Modern Restaurant Management

JANUARY 27, 2022

Use tech tools to provide regular training and send small “chunks” of information right to employees’ phones. Audit differently. Now, food businesses – including ghost kitchens – are creating a culture of collaboration and development by changing their audit processes. Utilize digital tools.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

JUNE 6, 2022

For many brands, an annual audit was the norm, while employees may have focused on not "getting in trouble" or "getting a good score" rather than the creation of culture. Many operators relied on gut instinct, without a comprehensive view of their data to inform their decisions. Culture Has Become More Collaborative.

Audits 474

Audits Kitchen Safety Back of House Point of Sale 474

Modern Restaurant Management

JUNE 19, 2025

It’s also critical to get complete, accurate information from your suppliers, share accurate information across your organization, communicate about the incident to consumers and other key stakeholders, and remove all contaminated products from your restaurant and supply chain. Visibility. Customer trust and loyalty.

Management 221

Management Management Food Safety Food Supply 221

Modern Restaurant Management

MARCH 6, 2023

By modernizing employee task management, quick service restaurants (QSRs) can streamline routine health and safety audits. Ensure Routine Health and Safety Audits Run Smoothly Outdated processes, like pen and paper audits, can make health and safety checks a tiresome, time-consuming task with room for human error.

Audits 469

Audits Kitchen Safety Mobile Ordering Customer Experience 469

Modern Restaurant Management

AUGUST 27, 2024

Restaurants, like other cash-intensive businesses, are a frequently targeted for audits by the IRS. By keeping accurate and complete records, you can reduce the length and pain of an audit. Once you are under audit, you may no longer remember some of the day-to-day details from a particular year, especially if it was six years ago.

Audits 470

Audits Cash Management Point of Sale Document 470

Modern Restaurant Management

DECEMBER 7, 2020

That approach begins with the judicious application of data from brand compliance audits. Restaurants rely on surveys and brand audits to provide valuable measurements, allowing management to assess standards across their locations and make adjustments when issues crop up. Why Franchises Are Digitizing Brand Audits.

Customer Experience 395

Customer Experience Audits Franchise Franchising 395

Modern Restaurant Management

APRIL 28, 2025

And that means responding poorly to just a few claims each year can cost thousands in money, time, stress, and avoidable audits. Just straightforward, factual information. That means unemployment claims will keep landing in your inbox. A verbal warning doesn’t exist unless it’s documented.

Document 340

Document Coaching Audits Training 340

Modern Restaurant Management

SEPTEMBER 9, 2020

When employees feel safe, informed, and engaged, then customers will feel safe. Ironically, now that restaurants must implement stringent new safety protocols and ensure compliance, it’s become difficult to secure third-party audits due to COVID-related travel restrictions and limits to interpersonal interactions.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Many reservation systems collect extensive personal information that could create significant liability if breached.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

OCTOBER 25, 2024

Ensure they know how to review demand forecasts and make informed decisions about the likely volumes of each dish needed for each service. Teach workers how to implement a waste auditing system that allows both you and them to identify patterns in wastage. Therefore, train your staff in waste monitoring practices.

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

AUGUST 12, 2024

Surface Actionable Data and Insights One of the best use cases of AI in the restaurant industry relates to the real-time data and insights surfaced by the technology which can help restauranteurs make more informed decisions. Restaurateurs can leverage AI technology to analyze financial data and identify potential cost-saving opportunities.

Audits 449

Audits Back of House Employee Relations SEO 449

Modern Restaurant Management

OCTOBER 7, 2021

Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. In addition, advanced systems allow restaurants to take vital customer information such as their contact numbers, birthdays, and so on, which can be used for marketing.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

DECEMBER 14, 2020

Some of these marketplace collection laws were hastily enacted and state revenue agencies may still be issuing guidance, determining audit enforcement practices, and resolving practical implementation issues as they arise. In general, states may only audit a restaurant for the sales on which it remits tax. Exclusions.

Restaurant Law 518

Restaurant Law Presentation Audits Coupons 518

Modern Restaurant Management

DECEMBER 2, 2024

Regularly audit your suppliers’ practices and request documentation to confirm that they’re still in compliance. Write down the customer’s contact information, what they ate and when, and when they started experiencing symptoms (and what kind of symptoms). These credentials indicate adherence to high safety standards.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

JULY 17, 2023

Technology, like SaaS-based quality and audit software, has changed the ISO compliance process significantly, making it much faster, easier, more accurate, and less of an administrative burden. The certification is only valid for three years, and then restaurants need to pass a recertification audit every three years to maintain it.

Innovation 416

Innovation Technology Certification Food Safety 416

Modern Restaurant Management

SEPTEMBER 8, 2023

Brands should develop open and clear communication channels to ensure food safety information is effectively disseminated to all employees. Regular evaluations, internal audits, and performance reviews should be conducted to assess everyone’s adherence to food safety protocols.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

JUNE 25, 2025

A good agent should be able to tell you about the specific resources available to you when managing claims, billing, and auditing issues, and answer any other questions relating to what the claims process will look like. This information is provided as a convenience for informational purposes only.

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

JANUARY 3, 2022

A free, online QR code generator encodes information into a QR code. This information can vary from menus to external links for reservation bookings. The QR code may take you to a phishing website, where you are prompted to enter your personal information or login credentials for scammers to steal.

