Modern Restaurant Management

APRIL 14, 2025

61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. Technology that once felt futuristic is quickly becoming standard. In 2023, 36 percent of kiosk users said they wished more restaurants offered self-service options.

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Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

APRIL 17, 2025

In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've How did it affect Tock and the industry's acceptance of technology as a needed resource? 4 Based on American Express proprietary data from January 2023 to December 2023.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

OCTOBER 9, 2023

While it’s understandable to believe everything is back to normal – according to our QSR monthly trends, August 2023 traffic was down just half a percent compared to 2022 – the landscape has taken a seismic shift. For example, we noted above that in August 2023, YOY traffic was holding steady. percent lower than 2019.

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Pricing 2023 2019 2022 482

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

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Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. Labor : From a labor standpoint, 2023 was a relatively good year for operators. While profit margins were down in 2023, there were lots of signs that the industry is heading in the right direction.

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Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

DECEMBER 31, 2024

To combat revenue challenges, 36 percent of leaders said their top investments would be in enhanced sales and marketing technology, promotions, and loyalty programs, alongside 27 percent who are planning staff investments, including enhanced training, salaries, recruitment, and benefits. and $18.67 Overall retail sales saw a 3.8

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Franchise Franchising 2024 Mobile Ordering 221

Focus POS

JANUARY 16, 2023

For example, allow customers to use technology to order , make payment, send orders directly to the kitchen, and more so you can better position your staff throughout the restaurant. So, what types of technology should you consider implementing? Don’t fret about needing to add more staff to fill every shift.

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2023 Technology Dietary Restrictions Online Ordering 78

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. Here are the ways technology is revolutionizing the culinary world through.

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. In this article, we’ll look at how payments technology has evolved over the last few years and became an important ally for restaurants that want to level up their customer experience and their revenue while handling the busiest days of the year.

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Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 3, 2024

The average cost of a data breach in 2023 was almost $4.5 Restaurant technologies are prime targets for cybercriminals. Your partner will also provide recommendations tailored to align with the rest of your technology environment, as well as your budget limitations and real-world business risks.

Email Marketing 512

Email Marketing Small Business Point of Sale Franchise 512

Lavu

JUNE 30, 2025

Running a successful restaurant today requires more than great food and friendly service—it demands smart technology that drives efficiency. A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business.

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POS Operations Loyalty Program Mobile Ordering 60

Modern Restaurant Management

MARCH 11, 2025

At Ansa, we’re at the forefront of this dramatic shift to contactless payments, providing restaurants with a leading white-labeled digital wallet solution to simplify POS-agnostic contactless payments and meet the next generation of guests where they are. Technology continues to transform restaurant operations.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. The technology simplifies the entire process, from selecting menu items to making payments. This platform could integrate with the restaurant's existing POS system. Order status should be changeable.

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Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

MAY 6, 2021

Eligible establishments have until March 11, 2023, to use the funds on qualified expenses. To help with the application process, the SBA has partnered with technology companies that provide software, hardware, and payment services. Check with your POS system vendor or merchant processor, go directly to the SBA website, or call the SBA.

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Document 2019 Food Truck Point of Sale 493

Modern Restaurant Management

JULY 12, 2023

There’s a plethora of options available to restaurants looking to increase loyalty and decrease operating costs, and technology is a great solution when it can be integrated in a way that reduces major friction points. What role can technology play in helping improve the situation?

Customer Experience 418

Customer Experience Food Order Consumer Goods Online Ordering 418

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. You also want to integrate your marketing and loyalty platform with your restaurant POS system. So, if you’ve skimped on your digital presence, the time to change is now.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

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Fast Casual Front of House Fine Dining Mobile Ordering 390

Goliath Consulting

APRIL 4, 2023

Pizza Today , the leading magazine for pizzeria owners and operators, released its annual State of the Pizzeria Industry Report, which provides pizza professionals with a deep dive report of pizzeria insights, issues, and trends for 2023. As always, technology plays an important role in the pizza industry.

2023 195

2023 Fast Casual Point of Sale Email Marketing 195

Modern Restaurant Management

NOVEMBER 27, 2024

One strategy for reducing costs has been the increased use of technology. Since implementing the technology, operators report seeing numerous benefits, including more efficient teams, more productive staff, and even an increase in sales. Technology is critical for efficiency and workforce management. 'Out-of-the-Box'

2025 221

2025 Loyalty Program 2024 Back of House 221

The Rail

DECEMBER 2, 2024

from 2023 to 2030. This growth is fueled by increasing internet penetration, smartphone proliferation, technological advancements, the COVID pandemic, and the emergence of cloud kitchens. Additionally, consider accessibility features, such as voice commands and compatibility with assistive technologies, to cater to a diverse audience.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. ” – Dean Drako, CEO of Eagle Eye Networks 2023 served up a year of resilience and innovation for restaurants, as they adapted to shifting landscapes and embraced new dining paradigms. RobotLAB uses it by default!

