Modern Restaurant Management

SEPTEMBER 30, 2024

The modern restaurant industry has always moved fast, but the pace continues to accelerate. We’re seeing younger buyers investing in dining experiences that blend food, convenience, and atmosphere with their values as shoppers. Take fast casual and drive-thru for example. And yet, the modern restaurant is thriving.

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2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. What are some restaurant design trends you are seeing for 2025? It's a crucial business asset that can make or break your competitive edge.

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Fast Casual 2025 Design Customer Experience 251

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

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2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

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2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

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Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey.

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Franchise Franchising 2024 Mobile Ordering 221

Restaurant Business

JUNE 5, 2025

05, 2025 Facebook Twitter LinkedIn Konro was the first West Palm Beach restaurant to earn a Michelin star. The experience is available with a spirit-free beverage pairing, and the restaurant’s website notes that the chef is “over five years sober.” He previously was arrested in Chicago after reportedly attacking his ex-wife.

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Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

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Customer Service Fast Casual Sustainability Customer Experience 474

Black Box Intelligence

MAY 12, 2025

The Best Practice Awards 2025 Celebrating the Best Restaurant Brands in the Industry Every year, the coveted BBI Best Practices Awards (BPAs) celebrate the best performers in the restaurant industry. The 2025 edition of the BPAs spans two focus areas across different segments, there are ten award categories in total.

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2025 Fast Casual Fine Dining Casual 52

Modern Restaurant Management

MAY 18, 2021

The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next? Will these habits stick?

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Delivery Kitchen Safety Social Media Online Ordering 421

Future Food

NOVEMBER 27, 2024

Those who already treat themselves to high end dining experiences spend more. Food & Hospitality Trends Future Food have curated a list of food trends that we have seen through our work and experience in Australia and around the world. Tough times call for more comfort food. What about the bulk of the market in the middle?

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Hospitality 2025 Food Back of House 78

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Most popular items searched: while restaurants and bars were closed, we can see that diners are searching for a way to bring home the full dining experience. pinot grigio.

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2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

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Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

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Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

SEPTEMBER 27, 2024

A more optimistic economic future as uncertainty decreases Despite current woes, the food and beverage industry is optimistic about its future as predictions for 2025 suggest that concern about economic uncertainty will drop from 20 percent to 16 percent. percent year-over-year, compared to 0.4 percent for QSR restaurants.

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Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year.

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Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

JANUARY 17, 2020

This investment comes at a pivotal time, as the Indian fast casual has more than 50 franchise and corporate locations in varying stages of development across the United States, including two franchised locations that recently opened in Atlanta and Orange County, California. Curry Up Now Secures Investment.

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Franchise Franchising 2020 Leadership 340

Modern Restaurant Management

FEBRUARY 19, 2020

Her wealth of experience with leading brands and impressive set of skills will be highly valuable to our business and its outstanding franchisees. Checkers & Rally’s will continue its tradition of putting the customer first and serving its communities by delivering high quality, craveable food at exceptional values.

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Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

FEBRUARY 10, 2020

42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. This data covers U.S.

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Hospitality Food Consumer Goods 2019 459

Squirrel Systems

MARCH 3, 2025

In the fast-paced and ever-evolving restaurant industry, technology is more important than ever. Whether you’re running a fast-casual concept or a fine-dining establishment, embracing the right technology can help optimize operations, enhance customer experience, and increase profitability.

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2025 Technology Operations Mobile Ordering 90

Lavu

MAY 23, 2025

If your POS system is slowing down your restaurant , you’re not just dealing with minor annoyances; you’re risking lost revenue, poor customer experiences, and operational chaos. In today’s fast-paced dining environment, even a few seconds of lag can create a ripple effect that impacts your entire service flow.

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POS Online Ordering Mobile Ordering Inventory 78

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. Our wine club members are coming back every month for wine, but if we’re providing them that really great experience, they’re not just coming in once a month. And it’s no wonder that restaurants want in on the $1.5

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Loyalty Program Social Media Customer Service 2022 261

Black Box Intelligence

JANUARY 16, 2025

Comp Traffic Best Region: New England Best Segment: Family Dining Best Cuisine: Breakfast Worst Region: NY-NJ Worst Segment: Fast Casual Worst Cuisine: Sandwich The December 2024 Restaurant Industry Trends + A Year in Review 2024 saw many ups and downs. For example, Fine Dining often experiences significant slowdowns during holidays.

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2024 Point of Sale 2025 Front of House 52

Lavu

MAY 9, 2025

Here’s a quick breakdown of the top 5 restaurant POS systems and their standout features: Lavu : #1 ranked by Capterra for three years running, with world-class customer service, strong reliability, and profitability tools for only $99 a month.

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POS Loyalty Program Mobile Ordering Food Truck 78

Modern Restaurant Management

MAY 12, 2020

Made with #5 polypropylene, customers can recycle the K-Cup® pods by peeling and disposing of the lid, composting or disposing of the grounds, then recycling the remaining empty cup. ” SevenRooms Streamlines Payment Experience. A 360-degree guest experience platform is a must-have for operators.”

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Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

OCTOBER 18, 2019

We have set a target to save our customers $1bn by 2025, and this investment will accelerate our technology development and business development approach to help achieve this ambition.” To us, it’s all about experience, and as we continue to grow, there is clear demand for our differentiated offering.”

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Waste Food Franchise Franchising 262

Modern Restaurant Management

DECEMBER 12, 2019

Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. “Salata is on an upward trajectory to become “the” premiere national fast-casual salad restaurant,” said Wheeler. ” Perfectly Designed Pizza Hut.

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Franchise Franchising Loyalty Program Book 275

Black Box Intelligence

OCTOBER 29, 2024

Fast Casual Dining They have seen a slight traffic boost This is possibly due to customers’ “trade up” from QSR, especially when price differences narrow. Casual Dining Both traffic and sales underperforming compared to QSR and fast casual. Moreover, Customers are still choosing delivery.

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2024 Guest Recovery Fast Casual 2025 52

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

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Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living.

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Hospitality Loyalty Program Food Retail 78

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." How Do You Stack Up?

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

MAY 9, 2025

Here’s a quick breakdown of the top 5 restaurant POS systems and their standout features: Lavu : #1 ranked by Capterra for three years running, with world-class customer service, strong reliability, and profitability tools for only $99 a month.

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

Aaron Allen & Associates

SEPTEMBER 30, 2022

consumers say they would order plant-based meat items in quick-service or fast-casual restaurants. Customers could choose to have plant-based chorizo in their bowls. Other companies like Memphis Meats and New Age Meats are experimenting with lab-grown meat. Put Our Experience to Work for You. We Can Help.

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Marketing 2022 Point of Sale Allergens 105