Customer Experience 553

Customer Experience Consumer Goods Mobile Ordering Customer Service 553

Modern Restaurant Management

NOVEMBER 16, 2021

Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. For example, the cloud-AI combo provides information about a particular diner’s preferences, enabling you to suggest items based on historical information or offer customized coupons.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 10, 2022

Why should you and your staff spend hours counting inventory, auditing invoices, and combing through contracts? When you’re short on time and resources, technology can help you automate on and off-premise processes, navigate increased costs, and make more informed business decisions.

Supplies 493

Supplies Food Supply Audits Inventory 493

Modern Restaurant Management

MARCH 20, 2020

With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. Their expertise is running a restaurant, yet now they are responsible for information ranging from customer names to physical addresses to debit card numbers.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchise 540

Modern Restaurant Management

JUNE 8, 2020

This includes quality management software and auditing apps. Get Information from Reputable Sources. COVID-19 information is being constantly updated, with the CDC, FDA, WHO, and NIH offering ever-evolving information on COVID protocols. Invest in Digital Tools. Add COVID-19 Processes to Your Existing Safety Protocols.

Food Safety 507

Food Safety Social Media Website Management Food Supply 507

Modern Restaurant Management

JUNE 10, 2020

Conduct an internal audit of expenditure. Now is the time to pay more attention to your website, take advantage of the downtime your hotel may have to audit this too. Is there vital information that needs to be added or a special message you’d like your customers to read? If so then consider what else you can do.

Hospitality 518

Hospitality Marketing Social Media SEO 518

Modern Restaurant Management

MAY 14, 2021

Audit the waste stream and try to identify current trends and how much waste is actually being generated. Check to see if they provide composting services and if they don’t, search online for a local service provider in your area to gather information and quotes.

Waste 527

Waste Compost Recycling Food 527

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Modern Restaurant Management

SEPTEMBER 22, 2022

Stay informed about current events and industry trends. A key takeaway is to stay informed about current events (e.g., Today’s digital solutions allow you to audit and evaluate your supply chain’s sustainability and resilience. find alternate suppliers). Use tech tools to manage your supply chain.

Food Supply 530

Food Supply Supplies Food Food Truck 530

7 Shifts

JUNE 29, 2022

The FTC Rule largely pertains to franchisors supplying prospective franchisees with a franchise disclosure document – a document from franchisors providing 23 key information points to franchisees regarding need-to-know information about the business. Financing information. The previously referenced 23 fields of information.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Modern Restaurant Management

OCTOBER 28, 2022

As turnover continues to be high, you can demonstrate leadership and dedication to employees by ensuring they have the information and tools to make them successful. Create frequent check-ins, both formal and informal, to solicit feedback. 3 – Foster Better Communication. Further, listen to your employees.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

JANUARY 24, 2023

You can use this information to focus your online marketing efforts on the most efficient channels. The first step in every ORM strategy is to conduct a brand audit. Make sure that your contact information and business hours are updated regularly. Be careful of any inconsistencies and watch out for outdated information.

Social Media 493

Social Media Website Management SEO Customer Experience 493

Modern Restaurant Management

JULY 9, 2021

The NSF has a standards team that facilitates the development of public health standards, and a service team that test, audit, and certify products and services – which brings us to NSF Certification. Product evaluation. Product testing in lab. Manufacturing facility inspection, production confirmation and product sampling.

Certification 469

Certification Food Safety Audits 2011 469

7 Shifts

NOVEMBER 3, 2021

According to Norton , a data breach is classified as a “security incident in which information is accessed without authorization.”. In a restaurant this can mean a number of things, but in practical terms a restaurant data breach is where guest or company information is accessed and inappropriately used. Sensitive Employee Information.

POS 370

POS Audits Loyalty Program Information 370

Modern Restaurant Management

JULY 24, 2023

Here, AI can help verify suppliers’ compliance with audit and certification standards. Additionally, AI can help audit suppliers’ end-to-end processes to ensure high-quality products. Building consumer trust.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

Modern Restaurant Management

MARCH 31, 2020

Is the vendor’s security audited by a third-party company? A “ VPN” is a simple privacy tool that encodes all of the information you send and receive online in such a way that it can’t be read by anyone else, and is particularly important if you access your business systems off-premises.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Restaurant Business

FEBRUARY 16, 2023

As a result, the New York State Common Retirement Fund has withdrawn a shareholder proposal seeking more information about the fast-casual restaurant chain's diversity, equity and inclusion practices. But now Brinker International is a target.

Audits 244

Audits Fast Casual Casual Information 244

Modern Restaurant Management

AUGUST 29, 2022

Embracing digital connectivity also brings greater security to restaurant operations, helping operators meet rigorous standards for access control, encryption, and audit logging. By processing food safety data digitally, managers can more easily generate on-demand documentation and corresponding corrective actions.

Operations 473

Operations Food Safety Kitchen Safety Front of House 473

Modern Restaurant Management

NOVEMBER 25, 2020

with all contact information compiled. Now is the time to implement self-audits and assessments to ensure compliance around safety and quality initiatives. Ideally, your plan should identify the crisis team (person in charge, spokesperson, legal representative, etc.) and emergency personnel (e.g., Prioritize Training.

Food Safety 553

Food Safety Social Media Food Order Audits 553

Modern Restaurant Management

JUNE 8, 2020

Once employees are informed of your restaurant’s new safety and sanitation policies , your main challenge will be compliance. They also provide the added benefit of digital audit trails, should you need to validate your team’s compliance for any reason. Create Sanitation Checklists by Section.

FOH 507

FOH BOH Employee Relations Front of House 507