ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Online Orders & Delivery Data : Shows customer preferences, order frequency, delivery locations, and any modifications or special requests. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. View All Articles by This Author Want breaking news at your fingertips? By Timothy Inklebarger and Joe Guszkowski on Jun.

Reservations

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. To learn more about restaurant branding, check out our article, Restaurant Branding 101 , to get started.

2025

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Give your guests a better menu experience Digital menus are easier to update in real-time, so its simple to 86 an item (even in the middle of service) or update your specials for the weekend.

Front of House

ChowNow

JUNE 27, 2025

What diners first see: Landing on your Facebook page, diners see a background photo, profile photo, and an intro panel that has all of your information like, address, phone number, link to your menu and website, special features (outdoor seating, dog-friendly, etc.), price range, and star rating with number of reviews.

Website Management

ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. Using a guests namewhether in greetings, reservations, or loyalty program interactionscreates a sense of familiarity and respect.

2025

Restaurant Business

JUNE 23, 2025

One example is OpenAI’s Operator, a tool that can perform web-based tasks like making a restaurant reservation or ordering food from a delivery app. They are getting into restaurant reservations. View All Articles by This Author Want breaking news at your fingertips? And Uber, of course, also has a ride-hailing service.

Hiring

ChowNow

MARCH 28, 2025

These botsoften built into your website or online ordering platformcan handle tasks like: Taking reservations Answering FAQs (Are you open on Mondays?) This kind of insight helps you make smarter decisionssuch as tweaking a recipe, retraining staff on a specific shift, or doubling down on a popular special.

Front of House

ChowNow

MAY 30, 2025

If youve got a big outdoor patio, maybe a summer evening special event is the best move. It could be a fall-inspired cocktail, a one-week burger special, or a collab dish made with a local farm or bakery. Use it to share special offerings like limited-time discounts, early access to new menu items, or loyalty program rewards.

Ordering

ChowNow

AUGUST 1, 2025

Influencer marketing sounds like something reserved for big-name brands with massive budgets and full-time social media managers. You might host a tasting event, run a giveaway, offer a behind-the-scenes kitchen experience, or invite someone to cover a special menu launch. With nearly 50% of U.S.

Influencer

Perfect Daily Grind

JULY 27, 2025

You may also like our article on why customer service will always be the most important thing in specialty coffee. These cafés serve an important purpose in specialty coffee, bringing consumers closer to excellence and prestige that’s often reserved for competition stages only. Enjoyed this? Sign up for our newsletter !

Customer Service

ChowNow

JUNE 6, 2025

Drive Direct Orders and Reservations A strong online presence encourages potential customers to take action. It creates a clear path to online ordering and reservations, turning online interest into revenue. It’s also a solid way to collect and showcase positive reviews.

Social Media

ChowNow

AUGUST 1, 2025

Think polished food photos, Reels showing off your vibe, and Instagram Stories to highlight daily specials or behind-the-scenes moments. You can even host social media contests around holidays or special events. How do you create content people actually want to see? TikTok: It’s all about personality over polish.

Social Media

Perfect Daily Grind

JULY 17, 2025

Many specialty coffee shops, such as Proud Mary, Rosslyn, and ONA, to name a few, offer rare or high-end lots as part of their reserve menus. You may also like our article on how roasters can make high-end coffee stand out. Then read our article on why espresso gadgets have become so popular. Enjoyed this?

Café

Web Diner

MARCH 21, 2025

Business hours must be accurate and include special holiday schedules. Five-Star Strategy: Turning Reviews Into Reservations Customer reviews represent perhaps the most influential element of your local search presence. We specialize in creating restaurant websites optimized specifically for local search success.

SEO

ChowNow

APRIL 25, 2025

In this article, you will learn: How to turn in-store and online ordering guests into email subscribers What incentives and touchpoints actually grow a valuable restaurant email list How to automate your email marketing so it works while you sleep Lets start with why email still matters in the age of algorithms.

Email Marketing

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. With a reservation system, tables are held for customers that may not show up on time at all. The software consists of many modules to implement various works.

Seating

Harbor Touch

MARCH 2, 2025

Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. Modern restaurants are using AI-driven answering services to tackle questions fastthink dietary needs, reservation updates, or specials of the day. Thats AI at work.

