Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices. This isn’t just about ensuring a website looks nice.

Customer Experience 558

Customer Experience Online Ordering Social Media Mobile Ordering 558

Modern Restaurant Management

SEPTEMBER 24, 2020

Just since the beginning of the pandemic and the restrictions on on-premise dining, 62 percent of operators have or plan to implement designated takeout areas due to the re-configuration efforts. Delight Your Customers. You can even engage customers by incentivizing them with coupons and other deals if they post about their takeout.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” We also pay close attention to the food left behind on the plate when a customer leaves. It’s important to pay attention to what customers want.

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

Restaurant Business

APRIL 9, 2025

About 40% found that technology has improved customer satisfaction. Kiosks can also ease labor burdens if utilized as the primary tool for customer orders. A Technomic Ignite Consumer report found a significant increase in average checks at both quick service and fast casual establishments.

Take-out 199

Take-out Technology Fast Casual Inventory 199

Modern Restaurant Management

JANUARY 9, 2024

First, run a self-assessment of your business by determining: Restaurants offer both a product and service. Each pose their own benefits and challenges in crafting an experience your customers would want to gravitate to. What stage of growth are you in and do you have the budget to fund traditional advertising?

Employee Relations 484

Employee Relations Small Business Advertising Customer Experience 484

EATER

FEBRUARY 27, 2025

All of them promise a seamless experience to the fast-food customer. How apps became the modern-day loyalty program The mobile app trend in fast food kicked off in earnest in 2009, when Starbucks introduced the first ever mobile app to allow customers to pay for coffee with their phones. He wants the path of least resistance.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. You might also decide to create a custom landing page for visitors from social media. For example, check out how Pizza Express has enticed customers to dine with them with its free dough balls advert.

Social Media 493

Social Media Advertising Events Customer Experience 493

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

Social Media 493

Social Media Employee Relations Food Safety Influencer 493

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Offer Safe and Contact-Free Services.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

FEBRUARY 12, 2024

If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider. You will also want to update your contact information and payment information with this service in order to avoid any disruptions.

Social Media 454

Social Media SEO Online Ordering Website Management 454

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Modern Restaurant Management

FEBRUARY 2, 2023

Businesses that create interactive experiences for patrons attract and retain customers. A fun social environment boosts food and drink sales due to customers staying longer, all while creating positive memories associated with an establishment. Host a Speed Dating Event COVID impacted everyone’s love life.

Fine Dining 474

Fine Dining Customer Experience Events Seasonal Menu 474

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. When a menu lacks continuity, then the experience suffers and the customer is left – confused. [] AN ATTEMPT TO PLEASE EVERYONE. PLAN BETTER – TRAIN HARDER.

Menu 484

Menu Seasonal Menu Front of House Reference 484

Modern Restaurant Management

JANUARY 21, 2021

Like the QR code, DRV codes are designed to scan unique codes using a smart phone’s camera or an app to guide a user to a specific action. While the QR code has been invaluable in the move to contactless service, it has one big flaw. Attracting Customers.

Advertising 348

Advertising Social Media Technology Customer Experience 348

Modern Restaurant Management

JANUARY 23, 2020

When it comes to running a restaurant, great food, superb customer service, and an incredible location can only get you so far. Building this kind of long-term relationship starts before your customer walks in the door. When customers feel positively about your location, they’re more apt to share it with their friends.

Social Media 384

Social Media Customer Experience Design Customer Service 384

Modern Restaurant Management

AUGUST 8, 2022

But one thing is a universal truth: Without customers at your tables you will fail. Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. According to Cisco, 96 percent of customers prefer a business that offers free WiFi.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. "In addition to providing an essential service for so many people, local restaurants also deliver welcome comfort and variety to people across the country," said Louis Gump, senior vice president, Cox Media. "Local

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

The Rail

APRIL 14, 2025

Expanding Operational Capacity to Meet Higher Demand When customer demand increases, businesses that do not scale up quickly lose valuable opportunities to competitors. By lowering wait times and hence avoiding service interruptions, capacity increases also help to improve customer satisfaction.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 6, 2021

To tackle the concerns of customers and employees while focusing on business growth, restaurant owners will need to look to innovation and reimagine how they once operated. Restaurants lucky enough to have access to outdoor dining space had to balance the needs of the business with the safety of customers and employees.

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

FEBRUARY 17, 2020

launched two new products designed to help businesses with multiple locations better reach and understand consumers at every phase of the purchase cycle. “Brand advertisers appreciate Yelp’s ability to help them reach high-intent consumers with relevant and effective content. ” Yelp Adds Products. Spark Foundry?.

Sports 383

Sports Point of Sale Entertainment Customer Experience 383

The Rail

OCTOBER 30, 2024

By Indiana Lee, Contributor The rise of food delivery services has driven the restaurant industry into a new frontier. While many restaurant owners eagerly embrace this trend, it’s crucial not to overlook the additional expenses of implementing a delivery service.

Delivery 130

Delivery Food License Customer Service 130

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

DECEMBER 4, 2019

For many companies in a variety of industries, the design above the door plays a major role in encouraging potential customers to step inside. Is the ‘City Café’ an upmarket location for designer lattés, or a classic greasy spoon? Almost every brick-and-mortar business needs good signage.

Consumer Goods 418

Consumer Goods Front of House Design Customer Experience 418

Restaurant Business

JUNE 17, 2025

Every now and then, Greenlane customers might find the 6-foot, 6-inch person working the drive-thru window looks a lot like Tampa Bay Buccaneer tight end Rob Gronkowski. We like to surprise the customers, especially after we open a new location. At Greenlane, there’s no dine-in service. Photo courtesy of Greenlane.

Fast Casual 162

Fast Casual Leadership Mobile Ordering Casual 162

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. Here are their insights. That tables are too close.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. To help, we’ve created the ultimate restaurant marketing guide, covering strategy, creative, branding, marketing channels, paid and unpaid advertising, and so much more. Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

AUGUST 15, 2024

Smart fryers and ovens can automate food preparation and cooking, eliminating the need for numerous workers in the kitchen while still ensuring consistent quality and faster service. Train Employees Training increases service speed and instills multitasking skills in employees, maximizing productivity without needing to hire additional staff.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

AUGUST 7, 2023

Creating a great ambiance in your sports bar or restaurant is a good way to attract new customers. Upgrading your establishment with the latest tech can help bring in customers and keep your regulars coming back. It is easy to fail with these systems if they aren’t designed and engineered the right way.

Technology 419

Technology Sports Entertainment Customer Experience 419

7 Shifts

AUGUST 12, 2021

Aside from paid advertising, ranking high in local organic search results is critical. Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' Email Marketing.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. Delivery users are less price-sensitive than customers using other sales channels. What’s on the Menu?

Beverage 493

Beverage Fast Casual Seasonal Menu Fine Dining 493

Modern Restaurant Management

MAY 27, 2022

It doesn’t matter how good the food is at your restaurant, if your customers can’t see the quality through high-quality images, the email marketing won’t work. The links can go to your home page, product pages, customer service page, blogs, or articles, wherever you need them to go! Include Webpage Links.

Email Marketing 508

Email Marketing Marketing SEO Social Media 508

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Indoor Media

JULY 8, 2021

Truth in advertising is of crucial importance. If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

The Rail

MAY 22, 2025

Tip #3: Designing Visual Assets that Leave a Lasting Impression Your visuals speak before your food does. Everything conveys a message, from your website's design and layout to the appearance of your takeout packaging and logo. Before a visitor ever orders, a careful design system fosters confidence.

Social Media 130

Social Media Front of House SEO Uniforms 130