EATER

JUNE 26, 2020

Worries about the pandemic, slow business, and fewer jobs for servers are all creating obstacles to rehiring When the COVID-19 pandemic forced one Miami restaurant to shut its doors in mid-March, its management laid off 47 of their 55 employees. I found a lot of loyalty in the team we were able to build here,” she says. “I

Front of House 116

Front of House Back of House Guest Recovery Loyalty Program 116

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off. 71 percent rely on delivery for 11 percent or more of sales.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

ChefMod

OCTOBER 6, 2021

Although these regulations are ever-changing, there are several ways that restaurant owners and stakeholders can continue to run a successful restaurant business. According to a report by the National Restaurants Association, more than 110,000 restaurants and bars closed their business for good or temporarily by the end of 2020.

2021 52

2021 Email Marketing Front of House Cash Management 52

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Yard House was also recognized for its ten plant-based dishes that feature Gardein’s plant-based chicken. Despite skyrocketing demand for plant-based food across the U.S., This data covers U.S.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Modern Restaurant Management

JULY 20, 2021

restaurant industry has shown remarkable resiliency, having lost as much as 35 percent of visits at the beginning of the pandemic, but still has a ways to go to get back to pre-pandemic levels, reports The NPD Group. How is the US On Premise shaping up as it continues its journey back from COVID-19 disruption? foodservice industry.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Apicbase

APRIL 5, 2024

100% of restaurant owners said automation improved their businesses. By integrating software and hardware like POS systems and kitchen printers with back-of-house systems like accounting and inventory management software, restaurants can achieve greater efficiency, accuracy, and scalability.

Back of House 52

Back of House Front of House BOH Point of Sale 52

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023.

2023 117

2023 Front of House Customer Experience Customer Service 117

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. ” Small Brand, Big Heart. This edition of MRM News Bites features ezCater, S?mrus,

Healthcare 180

Healthcare Kitchen Safety Loyalty Program Small Business 180

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

SEPTEMBER 30, 2020

Most Important safety initiatives. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. How Comfortable are Diners? Some highlights inlcude: Consumers' projected dining out frequency. Primary reasons for dining out less.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

Modern Restaurant Management

JUNE 12, 2020

To support its franchisees, who are independent business owners, in hiring and retaining employees who embody the brand’s core values, Dunkin’ is taking several steps to welcome new restaurant employees and promote the timely and much-needed opportunities its franchisees are providing.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

Modern Restaurant Management

SEPTEMBER 14, 2021

As Director of Training and Development, Laura is responsible for the development needs and business plans for Wendy’s and MOD Pizza brands.She studied at Saginaw Valley State University and began her career with TSFR in 1984, moving into management in 1986 as an Assistant Manager for the Burger King brand.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Here are their responses. To read part two, click here. generation.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. “The ability to customize delivery limits and costs to our customers was especially powerful, as it helped us remain competitive at a cost our business can afford.”

Guest Recovery 215

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 215

Modern Restaurant Management

MARCH 26, 2021

With a portfolio that already includes brands like Applebee’s®, Panera Bread®, Taco Bell® and Arby’s®, the newly acquired Pizza Hut and Wendy’s restaurants will further Flynn’s goal of diversification. billion in sales and employing 73,000 people in 44 states. KFC’s Generosity.

Franchise 171

Franchise Franchising Fast Casual Loyalty Program 171

Modern Restaurant Management

OCTOBER 29, 2020

This edition of MRM News Bites features tech companies winning funding, AI in the kitchen, DoorDash invests in brick and mortar and the gamification of food ordering. We are excited to support their mission to help independent restaurants optimize online ordering and generate incremental revenue from under-utilized kitchens.”

Online Ordering 143

Online Ordering Customer Service Seasonal Menu Food Order 143

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. " "It's going to be a long road back to normal," said Steven Hall. "Even Dining Bond Goes Global.

Mobile Ordering 150

Mobile Ordering Online Ordering Food Order Recycling 150

Apicbase

MARCH 28, 2024

Kitchen management software comes in all shapes and sizes. Most successful food businesses are now multi-unit and multi-channel. But with so many kitchen management systems vying for your attention, you need to narrow down the options. It makes choosing the system that is right for you all the more complicated.

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

OCTOBER 8, 2020

Miso Robotics launched global commercial availability of the Flippy Robot-on-a-Rail (ROAR) – a zero-footprint, cost-efficient intelligent robotic kitchen assistant for the evolving commercial kitchen. This edition of MRM News Bites features a lot of technology and robotic news, virtual food halls and healthy kid menus.

Kitchen Safety 154

Kitchen Safety Online Ordering Food Safety Point of Sale 154

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. " The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. Make it This Winter.

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

FEBRUARY 14, 2020

Baton Rouge’s very own Walk-On’s , is looking for more ways to give back. “This is what it’s all about – being able to give back to the communities that have supported us,” shared co-owner and NFL superstar Drew Brees. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Back of House 131

Back of House Hotels Leadership Design 131

Modern Restaurant Management

FEBRUARY 6, 2020

California Pizza Kitchen (CPK) plans to bring its signature California-style pizzas, pastas, salads and more to Canada for the first time. locations, whether joining us on vacation or business travel. . locations, whether joining us on vacation or business travel. CPK Heads North. Giorgio Minardi and Naheed Shariff.

Franchise 153

Franchise Franchising Fast Casual Customer Experience 153

EATER

NOVEMBER 1, 2021

I was shocked to read it, not because I think front-of-house staff should never be able to sit down, but because it just hadn’t occurred to me that it would be possible. Technology can make things smoother for busy fast-food restaurants. I had been identified as a pretender,” he wrote, for not having the same physical endurance. “I

Kitchen Safety 145

Kitchen Safety Fine Dining Front of House Back of House 145

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.). Chick-fil-A.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Modern Restaurant Management

JUNE 8, 2020

7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. For new loans, the pay back term for non-forgiven debt is extended to five years from two. PPP Goes Flexible. President Trump signed H.R.7010

Guest Recovery 154

Guest Recovery Food Safety Employee Relations Mobile Ordering 154

Modern Restaurant Management

AUGUST 19, 2020

Chris Boyles, VP of Food Safety for Steritech. Ghost kitchens allow you to order from multiple brand menus at a single location. Drones deliver to your house. It's a small step to having a group of friends walk into a dining room served by multiple brands. 20 at 4 p.m. EST. Space is limited, click here to register.

Kitchen Safety 227

Kitchen Safety Food Safety Loyalty Program Technology 227

EATER

JULY 22, 2021

We’re never going back to normal,” Jackson predicted shortly after the pandemic reached New York City in March of last year. Chef Russell Jackson opened the fine dining restaurant Reverence in Harlem just months before the pandemic began. Chef Russell Jackson was tired. Honestly,” he said, “I’m broken.”.

Fine Dining 115

Fine Dining Back of House Dine-in Front of House 115

Modern Restaurant Management

JUNE 14, 2020

Small Business Administration (SBA), in consultation with the U.S. Department of the Treasury, issued new and revised guidance for the Paycheck Protection Program (PPP). Both of us have a firm belief that only businesses with high-quality and profitable growth will sustain in our sector. PPP Revisions.

Food Safety 169

Food Safety Loyalty Program Kitchen Safety Online Ordering 169