Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Many insurers require you to work with their pre-approved forensic investigators, legal counsel and public relations firms.

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Create detailed incident response plans and require training for all relevant employees. Also rising? Cybersecurity threats in the restaurant industry.

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. In 2024, restaurants should make the dining-out experience worth the price tag. And despite warnings of an imminent recession at the end of 2022, the U.S. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think automation will be the biggest trend of 2024.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. FoodTok and friends promote neighborhood discovery.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 31, 2025

1 Squad Goals : OpenTable data revealed a 34 percent increase in parties of more than six on Galentine’s Day (February 13) in 2024, compared to the previous year.2 titled Chili’s and Texas Roadhouse: Full-Service Success in 2024. percent year-over-year during 2024. percent during 2024 and were up 4.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JULY 22, 2024

The temperature is so oppressive that employees immediately crank up all the air conditioning units. According to the National Restaurant Association, operators’ 2024 sales should exceed $1 trillion. percent for the 12 months ending in May 2024 , highlighting the pressing need for energy management solutions.

Equipment 493

Equipment 2024 Point of Sale Food Truck 493

EATER

MARCH 12, 2025

At Trinas Starlite Lounge, the hot dog tower comes with five hot dogs, fries, and sauce | Trinas Starlite Lounge In this economy, the pricey seafood tower has given way to way to the hot dog tower For Trinas Starlite Lounge , the longstanding bar in Somerville, Massachusetts, 2024 was financially pretty rough. And then the election happened.

Social Media 312

Social Media Sports Bar Employee Relations 312

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Front of House Government 221

Black Box Intelligence

APRIL 7, 2025

Their results were greatly helped by the overlap of an extremely bad February of 2024. Additionally, they had a very warm comparable period in February of 2024. Same-store sales growth for the last three months (December 2024 through February 2025) was -0.7% It was only second to family dining.

2025 105

2025 Point of Sale 2024 Fine Dining 105

The Rail

APRIL 30, 2025

restaurant leaders planned to use it for AI-driven guest marketing endeavors in 2024, according to market research from Restaurant365. One Forbes article by a panel highlights the many risks related to AI use, specifically in the realm of digital marketing.

Marketing 130

Marketing Social Media Online Ordering Waste 130

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

JULY 20, 2024

Having the right schedule ensures you aren’t paying employees to stand around when business is slow. By analyzing peak hours and slower times, you can schedule staff more efficiently, making sure that you have enough employees to handle busy periods without overstaffing during quieter times.

2024 221

2024 Cash Management Inventory Waste 221

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 72% of employees want corrective feedback to improve their performance. Programs and resources like their Restaurant & Hospitality Leadership Center and ServSafe cover essential topics like employee management and food safety.

Management 195

Management Management 2024 Leadership 195

7 Shifts

SEPTEMBER 16, 2024

If you prefer to keep the sale private, especially to avoid alarming employees or customers, consider working with a business broker to create a confidential listing. In Q2 of 2024, revenue for restaurants fell by 9%, marking the first decline since Q4 of 2022. Buyers will feel confident knowing your restaurant runs smoothly.

2024 195

2024 Document Point of Sale Cash Management 195

Modern Restaurant Management

MARCH 3, 2023

Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. million by 2030. out of 100.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

7 Shifts

JULY 29, 2024

This post is adapted from our "What Restaurant Employees Want" report, originally published in May 2024. Visit our page to download the full report , which features insights from 1500 active restaurant employees and industry experts. That means a quarter of all restaurant employees need more mentorship from their managers.

Employee Relations 221

Employee Relations Cash Management Loyalty Program Certification 221

Modern Restaurant Management

APRIL 23, 2024

According to Defining and Delimiting the Exemptions for Executive, Administrative, Professional, Outside Sales, and Computer Employees , effective July 1, 2024, the salary threshold will increase to the equivalent of an annual salary of $43,888 and increase to $58,656 on January 1, 2025. million employees, and create an additional $1.2

Government 275

Government 2025 Employee Relations Restaurant Law 275

7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. It’s also more generous to employees on several points.

