Squirrel Systems

FEBRUARY 16, 2024

In this article, we delve into the anticipated restaurant and menu trends for 2024 and explore how technology, particularly advanced point-of-sale (POS) solutions, can enable restaurateurs to ride the wave of these trends successfully.

2024 52

2024 Technology Menu Mobile Ordering 52

The Rail

SEPTEMBER 16, 2022

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. In other words, good and personalized customer service yielded a positive impact for the restaurant business.

Customer Service 52

Customer Service Social Media Email Marketing Reservations 52

7 Shifts

APRIL 3, 2020

Comparing 7shifts’ internal data of 10,000+ restaurants, restaurants are seeing an average weekly decrease in sales of 50% across the board in North America. Oftentimes, restaurants make changes in how they operate but may not consider the long-term impact on customers until it shows up in an unflattering Yelp!

BOH 368

BOH POS Influencer Point of Sale 368

Culinary Cues

JANUARY 23, 2023

In some instances – winning is not always based on a score: “He who accumulates the most points wins”, but we do know when a “win” has been achieved no matter how it is measured. I’m not sure if it is genetic or environmental, but our mental, physical, and emotional state is connected to the result of winning.

Coaching 374

Coaching Sports Point of Sale Take-out 374

Modern Restaurant Management

JUNE 15, 2021

Menus were trimmed to a fraction of original size. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. When the pandemic hit, many restaurants focused on expenses.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Web Diner

MAY 11, 2021

In order to meet customer expectations and improve satisfaction, the industry will need to develop and implement new processes and approaches. In this article, we have compiled 10 restaurant post-covid strategies to help you get started. Quality control is critical for excellent service delivery. It goes on and on.

Customer Service 36

Customer Service Menu Front of House Point of Sale 36

Deliverect

APRIL 9, 2021

Does that mean restaurants without a delivery service of their own cannot join the platform? With this hybrid model, Takeaway.com wants to ensure their customers have the largest variety of restaurants to order from. Takeaway.com will get in touch with you to help you upload your menu and get your restaurant online.

Online Ordering 148

Online Ordering Mobile Ordering Point of Sale POS 148

Future Food

SEPTEMBER 22, 2020

Reconnecting with Customers Building Loyalty and Maximising Sales by leveraging unique Points of Difference (PODs). Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. Image via The Street.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Modern Restaurant Management

JULY 5, 2022

In my last article I discussed how robots will transform our industry in a big way, but that is a few years off. In this article I will discuss the strategies that I have implemented with my clients across the country. The first question is, how do I give the quality service that our guests expect? Quality Service Above All.

Seating 183

Seating Training Customer Service Point of Sale 183

7 Shifts

NOVEMBER 22, 2021

In this article, you'll learn how to get a business loan for your restaurant so you can make your dream of starting or growing your restaurant a reality. Customer Analysis : discuss the types of customers you will attract and serve. premium pricing), your location, your menu, and the promotional strategies (e.g.,

Document 394

Document Cash Management Small Business Take-out 394

7 Shifts

DECEMBER 27, 2019

In this article you’ll learn: What’s to blame for high employee turnover in the restaurant industry What employee turnover costs the industry Several solutions for battling staff turnover What’s to blame for the restaurant industry’s high employee turnover rate? Team culture and customer service also suffer. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Apicbase

OCTOBER 28, 2022

If CoGs and overheads rise due to inflation, your menu prices should follow. But before adding a flat 5% to each menu item, use these tactics. In normal circumstances, when menu prices have to be adjusted, it is usually done strategically and with great caution. These aren’t percentages you can simply pass on to customers.

Pricing 98

Pricing Point of Sale Inventory Seasonal Menu 98

Apicbase

MAY 29, 2024

Every few months, a media article declares the death of ghost kitchens as a viable business model. According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. Virtual restaurant brand.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. If your restaurant does decide to go the takeout and delivery route: Is your restaurant’s menu optimized for takeout? In some areas, they are even being legally required to do so.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Fast and friendly service. Sales optimisation.

Back of House 52

Back of House FOH BOH Front of House 52

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. However, the barista career journey in the specialty coffee industry is rightly a major discussion point. You may also like our article on career progression for specialty coffee baristas.

Education 187

Education Point of Sale Training Website Management 187

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. In this article, we explore the meaning of loyalty for restaurants, discuss its benefits, and share tips for creating loyalty rewards programs that work. Dig into which rewards are most popular and pair this with your sales data.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Most large F&B brands know the power of messaging apps to respond to customer queries. Showcase Your Menu.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. This article will explore four ways software technology is transforming the restaurant industry. Transforming customer service. Innovating online ordering.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

The Restaurant Times

JUNE 23, 2021

Creating a menu is a crucial task for dining establishments. Deciding on what all to include in the menu can be tricky. However, a bigger menu is not always better. In fact, it is advisable to keep the menu short from the point of view of controlling operating costs and improving customer experience.

Point of Sale 90

Point of Sale Online Ordering Food Order Customer Service 90

BNG Point of Sale

JANUARY 19, 2021

Running a POS system for your business is a key way to speed up orders and improve customer service; this is a universal truth for both restaurants and bars alike. Cash registers are still part of the equation, but today’s systems allow for greater flexibility in order taking and back-end organization and improved sales analytics.

