This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Do you want to find out which food items your customers love the most?
Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. But not all breakfast chains chose to pass egg costs on to customers. By Joe Guszkowski on Jul. By Joe Guszkowski on Jul.
Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring. The offer allowed customers to buy an in-store meal starting at $14.99 Toward the end of the quarter, the chain began advertising delivery on TV and elsewhere. By Joe Guszkowski on Jun.
“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customerservice.” We also pay close attention to the food left behind on the plate when a customer leaves. It’s important to pay attention to what customers want.
Philly ensures a silky, no-crack bake, so operators can easily serve up an on-trend dessert that excites customers and keeps prep simple. 09, 2025 Facebook Twitter LinkedIn Kraft Heinz Versatile, consistent, and built for culinary creativity, Philadelphia Cream Cheese is The Original that chefs trust to do it all.
Tock's all-in-one platform enables hospitality businesses to showcase and sell a diverse range of experiences, from everyday reservations to unique events, all in one place—year round or seasonally. We also recommend that operators maximize their space by offering varied experiences throughout service.
Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.
At the same time, Kahn was working on revamping the simple syrups, developing them in house and creating flavors like habanero, ginger and lavender to add complexity and more customization to the margarita lineup. Condado Tacos also carries about 80 tequilas so customers can spike a drink with their favorite brand.
When a restaurant participates in local events or partners with local businesses, it becomes part of the neighborhood’s fabric. When a restaurant participates in local events or partners with local businesses, it becomes part of the neighborhood’s fabric.
Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing. per share for the online ordering and payment company just four years after Olo went public. Olo was founded in 2005 and works with some 750 restaurant brands.
08, 2025 Facebook Twitter LinkedIn Domino's will let customers get any pizza for $9.99. Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. Customers can get any kind of crust or combination of toppings. By Jonathan Maze on Jul. price point.
Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Retail media network “A type of advertising platform that allows retailers to sell ad space on their digital channels to third-party brands.” In this case, restaurants are the advertisers.
By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.
23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in food service — and also one of the most despised. Most of all, it’s not nearly as much fun as preparing food and serving customers, the reason most people love working in food service.
Every now and then, Greenlane customers might find the 6-foot, 6-inch person working the drive-thru window looks a lot like Tampa Bay Buccaneer tight end Rob Gronkowski. We like to surprise the customers, especially after we open a new location. At Greenlane, there’s no dine-in service. Photo courtesy of Greenlane.
And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.
They’re ideal for salads and grain bowls As many restaurant operators have already discovered, salads and grain bowls are extremely popular among customers as a result of their versatility and customizability, and because they make quick and healthy grab-and-go options. Here are some of the best ways you can use ancient grains on your menu.
And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.
Restaurants that support local organizations, host events, or work with neighboring businesses build real-world goodwill and visibility. Establishing alliances with other companies, such as co-hosting events or running combined offers, increases your profile without compromising your message.
The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.
Consumers still want great in-store experiences, even if they don’t always use them. Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again.
They streamline operations, increase sales, and enhance customer relationships. Restaurants that adapt to this digital transformation gain a competitive advantage , broadened customer base , and improved cash flow while keeping up with modern dining trends. Customers can place orders using their devices, offering flexibility and ease.
Restaurant email marketing is your secret ingredient to standing out, creating memorable dining experiences, and significantly boosting revenue by nurturing strong customer relationships. Why Restaurant Email Marketing Works So Well It Reaches Customers Directly Emails bypass social media algorithms and land directly in customer inboxes.
And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? That was unsustainable in a quick-service setting, and in the weeks since, Shake Shack swapped in crisp phyllo that didn’t require grilling.
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
Three finalists, announced last November, included a Fried Pickle Ranch Whopper, a Maple Bourbon BBQ Whopper and a Mexican Street Corn Whopper; customers sampled the entries in store and voted on their favorite. By Patricia Cobe on Jul. 09, 2025 Facebook Twitter LinkedIn The BBQ Brisket Whopper is available in regular and Whopper Jr.
The customer unlocks their food using a code in their delivery app. And customers don’t have to tip. The company integrates with DoorDash and Uber Eats, and restaurants can opt in to having Coco bots deliver orders placed through those apps. Orders come in like any other delivery order would.
Social media erupted over portion sizes last year, which had a side effect of creating stress for employees as customers videoed their orders being put together. This graphic shows those slowdowns using two-year same-store sales data to filter out one-time events. Customization is great until customers mess up their orders.
Online Reputation for Small Restaurants is critical to attract customers and build trust. It involves making sure customers find positive, accurate information. Customers often read online reviews before deciding to eat somewhere. Positive reviews attract customers, while negative reviews can keep people away.
Reaches New Customers Quickly Influencers introduce your restaurant to audiences you might not reach through traditional advertising. Will you offer free meals, host events, or provide exclusive discounts? Clear, exciting messages are more likely to engage and entice potential customers.
Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. billion and international food delivery service Deliveroo for $3.9 billion, both in cash.
In an industry that thrives on competition and customer expectations, success when starting a pizza shop is built on a foundation of core principles. Exceptional pizza Consistent branding and marketing, Efficient operations, Cleanliness Strong customer focus These aren’t just sides; they are the central slices in the pie of success.
Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.” Terms were not disclosed. Bubbakoo’s started franchising in 2015, and the chain has grown into 15 states, mostly on the East Coast and Midwest.
It helps increase revenue while improving customer satisfaction. Upselling means suggesting a better, larger, or additional item to increase the value of a customer’s order. A strong upselling strategy helps customers discover new flavors while increasing restaurant revenue. People love to try before they commit.
Since full-service restaurants will often have a higher labor cost percentage than quick-service restaurants, they will aim for a lower COGS percentage. Depending on your service style, this can range from 25% to 35% of your sales. Handhelds are another way to reduce labor costs in full-service operations.
Coffee associations serve objectively essential purposes: to support the industry’s growth through research and events, and to promote the consumption of high-quality coffee. The organisation includes national chapters that focus on events, education, and networking in different countries and regions.
Restaurant owners pour thousands into social media advertising each month, yet many struggle to see a real return on their investment. Recent data shows that restaurants spend an average of 15-25% of their marketing budget on social media advertising. Yet the median conversion rate for restaurant social ads hovers around 1%.
17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.
With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat.
Penfield has spent two decades at Raising Cane’s, where he held multiple leadership roles, including chief of restaurant services, senior vice president of restaurant services, and regional vice president of operations. Christine Allen , who has been in customer relations for 11 years, replaces Polk as director of catering.
New Teammates and In-Person Town Halls This year, we expanded our team, welcoming new talent to strengthen our services and better support independent restaurant operators. And, as always, we took the opportunity to push the envelope, challenging norms and exploring new ways to better support our customers.
Joining forces will allow the company to connect the dots between restaurants’ inventory, food prep and order flow, allowing operators to serve customers faster and more profitably, the companies said. “We chains as the restaurant tech market continues to consolidate. Battery has done similar tech roll-ups before.
He will spearhead operations for the hotel’s venues, retail operations, meetings and events and in-room dining. The Hilton West Palm Beach has announced Zachary Mason as its new director of restaurants and bars. Most recently, Mason led operations at La Luce, a signature restaurant at Signia by Hilton Orlando Bonnet Creek.
Starting this month, DoorDash customers in Seattle will see higher service fees, the company said in a blog post on Tuesday. Customers have already been paying a separate $4.99 Those rising costs prompted the service fee hike, DoorDash said. regulatory response fee since last January.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content