Communication

Restaurant Engine

NOVEMBER 13, 2024

Did you share a blog article or send a special promotion through email or SMS marketing? For example, do they drop off on your reservations page? Was there a spike on a certain day of the week? For example, you had 500 people every day except Thursday, which showed 1,000 visitors. You can look at what made that happen.

Point of Sale

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.

Leadership

Restaurant Business

JULY 15, 2025

Image courtesy of OpenTable Reservations platform OpenTable has launched an AI chatbot that can field customer questions about different restaurants before they book a table. View All Articles by This Author Want breaking news at your fingertips? By Joe Guszkowski on Jul. Sign up here.

Leadership

ChowNow

JUNE 20, 2025

Optimize Your Restaurant Website to be Fast and Mobile-Friendly Start by making sure your website loads quickly, is mobile-friendly, and has clear calls to action, like “Order Now,” “Make a Reservation,” or “View Menu.” Use it to share special events, send out exclusive offers, or highlight new menu items.

Marketing

Restaurant Engine

MAY 28, 2025

In this article, we look at nine marketing tips to get your dining guests excited for your new menu. By offering this group of people a special invite-only launch, you create deeper brand loyalty and generate authentic word-of-mouth. #3: Are you expanding your menu at your restaurant?

Menu

Restaurant Engine

MAY 14, 2025

In this article, we look at why rewards matter and how to go about setting a program up. Paid Membership Some restaurants offer VIP clubs with a monthly or annual fee in exchange for perks like priority reservations, complimentary drinks, or members-only events. You can even send them specials right to their phone.

Loyalty Program

Restaurant Business

JUNE 11, 2025

In addition to delivery, it now offers software such as online ordering and mobile apps, and will soon add reservations and marketing tools with the pending acquisition of SevenRooms. “At View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

Advertising

Culinary Cues

DECEMBER 25, 2024

Adaption by: Paul Sorgule This article was written in recognition of the wonderful piece that was done by Paul Harvey paying homage to American farmers. So, God made a chef.

Seasonal Menu

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. Make Your Menu the Main Course.

Marketing

Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article. For $14.99

2025

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . This is one way to promote perks and encourage future reservations. . Offer them a special deal for a later time. Consider Your Employees. Focus on the Upsell.

Hospitality

Culinary Cues

DECEMBER 3, 2022

My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. A light day in terms of events, but the restaurant is capped on reservations. We will likely top 200 for dinner.

Back of House

Culinary Cues

JUNE 29, 2024

One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation. Create a spontaneous special event through this extra effort.

Dine-in

Culinary Cues

DECEMBER 11, 2023

The conversation evolved around local news and gossip, and alcoholic beverages were reserved for bars scattered throughout the community. A Blue-Plate Special was a hearty meal that always included meat, potatoes, a vegetable, bread and butter, and ample amounts of coffee.

White Paper

Culinary Cues

AUGUST 31, 2024

Measurable goals may not be part of the mission statement, but the mission should position the operation to do so. [] How are you different or special? Restaurants with a clear, “bought into” mission statement are successful. It was AVIS Rent-A-Car that stated: “We don’t want to be the biggest, just the best.” Choose wisely.

Customer Service

Culinary Cues

JANUARY 20, 2024

Now, if the guest wants a particular “special vegetable” then, of course we charge, but to leave a protein source on the plate as a stand-alone, is not what we do. [] APPETIZERS ARE NOT A FULL MEAL Appetizers that are increased in size to increase the plate charge defeats the experience of dining.

Fine Dining

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays.

Customer Service

Culinary Cues

APRIL 18, 2023

Get to know them, treat them extra special, celebrate their reservation, go beyond friendly and be their friend. Customers buy a meal; clients invest in a relationship with you. What are you doing in your restaurant to set the stage for better outcomes should something catastrophic happen again?

Food Truck

Culinary Cues

APRIL 1, 2024

I picked up the clipboard holding an overview of restaurant reservations for the night as well as a stack of banquet orders that will tax the system until well after midnight. In addition to the vice president in house, a full floor of rooms is dedicated to our real special guest. Couldn’t you assign this to one of our other cooks?

Back of House