Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JULY 9, 2024

Shares of major quick-service restaurant (QSR) brands experienced double-digit drops, consumer confidence declined, and traffic at fast-food restaurants was down by 2.1 percent YOY) and throughout 2024 were primarily due to price increases, which have surged nearly 50 percent in some segments since the pre-pandemic era and were still up 3.0

Point of Sale 474

Point of Sale 2024 Consumer Goods Pricing 474

Modern Restaurant Management

NOVEMBER 26, 2024

If you were to ask people who enjoy the finer things in life about the hallmarks of a luxury hotel, you would likely get responses that include quality, consistency, and service. Fewer choices communicates exclusivity, which drives up customer value. But what if your menu was telling your guests something about luxury?

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. With KDS screens, staff can monitor orders from almost any location on the premises, which can enhance efficiency and help the bar or lounge serve more customers. Seamlessly switching between tasks is designed to enhance service speed and accuracy.

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

FEBRUARY 20, 2025

What if you could remove that friction from your customer experience? Rich Communications Services (RCS) is quickly on its way to first complimenting and eventually replacing established Short Message Service (SMS) and Multimedia Messaging Service (MMS) as the standard messaging protocol.

Marketing 251

Marketing Email Marketing Mobile Ordering Communication 251

Modern Restaurant Management

APRIL 18, 2025

Forget data centers and distant research labs: your local quick service restaurant may soon be the frontline of AI adoption in the real world. Can computer vision in fast food kitchens – where there is a proliferation of reflective surfaces – check meal orders but avoid seeing staff and customers?

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 493

Pricing Loyalty Program Customer Experience Consumer Goods 493

7 Shifts

SEPTEMBER 9, 2024

One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building. Train your managers on how to handle conflicts between employees or between staff and customers effectively, as well.

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2024 Social Media Insurance Leadership 335

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 31, 2024

Additionally, 79 percent of adults agree working in the restaurant industry is valuable for professional development and that they still use those skills like teamwork, prioritization, communication, adaptability, and attention to detail.” ” The restaurant industry is the nation’s training ground.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Morgan Global Technology, Media and Communications Conference last month, according to an AlphaSense transcript.

Leadership 185

Leadership Advertising Reservations 2025 185

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience.

Loyalty Program 453

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Management 195

Management Management 2024 Leadership 195

Perfect Daily Grind

JUNE 15, 2025

Brands are forced to strike a balance between quality, value, and customer service. As third wave and specialty coffee proliferated in the late 2000s, the way that coffee brands communicated with their customers changed significantly. Print and offline marketing remain crucial tools.

Marketing 144

Marketing Email Marketing Social Media SEO 144

ChowNow

JANUARY 27, 2021

Restaurant email marketing is one of the most cost-effective ideas to stay top of mind, engage with your customers, and increase sales. . Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024.

Email Marketing 370

Email Marketing Marketing Online Ordering Front of House 370

7 Shifts

MAY 31, 2024

Email marketing tools Email marketing is one of the best ways to connect with your diners, welcome your new guests, and spread the word about exclusive promotions and discounts as a reward to your loyal customers. Price: Contact them for a custom quote Mailchimp If you're new to email marketing, Mailchimp is your best choice.

2024 221

2024 Marketing Email Marketing SEO 221

Modern Restaurant Management

NOVEMBER 28, 2023

Despite those impending difficulties faced, there are steps that restaurants can take to ensure they are positioned in the best possible way heading into 2024 by following these simple, yet effective, tips. That strong partnership though is not just built through a long-term deal, but by having a strong line of communication.

Supplies 275

Supplies Tip Distribution Food Supply Management 275

Chowly

DECEMBER 9, 2024

Chowly 2024 Recap Growing Together with Independent Restaurant Operators 2024 has been a year of growth, innovation, and connection at Chowly. New Teammates and In-Person Town Halls This year, we expanded our team, welcoming new talent to strengthen our services and better support independent restaurant operators.

2024 59

2024 Operations Workshop Leadership 59

Hospitality Insurance Group

MAY 2, 2025

That agency-side experience gave me valuable insight into client service and agency operations, further strengthening my understanding of the full insurance lifecycle. Each step in my career has helped build a well-rounded foundation in commercial lines insurance, both from an underwriting and customer-focused perspective.

Management 148

Management Management Insurance 2022 148

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Customer Experience 105

7 Shifts

AUGUST 26, 2024

Google remains the top platform to search for local businesses and services. Why restaurants should still use Google Ads in 2024 While organic traffic is important, relying on it alone can take time and might not always give you the results you need right away. That's where Google Ads comes in.

Seasonal Menu 195

Seasonal Menu Website Management Customer Service Online Ordering 195

7 Shifts

SEPTEMBER 3, 2024

What he saw surprised him: low morale, poor communication, and a transient workforce. “If Now, in 2024, gusto! But everything they do is in service of a culture of growth for their team. It influences how we work together, treat our customers, and pay attention to detail. Together, they set out to expand gusto!

Leadership 195

Leadership 2014 2024 Customer Service 195

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Customer Experience 104

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 166

POS Bar Point of Sale Front of House 166

EATER

MARCH 21, 2023

David McNew/Getty Images The FAST Recovery Act, which sets much-needed workplace standards for fast-food workers, will be in the hands of California voters in 2024 This story was originally published on Civil Eats. During COVID, there were a lot of customers who were unhappy about masking and the enforcement fell to workers.”

Food 242

Food Food Safety Restaurant Law Franchise 242

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Sling

APRIL 1, 2024

If your team members perform any type of work offsite or if your business manages two or more locations, field service management software can help keep your operation organized, running smoothly, and on the path to success. Table of contents What is field service management software? Others have a flat monthly fee.

2024 78

2024 Management Management Customer Service 78

The Rail

MARCH 27, 2024

By Emma Carter, Contributor The 2024 National Restaurant Association report shows that sales are up and restaurants are hiring. You can also identify a competitive advantage that would make you the preferred choice, such as your cuisine, ambiance, or customer service. This helps to build customer loyalty and retention.

Email Marketing 130

Email Marketing Point of Sale Seasonal Menu Customer Experience 130

Black Box Intelligence

FEBRUARY 12, 2025

Customization Wins: Guests perceive greater value when they can personalize meals. Value Trends in the Restaurant Industry What the Data Says According to our data, the average QSR brand had 2x more online reviews mentioning value meals in Q3 2024. Brands that communicate value outperform those that rely on low prices.

Pricing 52

Pricing Loyalty Program Consumer Goods Customer Experience 52

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Online Ordering 111

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. Size of U.S. market for online food delivery.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

QSR Automations

OCTOBER 22, 2024

October 22, 2024 — Today, QSR Automations, a global leader in kitchen automation and guest management services, is pleased to announce its strategic partnership with Mellow Mushroom , a standout brand recognized for its atmosphere and coveted stone-baked pizzas.

Operations 40

Operations Customer Experience Point of Sale Innovation 40

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Online Ordering Loyalty Program Customer Service 52

Sling

JANUARY 16, 2024

Employees can request time off on a calendar accessible through the app, and managers can set up customized rules, batch editing, Bluetooth-enabled geofences, and automatic payroll sync to eliminate recording and data entry errors. The terminal can also be linked to desktop software for editing, reporting, and exporting to payroll services.

2024 78

2024 Sourcing Back of House Management 78