Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Menu Planning Tailoring your menu to perfection for a dining experience that keeps customers coming back for more. Automate your menu calculations.

Menu 52

Menu Dietary Restrictions Allergens Seasonal Menu 52

Apicbase

APRIL 11, 2024

Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business.

Operations 52

Operations Back of House Allergens Front of House 52

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

NOVEMBER 2, 2023

By the end of the book, readers will know how to protect themselves (and their customers). Her career has included performing services (operating partner, corporate/private trainer, health inspector, third party inspector, adjunct professor) in various sectors of the foodservice industry.

Kitchen Safety 186

Kitchen Safety Food Safety Allergens Employee Relations 186

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. This is not just about a meal; it's a curated journey of flavors designed for the ultimate romantic experience. Why the buzz? Top 100 Places to Eat in the U.S.

2024 189

2024 Loyalty Program Food Order 2030 189

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurants will have to continue providing exceptional service in terms of technology, too. After all, comfort comes first.

Allergens 204

Allergens Online Ordering Fast Casual Food Safety 204

Ken Burgin

JUNE 6, 2023

Questions could range from ingredients of dishes to potential allergens. Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Apicbase

APRIL 5, 2024

But automation in food service is much more than that. The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. It is popular in quick-service restaurants, especially fast-food chains. What Front-of-House Operations Can Restaurants Automate?

Back of House 52

Back of House Front of House BOH Point of Sale 52

Squirrel Systems

APRIL 23, 2024

Many restaurants have taken advantage of tableside ordering with Squirrel Mobility for their operations to enhance the experience for guests and staff. Many restaurants also love this function to see upsell opportunities at a glance, increasing the likelihood of customers ordering more when they see it in a picture. Want to learn more?

Ordering 52

Ordering Mobile Ordering Allergens Webinar 52

The Rail

OCTOBER 14, 2022

Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly. Let’s look at four management tips you can put into place to create and promote an allergen-friendly establishment. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer.

Allergens 59

Allergens Management Management Dietary Restrictions 59

Hot Schedules

JANUARY 29, 2020

require emergency medical attention from contact with a food allergen. Accurate allergen information is critical to guarantee your guests’ safety. Plus, making sure information is easily accessible helps deliver a positive customer experience. Ensure accuracy with your menu’s nutrition and allergen information.

Allergens 78

Allergens Food Food Safety Kitchen Safety 78

Modern Restaurant Management

JANUARY 5, 2021

When it comes to the digital guest experience, can you afford to offer anything less than the best? Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward. Removing such a simple repetitive step streamlines and enhances the experience significantly.

Online Ordering 125

Online Ordering Point of Sale Allergens Customer Experience 125

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Every establishment’s goal is to deliver an outstanding customer experience. To create long-term, loyal customers they must deliver on customer expectation.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

Front of House 78

Front of House Back of House Online Ordering Certification 78

The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. Read on to learn about the next big thing in food service industry. Customization. So, what do you need to know about chatbots? The simpler, the better.

Online Ordering 96

Online Ordering Allergens Customer Experience Food Order 96

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Cheetah

JANUARY 20, 2022

One of the most pressing issues currently influencing all aspects of food-service is the labor shortage. Studies show that more options, even when it comes to food, makes customers less confident in their menu choices and reduces overall satisfaction. Smaller Menus Relieve Labor Shortage Stressors.

Seasonal Menu 148

Seasonal Menu Food Supply Allergens Supplies 148

Modern Restaurant Management

NOVEMBER 18, 2019

From quick-service and fast casual restaurants tasked with accommodating busy holiday shoppers, to dining establishments on a mission to wow guests with an impressive holiday meal or catering order, many restaurants will experience a holiday rush this season. With extra customers comes more dirty dishes. Be Prepared to Prepare.

Food Safety 142

Food Safety Food Allergens Seasonal Menu 142

Modern Restaurant Management

OCTOBER 29, 2021

In turn, many consumers tried options like food delivery services and click-and-collect for the first time. According to one study conducted in August 2021 , 50 percent of US consumers say they’ve ordered food through a service like Uber Eats, Grubhub, or DoorDash; a 43 percent increase in just one year. Disregarding complaints.

Mobile Ordering 98

Mobile Ordering Online Ordering Customer Service Food Order 98

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. He married Lorraine Pietryka on Aug. 20, 1955, and served in the U.S.

Allergens 116

Allergens Kitchen Safety Guest Recovery Customer Service 116

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Credit: La Marzocco Korea.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The behavior of your staff makes the biggest difference in the quality of your restaurant’s service.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Apicbase

JANUARY 12, 2023

Why email marketing works for food service operations. It consistently drives customer retention. To gain repeat customers, your interaction shouldn’t end once they’ve paid the bill. It opens the way to direct customer communication. Specialized email types for food service operators. Service protocols.

