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The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. Here’s a look at the top four cybersecurity risks for restaurants in the new year: 1.
The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Over the Christmas season, 63 percent of adults plan to eat out so your restaurant needs to be prepared for the increase in demand.
The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. In 2025, the restaurant industry will continue to adapt to these payment innovations, with a focus on eliminating cash transactions and prioritizing seamless, digital payment methods.
Serving alcohol is a fundamental part of many restaurant operations, but it also presents significant liability risks. From over-serving intoxicated guests to improperly checking IDs, restaurants can face serious legal, financial and reputational consequences for failing to effectively manage their liquor liability risks.
POS terminals were clunky, fixed to the counter, and limited to basic transactions. Front-of-house teams juggled high guest expectations with paper logs, manual reports, and legacy systems that weren’t built to keep up with the pace of service. The pandemic redefined how restaurants operate. Real-time insights?
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.
A third of diners said their favorite restaurant changed in the past 12 months, with “better food” (46 percent) and “better value” (40 percent) cited as the leading reasons, according to Tillster’s 2025 Phygital Index Report. One of the most notable shifts is the growing demand for self-service kiosks.
Imagine turning your restaurant's patio into a profit powerhouse this summer, even amidst rising costs and inflationary concerns. Discover how handheld POS devices and QR code ordering are transforming outdoor spaces into efficient revenue engines. What details should operators pay attention to when setting up a patio for dining?
As restaurants continue to face high turnover, rising costs, and shifting guest expectations, artificial intelligence (AI) is becoming essential to the foodservice industry. This system utilizes real-time data to forecast demand and adjust production accordingly, thereby reducing food waste and enhancing service speed ( Emerging, 2024 ).
Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news.
Every restaurant owner is familiar with a POS system and knows how essential a strong system is to every aspect of restaurant operations and management. However, for restaurant owners looking to expand their operations, a POS system can help reduce some of the stress and questions associated with doing so.
For restaurant operators, juggling Uber Eats, DoorDash, and Grubhub separately can lead to inefficiencies, mistakes, and frustrated staff. The added clutter in the kitchen or counter area can also create chaos, slowing down service and making it harder to keep operations running smoothly. Fortunately, theres an easy solution.
As restaurants continue to battle rising labor costs and staffing shortages, robotics is quickly becoming more than just a buzzword. For many operators, it’s a practical, hardware-based solution that helps maintain service standards while keeping the kitchen and front-of-house running smoothly. are shaking up service.
Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.
As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Keeping a restaurant properly staffed has become a crucial business concern amid the pandemic.
Is your staff struggling to juggle multiple tablets, leading to slower service and mistakes? With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery. The operational and customer service benefits of using an aggregator.
If your restaurant uses delivery apps like Uber Eats, DoorDash, or Grubhub, you already know how overwhelming order volume can get when the rush hitsespecially when youre bouncing between tablets, updating menus in three places, and relying on staff to manually punch in each delivery order.
Smart ways to keep your restaurant or bar running cool, safe, and efficient all season long. Summer brings sunshine, longer days, and—if you’re not prepared—hot kitchens that slow down service, impact food quality, and push your staff to the edge. Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia.
Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. But what happens when your restaurant suffers an internet outage, taking your POS system with it? That system needs access to the internet in order to keep functioning.
Applying new technology to your restaurants operations is exciting, but integrating it always comes with one immediate hurdle: getting your staff up to speed. In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money.
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.
. | Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.
Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Identify your biggest pain points.
When you decided to open a restaurant, you probably didnt picture yourself glued to spreadsheets or tracking the price of eggs, but keeping an eye on the numbers is how you stay open year after year. The truth is that the average restaurant profit margin is razor-thin, leaving almost no room for error. added up to $60,000.
In these moments, quick-servicerestaurants become more than just places to grab a quick meal – they transform into familiar landmarks, instilling hope and reassurance during the recovery process. During Helene, several restaurants managed to keep their card readers running using nothing but mobile hotspots.
The holiday season brings bustling crowds, higher sales, and festive celebrations, making it a prime time for restaurants and bars. Keep your POS systems encrypted and updated, install robust firewalls and anti-malware software, and regularly patch vulnerabilities. However, the excitement also comes with unique security challenges.
Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.
Running a restaurant is a balancing act. Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Its tough, and cant be done passively.
Many Canadian restaurant brands hit an immediate wall when they attempt to adapt to the United States’ tech-forward approach to operations. restaurant market. restaurant market. With the right POS system in place, brands can effectively manage every aspect of the business, from inventory to workflow.
Rapid inclination of restaurateurs to adopt POS software for better management of operations will complement the restaurantPOS terminals market by 2027. Restaurant point-of-sale (POS) terminals are steadily replacing the now obsolete cash registers used in restaurants. In 2022, U.S.
Restaurant expansion is an exciting milestone, but it brings a hidden risk: as you grow, your team culture and operational standards can get lost in translation. Before diving into handbooks and standard operating procedures (SOPs), use training to build excitement and knowledge around what makes your food or service stand out.
Every successful restaurant has one thing in common: they know exactly who they are serving. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one. What Is a Restaurant Target Market?
Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S.
Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. Lets break down what to look for in a restaurant tablet. Slim and stylish is fine, but in a restaurant, function beats form every time.
As new challenges arise and consumers demand change, new technology solutions emerge to help restaurant owners keep up. The digital transformation will support restaurant owners in ways that may not have been previously possible. As a restaurant owner, this means that you must learn how to evolve quickly to fit today’s standards.
In order to adapt to these unprecedented costs, restaurant owners need to understand how their products, employees and stores are performing and how these factors are impacting profits. How POS Analytics Can Help Restaurants Adapt Their Menu. How POS Analytics Can Help Restaurants Adapt Their Menu.
Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. Direct All Orders to Your POS. But the only thing harder than managing one delivery system is simultaneously managing two.
These platforms are gaining popularity among people who wish to dine with their families at home and still wish to enjoy the flavor and quality of restaurant food. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared. POS systems have evolved into operations hubs.
The business of running a restaurant is no longer limited to exceptional recipes, gorgeous plating, and advertisements. In an age of online ordering, customers demanding Wi-Fi, and the need for websites to dazzle just as much as the food, countering cybercrime has to be a factor in the day-to-day work of restaurant management.
Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. Full-service menu prices climbed 4.5
Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Instead of focusing on growth, restaurant operators spend their time fixing problems that shouldnt exist in the first place. But it doesnt have to be this way.
What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.
A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?
trillion by 2028, restaurants face a big decision. This guide helps restaurants pick the right way to deliver. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. However, things have changed with the rise of delivery apps for restaurants.
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