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

7 Shifts

DECEMBER 6, 2023

per hour, but this number will change again on January 1, 2024. per hour—as long as the employee’s base wage and tips combine to equal at least the full minimum wage. In short, anyone who customarily and regularly receives more than $30 per month in tips is a tipped employee. Tips belong to the employees they’re left for.

Tip Distribution 221

Tip Distribution Restaurant Law Employee Relations 2023 221

Modern Restaurant Management

DECEMBER 19, 2023

We’ve seen how robotics can improve not only the customer experience, but the employee experience. which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. . We provided and integrated Kur-B the Kurabot into all 50+ locations across the U.S.,

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

JUNE 20, 2024

The ban also will not apply to existing causes of action where the cause of action related to a non-compete clause accrued prior to the effective date. Model language for such a notice is included in the final rule (page 566). Model language for such a notice is included in the final rule (page 566).

Restaurant Law 251

Restaurant Law Employee Relations 2024 Operations 251

7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. It’s also more generous to employees on several points.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 6, 2023

per hour, but this number will change again on January 1, 2024. per hour—as long as the employee’s base wage and tips combine to equal at least the full minimum wage. In short, anyone who customarily and regularly receives more than $30 per month in tips is a tipped employee. Tips belong to the employees they’re left for.

Tip Distribution 195

Tip Distribution Restaurant Law Employee Relations 2023 195

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. To view the complete list of Fast Company’s Most Innovative Companies of 2024, visit [link].

2024 98

2024 Innovation Email Marketing Point of Sale 98

EATER

MARCH 21, 2023

McDonald’s employees walk out during a Fight for $15 protest. David McNew/Getty Images The FAST Recovery Act, which sets much-needed workplace standards for fast-food workers, will be in the hands of California voters in 2024 This story was originally published on Civil Eats. Recent state-level legislation, A.B.

Food 246

Food Food Safety Restaurant Law Franchise 246

Black Box Intelligence

MAY 21, 2025

Q1 2024 was the weakest during the year based on sales and traffic growth.Relative comparisons year over year will only get harder to surpass from here. They performed better than the rest of the industry a year ago: in other words, these segments were the only ones with positive growth in April of 2024. Comp Sales -1.5%

2025 52

2025 Fast Casual Point of Sale 2024 52

7 Shifts

JANUARY 5, 2024

Tips belong to the employee, not the employer, and employers can’t take any part of employee tips, with one exception: employers can take a percentage of tips for a valid tip pool. This is the case in New York, where service charges are presumed to belong to employees , including mandatory service charges.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

Lavu

MARCH 7, 2025

effective March 31, 2024) introduced stricter encryption and anti-phishing measures. Related video from YouTube What Is PCI Compliance? took effect on March 31, 2024, new measures like stronger encryption standards and anti-phishing protections were introduced. Access Controls Restricts employee access to sensitive payment data.

POS 78

POS Guest Recovery Document Customer Service 78

7 Shifts

JANUARY 5, 2024

Table of Contents The basics of tip laws in New York What is minimum wage for tipped employees in New York? Tips belong to the employee, not the employer, and employers can’t take any part of employee tips, with one exception: employers can take a percentage of tips for a valid tip pool.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

Black Box Intelligence

APRIL 25, 2025

Despite the acceleration in restaurant sales and traffic during March, restaurant sales and traffic growth was – overall – softer during Q1 2025 than during the last quarter of 2024. during the first quarter of 2025, while Q4 of 2024 posted sales growth of 0.9%. reported for Q4 2024. Same-store sales growth was 0.3%

2025 52

2025 Fast Casual Point of Sale Fine Dining 52

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. billion by 2024. PCRM also helps hospitals with implementation of new plant-based menu items.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. Related: How Much Do POS Systems Cost?

POS 166

POS Bar Point of Sale Front of House 166