SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  ” -Benson Wang, Cofounder of Palm House Hospitality Take SpotOn client Santé , for example. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Partender 3.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. It is this understanding that will bring the industry back.

Travel 442

Travel Back of House Customer Service Small Business 442

Lavu

JANUARY 31, 2020

Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. It’s no secret that the day-to-day activities are moving at a fast pace, and the ease of online reservation tech is seductive to the modern customer. . An automatic confirmation system. Loyalty Program .

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place.

Customer Service 59

Customer Service Customer Experience Consumer Goods Social Media 59

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. He joined us on the Pre-Shift Podcast to tell us about his new restaurant, paying fair wages, and how he feels about tipping.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2009 ??

Book 370

Book Management Management Restaurant Law 370

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Culinary Cues

APRIL 18, 2023

Covid pulled the drapes back to reveal OZ as just an average guy trying to hide his inadequacies with smoke and mirrors. The restaurant business is sometimes like the canary in the coal mine and at other times like the father of teenage children – the last to know. Sounds like a pile of contradictions, doesn’t it?

Food Truck 322

Food Truck Back of House Education Training 322

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Reservation processing. Fast forward a year later and the economy is recovering, albeit at a slow pace. Kitchen operations.

Technology 179

Technology Operations Food Safety Kitchen Safety 179

Culinary Cues

JULY 12, 2020

They say we’re back. The kitchen lights are back on, deliveries arrive, the battery of ranges is fired up, and cooks (some of us) are welcomed back. Sure, there are temperature checks at the back door, masks donned upon arrival, and deep hand cleaning constantly throughout the day, but in reality no one knows if this is enough.

Front of House 407

Front of House Back of House Dine-in Food Truck 407

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

Culinary Cues

SEPTEMBER 15, 2022

When a destination welcomes more people than there are restaurant seats then even the mediocre seem to thrive but check back in a year or two and you will probably find a new owner, a new concept, and a different shot at success. Ironically, there is always room to be great and there is plenty of room to be mediocre. Plain and simple.

Fine Dining 396

Fine Dining Front of House Customer Service Customer Experience 396

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. You are sitting in your favorite restaurant and have placed an order on a tablet at your table. What are AI and ML? Let’s Start With the Why.

Front of House 187

Front of House Mobile Ordering Loyalty Program Back of House 187

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 183

Mobile Ordering Cash Management Online Ordering Front of House 183

MadMobile

AUGUST 30, 2022

With guests returning to restaurants, it’s important to be organized at the front of the house to gain the initial momentum of the evening, which leads to a great night of service. The need for waitlist and table management is also increasing since the popularity of going out to eat is getting back to normalcy.

Reservations 40

Reservations Loyalty Program Book Customer Service 40

Culinary Cues

MAY 15, 2021

Our business model requires too much labor: At the same time as we step back it becomes vividly apparent that our method of operation and the menus that we provide require too many hands. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. What if……happens?

Customer Experience 390

Customer Experience Cash Management Customer Service Front of House 390

Modern Restaurant Management

JULY 13, 2020

While states have opened back up and businesses are navigating their "new normal," they’re now facing an uptick in COVID-19 cases. People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. Maintaining strict social distancing protocols is more important than ever.

Food Safety 209

Food Safety Consumer Goods Customer Service Hiring 209

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. That’s where ConnectSmart® Host comes in – it’s a game-changing tool that helps restaurants manage their front-of-house operations with ease.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty. Restaurants should have a robust marketing strategy and strong online presence to attract new customers these days. But restaurants can’t survive on one-and-done diners.

Mobile Ordering 190

Mobile Ordering Front of House Communication Online Ordering 190

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So, where do you start?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

MARCH 3, 2021

When we look back at the impact that 2020 had on the restaurant industry, we’ll see it as an accelerator of change. From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!) and making the restaurant business better for it.

Fast Casual 195

Fast Casual 2021 Back of House Casual 195

Modern Restaurant Management

APRIL 7, 2023

This is especially true in the food service industry. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

Cash Management 98

Cash Management Equipment Front of House Small Business 98

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The behavior of your staff makes the biggest difference in the quality of your restaurant’s service.

Front of House 52

Front of House FOH Back of House Online Ordering 52

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. Plus, be sure to check back often as our Preferred Partner Program is growing quickly.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Clover - Restaurants

APRIL 16, 2024

Automating gratuities basically means adding a predetermined tip percentage to a customer’s pre-tax bill, automatically. The goal for adding an automatic gratuity is to ensure fair compensation for service staff while simplifying the tipping process for both customers and merchants. What is automatic gratuity?

Restaurant Law 52

Restaurant Law Tip Distribution Front of House Customer Service 52

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. Plus, be sure to check back often as our Preferred Partner Program is growing quickly.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Culinary Digital

MARCH 20, 2024

A streamlined menu offers many strategic advantages that work in unison to significantly accelerate service within food service establishments. This intentional simplification of the menu not only enhances the efficiency of the back of the house but also benefits the front of the house.

Front of House 52

Front of House Customer Service Customer Experience Back of House 52

Culinary Cues

APRIL 15, 2020

Whether it is the environment, the postal service, senior citizens, global partnerships, healthcare, or restaurants – there is a tendency to set aside or forget just how important these businesses, global responsibilities, and people truly are to our existence. Throughout history – restaurants have been integral to civilized communities.

Travel 371

Travel Small Business Point of Sale Back of House 371

Sling

MAY 13, 2023

Table of contents Management restaurant positions Back-of-house restaurant positions Front-of-house restaurant positions Management restaurant positions 1) Owner The owner is at the top of the restaurant positions hierarchy.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 149

Technology Front of House Online Ordering Back of House 149

Restaurant Clicks

NOVEMBER 26, 2021

Make a Reservation. The menu includes a fantastic raw bar and a steak menu with topping options like Béarnaise or Cognac Peppercorn Marrow to Black Truffle Butter and House Made Thick Cut Bacon. Fort Worth is known by locals variously as Cowtown, Funky Town, and Panther City. Check out our list below! Lonesome Dove Fort Worth.

Fine Dining 106

Fine Dining Front of House Back of House Reservations 106

Modern Restaurant Management

MARCH 10, 2021

Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. About a Restaurant Management Platform.

Management 171

Management Management BOH Front of House 171

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. In 2019, diners spent $81.30 on average during Sunday's game.

Specials 195

Specials 2023 Social Media Email Marketing 195

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Perhaps you loved that job because you were good at it, because you clicked with your coworkers, or maybe because your supervisors made you feel appreciated.

Point of Sale 370

Point of Sale Download Communication Reference 370

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We Here’s why customer satisfaction is a must for increasing revenue, plus examples of how to fine-tune your restaurant’s hospitality.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

2024 145

2024 2023 Food Order 2013 145