Crunchtime

APRIL 9, 2024

In our 2023 Restaurant Operations Report , respondents shared that stores are insufficiently staffed—either understaffed or overstaffed—for 38% of shifts in any given week.

Innovation 145

Innovation 2024 Restaurant Law 2023 145

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? Why acing the employee lifecycle matters The employee lifecycle holds one of the keys to restaurant success for owners and operators.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

MARCH 4, 2024

As traffic slows, how do restaurant operators keep and capture customers? By cracking the code of restaurant app usage, according to Revenue Management Solutions (RMS). The data analytics firm did some decoding by asking 330-plus restaurant consumers what app features were most valuable – and what turned them away.

Dine-in 197

Dine-in Loyalty Program 2024 2023 197

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. Just 20 percent of non-frequent users downloaded at least two restaurant apps.

Loyalty Program 197

Loyalty Program Social Media 2023 Download 197

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

JANUARY 26, 2023

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. In other encouraging news, franchise operators believe that, although most restaurants are not fully staffed, the labor situation has stabilized.

2023 189

2023 Franchise Franchising Employee Relations 189

Modern Restaurant Management

DECEMBER 29, 2023

Full Course’s Founder and CEO Lauren Fernandez and Chief People + Culture Officer Lissa Bowen provide perspectives on the state of the restaurant industry with a particular focus on capital spend, pent-up deal flow, and labor challenges. Many franchisees who signed deals pre-pandemic may have just opened their doors in 2023.

2024 123

2024 2040 2023 2013 123

Modern Restaurant Management

JANUARY 30, 2024

Quick-service restaurants (QSRs) rode the wave of unprecedented consumer behavior shifts and the successes and challenges it brought along. The operative word, however, may be “half.” Nearly 50 percent of survey respondents reported they spent less time dining out at fast casual, full service and breakfast spots.

2024 162

2024 Fast Casual Point of Sale 2023 162

Restaurant Business

MARCH 20, 2024

When they choose where to dine, that’s no different—for operators, offering sustainable packaging products is a way to generate value, and according to Technomic’s 2023 Value and Pricing Consumer Trend Report, 75% of consumers say value is important or extremely important when deciding where to dine.

Sustainability 102

Sustainability Operations Compost Recycling 102

Crunchtime

JANUARY 19, 2024

Take a deep dive into the 2023 Restaurant Operations Report, with a focus on the findings specific to training and development to help drive ops excellence.

Training 128

Training 2024 2023 Operations 128

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. percent year over year. Mobile app sales are up 57.2

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

Modern Restaurant Management

MAY 1, 2024

Restaurant brands need to pay attention to evolving media consumptions in order to better engage with potential customers, according to results of a year-long study conducted by Digital Turbine in collaboration with Qrious Insight. To learn more about the study, Modern Restaurant Management (MRM) magazine quizzed Greg Wester, Sr.

Social Media 167

Social Media Mobile Ordering Advertising Website Management 167

Lavu

SEPTEMBER 29, 2023

The restaurant staffing shortage is a major challenge for restaurant owners today. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This has left restaurants struggling to find and retain staff.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

MARCH 23, 2023

Less than 24 hours before Silicon Valley Bank failed, restaurant analysts at Revenue Management Solution s released our monthly impact report. But in 2023, month-over-month trend lines have evened out. ” “Similar” is good news for operators. At the time, we lauded stability. percent YOY. Dine-in (+29.8

Marketing 173

Marketing 2023 Consumer Goods 2022 173

7 Shifts

JANUARY 9, 2024

The consequences for failing to meet these standards can be stiff: one prominent restaurant owner failed to pay more than $715k in payroll taxes and ended up pleading guilty on two counts, both of which could have landed the restaurateur in jail and came with a five-figure fine. A modern restaurant management system can help with compliance.

Restaurant Law 221

Restaurant Law Cash Management Tip Distribution 2024 221

7 Shifts

FEBRUARY 21, 2023

One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. According to our data , the average turnover rate for restaurant staff in the U.S. People are the heart of the restaurant. They’ll take pride in the shout-out and you can showcase the faces of your restaurant.

Front of House 381

Front of House Social Media Back of House Sports 381

Crunchtime

APRIL 9, 2024

In our 2023 Restaurant Operations Report , respondents shared that stores are insufficiently staffed—either understaffed or overstaffed—for 38% of shifts in any given week.

Innovation 86

Innovation 2024 Restaurant Law 2023 86

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Recent research has proven the industry is still struggling to rebound on staffing, reporting a woeful 500K fewer employees than before the pandemic.

Front of House 211

Front of House Back of House Online Ordering Food Order 211

Perfect Daily Grind

MAY 5, 2023

Mon, 1 May Westrock Coffee publishes 2022 Sustainability Progress Report. The report highlights the company’s key environmental and social sustainability activities from last year, including increasing global purchases of certified and verified responsibly-sourced coffee by 9% – amounting to an increase of over 19.5 million lbs.