Email Marketing 52

Email Marketing Marketing Tip Distribution Social Media 52

Apicbase

MAY 8, 2024

However, with numerous similar systems available, tailored to various types of food service operations and specific use cases, you might ask, ‘Which software is the best fit for my business?’ We also analyse customer feedback from platforms like G2 and Capterra to highlight the pros and cons users have encountered.

Inventory 52

Inventory Food Supply Kitchen Safety Back of House 52

The Rail

JANUARY 15, 2024

Considering the Guest’s Perspective When aiming to instill a culture of cleanliness, asking your staff to consider the customer’s perspective surrounding the matter can be a game changer in terms of gaining new insight surrounding hygiene. The Environmental Protection Agency (EPA) explains that mold produces allergens and irritants.

Kitchen Safety 52

Kitchen Safety Food Safety Allergens Food Supply 52

The Restaurant Group

JULY 10, 2019

By understanding more about current and potential customers, restaurants gain insight into the types of food and services that are in demand and highly valued by consumers. Not having gluten-free (wheat allergen), nut-free, or dairy-free options is not just a preference, it’s a vital component of gaining certain consumers.

Technology 68

Technology Allergens 2011 Customer Service 68

Culinary Digital

MAY 16, 2022

Foodservice operations need to ensure that these choices stand out to customers as healthy. If an item—whether it’s a to-go sandwich or a bottle of freshly-squeezed juice—displays a label that suggests it’s healthy, then customers will feel more confident in purchasing it. But customers today need the facts.

Technology 52

Technology Kitchen Safety Food Safety Online Ordering 52

Touch Bistro

MAY 31, 2021

A restaurant CRM is key to getting to know your customers and personalizing service at scale. A customer relationship management system built for restaurants is your secret weapon for knowing what your guests want and creating dining experiences they’ll remember. allergens (soy, gluten, dairy, etc.), What Is a CRM?

Loyalty Program 52

Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

The Restaurant Times

AUGUST 30, 2022

The food service industry across the world is saturated with a large number of players without much variation in terms of offerings. It allows you to manage sales, inventory, supply chain, production, orders, kitchen operations, staff, and customers with the help of a digital interface of the software. Detailed Performance Reports.

POS 52

POS 2022 Point of Sale Mobile Ordering 52

Black Box Intelligence

DECEMBER 10, 2021

Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. Restaurants like Chili’s have implemented new technology and processes to increase service efficiency and improve the guest experience. Trending Technology in Restaurants. Learning Management Systems.

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

Indoor Media

MAY 10, 2019

You may not be surprised that word-of-mouth is still an excellent way to grow your customer base, but it may surprise you how many people are willing to try your restaurant based on a stranger’s recommendation. They combine a love of food, an interest in cooking, and some great photos or videos to create a sought-after experience.

Influencer 78

Influencer Marketing Social Media Food 78

Apicbase

MARCH 28, 2024

Product development – clean data on ingredients, allergens, and nutritional values along with recipe and menu optimization tools. 5 Menu engineering software Critical to a restaurant’s success is its ability to adapt flexibly to customer preferences and supply chain capabilities. And you’re off to a great start! #9

Management 52

Management Management Point of Sale Kitchen Safety 52

The Restaurant Times

OCTOBER 13, 2021

A good restaurant loyalty program could be a customer magnet for your restaurant. When it comes to rewards programs, customers have expectations, and if those expectations are not satisfied, it can be tough to persuade them to participate in your loyalty program. Better Customer Relations . Track Rewards Points .

Loyalty Program 52

Loyalty Program POS Allergens Mobile Ordering 52

Hot Schedules

NOVEMBER 20, 2019

Profit margins are slim, quality control becomes a concern, and app users typically don’t discern between the delivery service and the restaurant in the event of a bad experience. . Creating great experiences for guests and employees should be at the top of your restaurant’s priority list. Delivery is about speed. read more.

2019 103

2019 Hospitality Employee Relations Leadership 103

The Rail

AUGUST 23, 2022

Before choosing a food delivery service, catering company, restaurant to have dinner, or venue to celebrate an event, people weigh all options. In the end, the service shows the TOP 5 sites for the search query in organic and paid search results based on this keyword. If you ignore this advice, you will be making a fatal mistake.

SEO 52

SEO Social Media Customer Service Customer Experience 52

Hot Schedules

MARCH 26, 2019

See how improving your employee experience will boost the guest experience, too. It is impossible to deliver a genuinely warm and friendly guest experience if the employee is unhappy, unsatisfied, or checked out. As you may imagine, disengaged employees deliver mediocre or negative customer experiences.

Employee Relations 60

Employee Relations Front of House Allergens Back of House 60

Hot Schedules

DECEMBER 6, 2019

Employees have better shifts and the guests experience the best-possible level of service. Restaurants that manage their prep planning are able to have the right products and labor available, so they can meet customer demand. They will be more efficient in their prep work, and better equipped to meet customer demand.

White Paper 109

White Paper Inventory Employee Relations Download 109