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2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

SEPTEMBER 25, 2023

In the US alone, restaurant sales are forecast to hit $997 billion during 2023, according to the latest National Statistics. POS systems tend to be the most fruitful attack targets for cybercriminals, with 75 percent of restaurant data breaches being traced back to compromised POS systems, according to a 2016 Trustwave Global Security Report.

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Cash Management Point of Sale Training Information 322

7 Shifts

FEBRUARY 8, 2024

Restaurants of today are infused with technology in many new ways, and it’s making a difference. An extension for restaurants using Toast POS, this feature of the popular restaurant management platform is actually for your guests as much as it is for you. Upserve Is there anything Upserve's restaurant management software doesn't do?

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

Restaurants of today are infused with technology in many new ways, and it’s making a difference. An extension for restaurants using Toast POS, this feature of the popular restaurant management platform is actually for your guests as much as it is for you. Upserve Is there anything Upserve's restaurant management software doesn't do?

Management 352

Management Management Operations Mobile Ordering 352

Lavu

NOVEMBER 29, 2024

Integrate with POS Systems : Sync with sales data to refine menu choices and track high-waste items. On top of that, technologies like IoT sensors help monitor storage conditions, further preventing spoilage throughout the supply chain. Forecast Demand : Use sales data to predict future needs and order the right quantities.

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Waste Inventory Food Point of Sale 78

7 Shifts

MAY 15, 2023

These technologies enable a daily pay period, giving workers access to their wages as soon as their shift is over. Gusto ADP Run and Workforce Now Quickbooks Paychex RASI For a full list of payroll and POS software companies that integrate with 7shifts, check out our integrated partners page.

2023 195

2023 Tip Distribution Audits Restaurant Law 195

Focus POS

FEBRUARY 2, 2023

Advanced restaurant technology is helping businesses flourish by informing and supporting better decisions about labor, inventory, pricing and customer loyalty programs, and by streamlining tasks to save time and money. Only a knowledgeable restaurant software provider can offer you that level of POS service. million by 2027.

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POS Loyalty Program Customer Service Technology 78

Restaurant Business

JANUARY 12, 2023

The chain is investing in a new POS system and QR code-based ordering, which it believes will enhance service while also helping staff.

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2023 POS Ordering Technology 261

SpotOn

APRIL 22, 2024

It doesn’t matter whether you run a restaurant, retail store, or any other type of small business—the point-of-sale (POS) serves as the foundation of your operation. But not all POS systems are equal. At SpotOn, we pride ourselves on providing integrated POS solutions that work the way you work. Head to G2 here.

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POS Point of Sale Retail Customer Service 98

Modern Restaurant Management

JUNE 12, 2020

Previously a Dunkin’ restaurant, Patel has converted the Clinton Township location into a Captain D’s and has plans to develop two additional Captain D’s restaurants across the Detroit metro area by 2023. More than 80 franchise locations of The Halal Guys, will use Revel Systems as its preferred POS partner.

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Franchising Franchise Food Safety Kitchen Safety 420

Perfect Daily Grind

JUNE 27, 2025

billion in 2023/24, up from US $1.14 Economist Dambisa Moyo and AI startup CEO Marissa Mayer joined the board effective 25 June, offering expertise in technology, transformation and global affairs to bolster the Back to Starbucks strategy under CEO Brian Niccol. A 2023 pilot saw 100% of participants report feeling heard.

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2025 Workshop Events Point of Sale 98

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. But as cloud technology developed, the basic POS system transformed into a full-fledged restaurant management system. This adds a layer of complexity to POS systems. Read along!

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POS 2023 Loyalty Program Point of Sale 59

Qu

NOVEMBER 25, 2024

At Qu, we believe technology should do more than keep your restaurant running—it should propel your business beyond. This creates significant barriers for guests with disabilities, limiting their ability to interact with the technology and access services. 2023, June 29). Article sources: (1) Hospitality Tech. 2) QSR Magazine.

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Online Ordering Mobile Ordering Front of House Food Order 52

Qu

OCTOBER 17, 2024

And the biggest bottleneck in fulfilling that promise— outdated kitchen technology resulting in sub-optimized kitchen operations. This technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. billion in 2023 1. It’s truly a no-brainer investment!

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Food Order Waste Technology BOH 52

Qu

NOVEMBER 25, 2024

And today, the biggest bottleneck in fulfilling that promise is outdated kitchen technology. Holistic, well-integrated kitchen technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. billion in 2023 1. Here are 5 reasons why you should consider a kitchen upgrade: 1.

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Food Order Waste Technology BOH 52

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. As guest preferences change and new developments in technology come out, keeping up to date can help you in several key ways.

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Hospitality 2023 Loyalty Program Email Marketing 78