2023 140

2023 Airlines Certification Seminar 140

Modern Restaurant Management

SEPTEMBER 13, 2023

Restaurant employees play an integral role in the dining experience, representing the building blocks of delightful guest experiences, ultimately creating loyal patrons who come back for more. However, in today's economic environment, restaurant staffing is being put to the test, posing a bigger challenge today than ever before.

Management 190

Management Management Coaching Front of House 190

7 Shifts

JANUARY 9, 2024

The consequences for failing to meet these standards can be stiff: one prominent restaurant owner failed to pay more than $715k in payroll taxes and ended up pleading guilty on two counts, both of which could have landed the restaurateur in jail and came with a five-figure fine. A modern restaurant management system can help with compliance.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution 2024 195

Perfect Daily Grind

APRIL 21, 2023

Mon, 17 Apr Colombian chain Juan Valdez to open flagship store in Madrid in May 2023. The Epoch Fulcrum is a lever-operated espresso machine, while the Epoch Helix uses a screw thread to build up to nine bars of pressure. La Marzocco opens temporary store at 2023 Design Week Milan. Here are this week’s stories.

Pricing 129

Pricing 2023 Café Workshop 129

Modern Restaurant Management

NOVEMBER 7, 2022

Based on our Q3 survey of over 750 US consumers, 40 percent of guests believe restaurants aren’t a good value, and of the 51 percent saying they’re spending more at restaurants, more than two in three say it’s because of higher prices. How does this inform an operator? Building the Value Equation.

Pricing 203

Pricing Loyalty Program Point of Sale 2023 203

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. Here's how restaurateurs can maximize the benefits of their POS data.

POS 129

POS Operations Loyalty Program Seasonal Menu 129

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. Unfortunately, the traditional marketing tech stack that restaurants have long relied on is outdated, overpriced and ineffective in today’s digital ecosystem.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

7 Shifts

APRIL 29, 2021

Nearly 6 weeks after the American Rescue Plan was signed into law, the Restaurant Revitalization Fund is a reality. billion in grants for restaurants to use to cover everything from payroll to rent. Point of sale report(s), including IRS Form 1099-K. This includes: Restaurants. The fund sets aside $28.6 How do I apply?

Document 370

Document Restaurant Law Brewery Point of Sale 370

7 Shifts

JULY 13, 2023

Restaurant transactions have been moving away from cash and towards electronic forms of payment for years—and that's extending to tips now too. So much so that 84% of restaurant transactions are cashless, according to a recent PYMNTS study. Restaurants turned to tech for a solution, and tip payment software was born.

Cash Management 195

Cash Management Back of House Training Insurance 195

7 Shifts

DECEMBER 6, 2023

Restaurant owners can breathe a sigh of relief that the complex and potentially expensive “fair workweek bill” didn’t pass. But other changes are coming soon that will likely affect every restaurant and restaurant group operating in the state. For 2023, the state minimum wage is $13.65 What counts as a tip?

Tip Distribution 221

Tip Distribution Restaurant Law Employee Relations 2024 221

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. And how can you attract them to your restaurant? How can restaurants best appeal to frequent users?

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

Social Media 197

Social Media Customer Experience Influencer Dine-in 197

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 207

2022 2030 Food Supply Recruiting 207

Modern Restaurant Management

FEBRUARY 27, 2023

Restaurant365’s State of the Industry Customer Survey shows that 60 percent of surveyed customers plan to expand their businesses in 2023 despite expected increased labor and food costs. Different restaurant models achieve a break-even or profitability point at varying times.

Cash Management 189

Cash Management Point of Sale Inventory Email Marketing 189

7 Shifts

DECEMBER 6, 2023

Restaurant owners can breathe a sigh of relief that the complex and potentially expensive “fair workweek bill” didn’t pass. But other changes are coming soon that will likely affect every restaurant and restaurant group operating in the state. For 2023, the state minimum wage is $13.65 What counts as a tip?

Tip Distribution 195

Tip Distribution Restaurant Law Employee Relations 2024 195

Perfect Daily Grind

NOVEMBER 4, 2022

The survey found that that 35% of respondents were expecting to be operating at a loss or face closure by the end of the year, with 96% of businesses also experiencing higher energy costs and 93% facing food price inflation. National Coffee Association to host webinar on new Generational Report. Wed, 2 Nov.

2023 126

2023 Hospitality 2022 Food Supply 126

Crunchtime

SEPTEMBER 28, 2023

It is well understood that food costs are one of the largest operating expenses for multi-unit restaurants. Running on already thin margins, the rising cost of food has placed additional strain on multi-unit operators worldwide, as it has become increasingly expensive for restaurants to produce the same menu items.

Food 78

Food 2023 Pricing Operations 78

SpotOn

APRIL 22, 2024

It doesn’t matter whether you run a restaurant, retail store, or any other type of small business—the point-of-sale (POS) serves as the foundation of your operation. Our restaurant POS, in particular, has received far higher ratings from users compared to other popular POS providers, such as TouchBistro.*

POS 98

POS Point of Sale Retail Customer Service 98

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. As a result, they are looking for ways to better optimize their labor operations while also maximizing business opportunities.

2023 167

2023 Customer Experience Restaurant Law Communication 167