Modern Restaurant Management

FEBRUARY 24, 2025

Revenue growth in 2024 was largely driven by menu price adjustments. Although concerns about customer sensitivity influenced pricing decisions, only 9 percent of restaurants did not change prices in 2024, down 19 percent from 2023, indicating a stronger shift towards strategic price increases. Labor costs continue to rise.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Loyalty innovation is not always true innovation," Lynch added. "It’s "Restaurants have a loyalty program but haven’t put in place many best practices (i.e.

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

DECEMBER 18, 2024

As of 2024, over half of U.S. In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives. Guest loyalty will be a key trend in 2025.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. In 2024, restaurants should make the dining-out experience worth the price tag. And despite warnings of an imminent recession at the end of 2022, the U.S. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. So, let us explore the top strategies to develop customer retention programs.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. FoodTok and friends promote neighborhood discovery.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

OCTOBER 18, 2024

Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. percent sales increase by 1.5 percentage points to 3.8

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

Loyalty Program 453

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

DECEMBER 20, 2023

With growing awareness of climate change and sustainability, some restaurants were seen as lagging in adopting eco-friendly practices and minimising their carbon footprint. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. Bringing Back Brand Loyalty : To keep customers coming back, operators are reframing the idea of value in their loyalty programs.

2025 221

2025 Loyalty Program 2024 Back of House 221

7 Shifts

JULY 25, 2024

With an expected annual growth rate of 4.57% from 2024 to 2029, meal kits provide an opportunity to increase revenue and reach more customers. Loyalty programs and gift cards With so much competition these days, restaurants must find ways to build customer loyalty and drive repeat business.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. PCRM also helps hospitals with implementation of new plant-based menu items. Health Care Without Harm.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

SEPTEMBER 27, 2024

This finding from Expert Market’s 2024 F&B Industry Report sheds light on a clear culinary gap within the industry's workforce. This insight seems unsurprising, considering that data from April 2024 revealed 43 percent of small business owners in the US were unable to pay their full rent on time.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Black Box Intelligence

FEBRUARY 12, 2025

With rising food, labor, and operational costs, traditional discounting strategies arent sustainable. For example, menu design, loyalty programs, operational efficiencies, and improved guest experiences. Rather but builds long-term loyalty and increases profitability. Restaurants must enhance perceived value.

Pricing 52

Pricing Loyalty Program Consumer Goods 2025 52

Chowly

FEBRUARY 23, 2024

Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Consumers play a crucial role in 2024, with expectations of lower interest rates and controlled inflation.

2024 96

2024 2023 Loyalty Program Point of Sale 96

ChowNow

MARCH 17, 2021

42% of restaurants plan to invest in customer loyalty programs. Digital sales will account for more than half of limited-service and quick-service sales by 2024. Restaurants expect 62% of their revenue to come from takeout and delivery in 2021. Get Started: 5 Tactics for Restaurant Success in 2021. Constant Contact ).

Mobile Ordering 195

Mobile Ordering Download Online Ordering 2021 195

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Online Ordering 111

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. They support online ordering, mobile payments, and loyalty programs and can integrate with third-party delivery services.

2024 52

2024 Technology Menu Mobile Ordering 52

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

DECEMBER 10, 2024

As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. While significant investment has poured into the sector, few technologies have proven to be sustainable businesses. Tough times build better businesses.

2025 443

2025 Loyalty Program 2024 Customer Service 443

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. as of December 2024, according to Homebase payroll data. The pandemic made speed, accuracy, and seamless ordering non-negotiable. more an hour. PIRG Education Fund.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Apicbase

JUNE 12, 2024

The National Restaurant Association’s Restaurant Technology Landscape report 2024 finds that 76% of operators say using technology gives them a competitive edge. This data lets you create personalised experiences that build loyalty and encourage repeat business. Additionally, CRM systems enhance customer satisfaction and loyalty.

Technology 52

Technology Operations Point of Sale Online Ordering 52

PathSpot

JULY 16, 2024

Highlighting these standards protects your reputation and fosters loyalty, distinguishing your brand in a competitive market. By consistently delivering safe, high-quality dishes, restaurants can cultivate a positive reputation, retain loyal customers, and sustain long-term success in the competitive food industry.

Food Safety 40

Food Safety Kitchen Safety Food BOH 40

Modern Restaurant Management

JANUARY 31, 2020

According to a report from Sift: 62 percent are concerned that their interactions with QSRs will lead to some type of fraud, whether it’s stolen payment information, account takeover, hijacked loyalty rewards points, or fake reviews. Sustainability. 49 percent are most concerned about their credit card data being stolen.

2020 480

2020 Loyalty Program 2019 Point of Sale 480

OneDine

MARCH 14, 2024

At Murtec 2024, OneDine got a front-row seat to all the cool stuff shaping the future of our industry. Here’s our take on the four big things we brought home: Getting Friendly with Mobile: Murtec 2024 was all about going mobile and we’re totally on board! So there you have it – our take on Murtec 2024.

2024 52

2024 Loyalty Program Hospitality Seating 52

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. “These restaurants are building sustainable business models for the future. Fast casuals follow with 36 percent prioritizing direct digital channels.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Mad Mobile

FEBRUARY 22, 2024

47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. percent by 2024, and 2020 will be a catalyst year that could drive that number up. Sustainability extends into the kitchen with food waste.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Modern Restaurant Management

APRIL 29, 2025

Loyalty programs also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. Starbucks saw the biggest decline in sentiment toward its customer service in 2024 (6.2 percent in 2024. The report explores the forces shaping guest loyalty in 2025.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

MARCH 4, 2025

percentage points less than sales growth from the same two-month period in 2024. This edition ranks the top fraud challenges faced by global food delivery and ride-hailing companies in 2024. Month-over-month sales (+0.1 percent) and transactions (+1.6 percent) also grew. percent, which is about 1.5

Delivery 221

Delivery 2025 2024 Point of Sale 221