POS 98

POS Cash Management Mobile Ordering Loyalty Program 98

Lavu

APRIL 27, 2020

While your current menu may have been perfect before this crisis, customers buying preferences are changing, and your new menu needs to reflect those changes in buyer habits. Adapt Menu Item Packaging Processes. Adapt Menu Item Packaging Processes. Add Meal Prep Kits to your Menu. Invest in drink trays.

Menu 78

Menu Healthcare 2025 Point of Sale 78

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? On the other hand, tipping has always been perceived as a discretionary means to incentivize good service.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? On the other hand, tipping has always been perceived as a discretionary means to incentivize good service.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Apicbase

MAY 8, 2024

However, with numerous similar systems available, tailored to various types of food service operations and specific use cases, you might ask, ‘Which software is the best fit for my business? ’ This article explores MarketMan’s features and assesses their suitability for different restaurant types.

Inventory 52

Inventory Food Supply Kitchen Safety Back of House 52

The Restaurant Times

NOVEMBER 18, 2021

He comes with more than 25 years of experience in informal and full-service operations in national and multinational corporations. Guillermo Herrera- I have more than 30 years of experience in the operation and management of food services across different modalities and volumes and types of food services.

Menu 52

Menu Beverage Workshop Customer Service 52

Culinary Digital

OCTOBER 23, 2023

In this article, we will explore how the use of digital tools can significantly improve dietary operations. Online ordering platforms and mobile apps have made it easier for customers to place orders, customize their meals, and even track their deliveries in real-time, enhancing their overall dining experience.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Future Food

NOVEMBER 16, 2020

Hospitality Mindset - A sales & service maximiser approach (Part 2). In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales. Francis Loughran – MD. Future Food.

Hospitality 78

Hospitality Point of Sale Café Customer Service 78

Restaurant Engine

MARCH 13, 2024

Incorporating food service trends brings in returning customers to see what’s new. In this article, we take a broad look at food service trends to know in 2024. In this article, we take a broad look at food service trends to know in 2024. Second, it’s showing your customers that you are doing it.

2024 52

2024 Food Compost Front of House 52

Rocket Fuel

MAY 1, 2023

In today’s competitive quick-service restaurant (QSR) landscape, operators must adapt to evolving consumer behavior and leverage every available sales channel to stay ahead. However, 2022 saw a resurgence in counter sales, reaching 14.44%, a 51.9%

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

BNG Point of Sale

AUGUST 25, 2021

Boosting Restaurant Industry Sales in 2021 . Maintaining strong sales in the restaurant industry is an ongoing challenge due to overhead costs like rent, food, and restaurant staff. Now it’s more important than ever to drive sales in business. 11 Tips to Increase Restaurant Sales . Delivery Services .

Loyalty Program 52

Loyalty Program Social Media Point of Sale Customer Service 52

BNG Point of Sale

NOVEMBER 20, 2020

Today’s online ordering systems for restaurants ensure you get the most for your restaurant dollar at a price that fits your budget, and online ordering systems are a crucial way to increase sales volume. Getting an order wrong damages your profit and customer retention. What is a restaurant ordering system?

POS 98

POS Ordering Mobile Ordering Online Ordering 98

BNG Point of Sale

OCTOBER 26, 2020

Not only do they lead to increased sales, but they also keep your staff efficient for continued growth When you work with a POS company familiar with the North Dakota market, your business will see more of a benefit. In addition to software and hardware POS systems, BNG Point-Of-Sale focuses on your system’s continued support.

POS 98

POS Point of Sale Loyalty Program Online Ordering 98

BNG Point of Sale

OCTOBER 26, 2020

Not only do they lead to increased sales, but they also keep your staff efficient for continued growth When you work with a POS company familiar with the North Dakota market, your business will see more of a benefit. In addition to software and hardware POS systems, BNG Point-Of-Sale focuses on your system’s continued support.

POS 97

POS Point of Sale Loyalty Program Online Ordering 97

The Restaurant Times

SEPTEMBER 4, 2020

Pricing menu items for your restaurant business is one of the most challenging yet essential tasks. There are multiple ways of pricing the restaurant menu correctly. You can either find out the cost of your food and supplies and charge your customers three times its value. Factors Affecting The Restaurant Menu Pricing.

Pricing 52

Pricing Menu Food Supply Food 52

Goliath Consulting

MAY 8, 2020

Important points to consider before starting a catering program. Aside from boosting revenue, catering can boost business during slow performing times, reduce excess food waste, allow for menu changes, and helps to increase employee retention as they gain new skills and varied tasks that challenges and keeps them busy (1).

Catering 99

Catering Point of Sale Delivery Customer Service 99

The Restaurant Times

MARCH 6, 2023

In this article, we’ll cover all the basics of a restaurant’s profit margin – meaning the average profit margin of different restaurants and how to increase your restaurant’s profit margin. Simply subtract your total sales from your cost of goods sold (CoGS) over a certain period. Read along!

Food Truck 52

Food Truck Point of Sale Employee Relations Equipment 52