bill’s Cafe MIZU Sushi Bar & Grill Vito’s Trattoria Veggie Grill Paesano Ristorante Italiano ADEGA Back A Yard Caribbean Grill Smoking Pig BBQ Company The Table. Best Restaurants in San Jose.

Back of House 118

Back of House Online Ordering Front of House Seasonal Menu 118

Sling

SEPTEMBER 7, 2020

When you look deeper, however, you’ll discover that employee training is a way to help your team perform their job with greater competency, make fewer mistakes, and serve your clients and customers better. Set up a progress bar to show team members where they’re at in the training program and increase engagement. Small-group coaching.

Training 78

Training Coaching Small Business Take-out 78

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. percent).

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Black Box Intelligence

MAY 25, 2021

For several of my cherished years in the restaurant industry, I was fortunate to have been given the luxury of building the talent marketing strategy for Chili’s Grill & Bar. There are some remarkable companies who did the hard work connecting their brand experience to their employee experience. They may not come back.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Modern Restaurant Management

JULY 30, 2021

The partnership with Clean Juice is highlighted by the creation of the brand’s first-ever national TV spot featuring Tebow and his experience with the brand. The tail winds are strong, and it's about executing at a high level while still focusing on each and every customer.” ” Curry Up Now Adds Incentives LTO.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

MARCH 13, 2020

. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. ICV will combine the remaining DRH and JK&T Wings sports bars, which it acquired in October 2019, making the combined company the largest franchisee of BWW. Visit BuffaloWildWings.com.

Franchise 118

Franchise Franchising Customer Experience Customer Service 118

EATER

OCTOBER 21, 2021

In 2019, Peter Wilander, then Amtrak’s vice president of product development and customer experience, told the Washington Post that millennials “want more privacy, they don’t want to feel uncomfortable sitting next to people” they don’t know. It seemed passengers didn’t even want traditional train car dining anyway.

2005 121

2005 Back of House Training Dine-in 121

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 121

Food Truck Customer Service Customer Experience Front of House 121

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. With flip’d, we can provide that on-the-go fast casual experience, making now the perfect time to bring this concept into the world.”

Franchise 186

Franchise Franchising Fast Casual Loyalty Program 186

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

Kitchen Safety 197

Kitchen Safety Loyalty Program Delivery Customer Service 197

Modern Restaurant Management

NOVEMBER 24, 2021

Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. ” Michele Maerz brings over 30 years of restaurant industry experience to her role as VP of Operations at Salata Salad Kitchen.

Franchise 169

Franchise Franchising Loyalty Program 2022 169

Modern Restaurant Management

JANUARY 17, 2020

“We’re honored and excited to have the support of Liquid 2 Ventures, an investor who can bring both financial capital and a wealth of experience to support our efforts to strategically grow Curry Up Now,” said Curry Up Now’s Co-Founder Amir Hosseini. Hattie Marie's Looks to Franchising.

Franchise 110

Franchise Franchising Fast Casual Leadership 110

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. Among grocery experiences, H-E-B and Whole Foods made it into the top rankings.

2019 135

2019 Mobile Ordering Online Ordering Customer Experience 135

Restaurant Clicks

SEPTEMBER 17, 2021

It doesn’t matter if it’s a wedding reception, business meeting, anniversary party, or any other big moment in your life, these restaurants are fully equipped and ready to make your private dinner dining experience unforgettable. Fleming’s Prime Steakhouse & Wine Bar. Best Private Dining Rooms in Houston.

Dine-in 100

Dine-in Seating Reservations Events 100

Culinary Cues

JUNE 1, 2020

Are they listening to people with the background to know, with insight that is based on experience, or with the talent to find solutions? WHAT WE LEARN: – Effective leaders convert listening to learning and invest the time to build a level of understanding that factors in proximity and relies on experience and facts.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

Modern Restaurant Management

JANUARY 22, 2021

” Amir Didarali, Principal for INAA group also added, “Our vision for Naf Naf, like our other businesses, is to provide a best-in-class experience for the guest while also creating opportunities locally for individuals to grow within our organization.” ” Fogo de Chão Inks New Deals. Army Officer.

Franchise 199

Franchise Franchising 2020 2021 199

Restaurant Clicks

OCTOBER 7, 2021

Its refined upscale setting makes the perfect backdrop if you’re in the mood for an authentic fine dining experience. This upscale restaurant incorporates traditional Brazilian churrasco into its menu and carves it to each customer’s liking. and has a salad bar for those who prefer greens over meat.

Seasonal Menu 96

Seasonal Menu Reservations Fine Dining Casual 96