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Smart QSR and fastcasual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve But the platform is where the real winners shook out.
The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. 2025 presents a unique opportunity for the restaurant industry to fully embrace payment technologies that have previously remained on the periphery.
More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.
Some have even developed lucrative new business models that they will continue to apply and scale in 2022. A survey by RTi Research found that of the 30 percent of consumers who used contactless payment for the first time during the pandemic, 70 percent reported they plan to continue using this technology. Staffing Shortages Continue.
In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fastcasual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company.
Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Rely on Technology to Increase Operational Efficiency. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.
In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. Improving the Employee Experience.
This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. 2022 will be the year where the restaurant industry shows the world how flexible and techno-savvy it really is.
Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. A New York polished casual hot spot’s drink “Always Greener” paired gin, Suze, and sorrel (an herbaceous plant) for a bright botanical kick.
"Like so many industries, full-service and fast-casual restaurants are feeling the impact that inflation is having on their business and guest count. These regulations vary by state and restaurant owners should be sure they are aware of their state’s policy before adding service fees to customer tickets.”
Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?
Nowadays, vegan food is becoming normal in restaurants and fast food joints. Bn at an impressive 22 percent CAGR in 2022. Plant-based eating was previously limited to some selected restaurants and casual cafes. percent CAGR between 2022 and 2032, and Plant-Based Milk sales will grow ~ 2x by 2032, says Future Market Insights.
There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. How would you characterize 2022 for restaurants? In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses.
In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.
Advertised as a place for “uninterrupted private meetings between decision-makers and solution providers,” BITAC allows for several in-depth conversations between attendees and suppliers of equipment , furnishings, and technology needed to scale and sustain a restaurant business. Topics: Restaurant Equipment and Technology.
Notably, not enough investment in technology and digital transformation. Simultaneously, economic challenges have placed increased financial scrutiny on brands, compelling them to reevaluate their loyalty technology as a whole with a focus on how to do while ensuring smooth transition for guests.
Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic.
In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences.
." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." San Francisco only saw approximately 2 percent growth.
Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.
The new model will launch in 2022 and enables the company to advance work-life-balance for employees, while enhancing the workability and connectivity of the Restaurant Support Center teams. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.
Nearly all restaurateurs (98 percent) believe AI will solve some of their staffing challenges, particularly around food prep and delivery management (42 percent), voice ordering technology (41 percent), predictive ordering and inventory management (39 percent), and food prep robots (38 percent). percent in 2023.
By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? billion in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 10.3% Have you noticed how food delivery apps are becoming essential in attracting and retaining diners?
The shrunken labor pool inflation, turnover, and technology, all make up the stew that operating a restaurant is in 2023. As CNBC reported earlier this year , the hospitality sector is seeing wage growth, particularly in the fast food and fastcasual segments.
These experiments, largely rooted in technology solutions, will be focused on increasing their efficiency while also deepening their customer relationships. Retailers with strong customer connections ad robust investments in omnichannel models, including technology, will be best positioned. Fast-casual visits overall were down 3.8
Adding to the 20 Noodles & Company locations in the metro Chicago market, the ghost kitchen will help reach a new customer base through its digital channels and give the fast-casual brand a presence in-between local locations. "We're flip'd by IHOP. Grab-and-go salads and wraps, freshly baked goods and more.
With that team, they've built a brand of 11 locations serving fresh, fast, and healthy food to the Atlanta metro area. They have been featured in QSR magazine's “ 40/40 List of America's Hottest Startup FastCasuals" for 2020 and made Atlanta Business Chronicle's “Fastest Growing Companies” in 2022 list. † gusto!
QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. percent more than in 2022. The holidays are restaurants’ version of the Olympics; these final weeks are their last chance to surge forward.
On the ordering side, the brand improved its signage for to-go orders and is also planning to leverage technology with the rollout of a new online ordering system. The first of the three new restaurants is slated to open in Jacksonville in spring of 2022. Chris Dull. and worldwide.
This might include offering competitive compensation packages, enhancing workplace culture, and leveraging technology that allows for more efficient hiring processes. Fast-CasualFast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants.
As always, technology plays an important role in the pizza industry. Independents Remain Strong During the height of COVID-19, the survey found that the top three concept segments include Casual Dining, FastCasual, Build-to-Order and Carryout/Delivery. Online ordering and delivery play an essential role in pizzerias.
From converting to fastcasual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fastcasual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.
The majority of fast-casual and fine dining operators are meeting this challenge head-on by adding new offerings monthly,* driving increased competition with bar-and-grill operators. billion and focused exclusively on providing capital to rapidly growing, capital efficient software and other technology companies.
The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number. With drive-thru equipped buildouts as low as 1,200 sq. Holsom by Yogurtland.
“Both full-service and fast food restaurant customers are skewing a bit more toward higher income levels and college graduates,” says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. Chains affected include McDonald’s (visits down ~2.5
Guests want their food fast, but they also expect it to be flawless. In the fast-paced world of fast-casual dining, success hinges on delivering meals quickly, without compromising quality. Hint: It’s kitchen display systems for fastcasual restaurants!) Accuracy matters just as much.
In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.
Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. emerges, top tech investment for 2024.
Full year reporting on insolvency in July (comparing financial year 2023-24 to 2022-23) indicated a 42% surge in insolvencies on the previous year – up to 1576. This trend is not just in fine dining, but though positioning levels – bars/pubs, clubs, smart casual, fastcasual, cafés, QSR and right down to impulse.
This combination of content, fast-casual dining, and the Garfield character led to a unique experience for visitors. As of January 2022, just one had been sold. Tim Forster is a freelance food, culture and technology writer and editor based in Berlin. By spring, the collection was deleted. But he got to do it.
According to the National Restaurant Association’s recently published State of the Restaurant Industry, the percentage breakdown of operators who plan on investing in back-of-the-house technology in 2022 are as follows: Family dining – 30%. Casual dining – 28%. Fastcasual – 26%. Fine dining – 28%.
The transaction marks the addition of the first fast-casual concept to Yum! “The Habit Burger Grill is a sweet spot within fast-casual because of its delicious California-inspired menu with premium ingredients at a QSR-like value, strong unit economics and tremendous untapped growth potential in the U.S.
The COVID-19 restaurant trends seen now will likely continue well into 2021 and perhaps even 2022. Whatever the reason, likely a combination of these, it is unlikely that this shift will reverse before 2022. The restaurant industry is increasingly turning to technology to help streamline changes and maximize profits.
In this session from FastCasual Global , host Paul Barron chats with Josh Chanin, Energy Efficiency Consultant of California Energy Wise and Jonah Goldman, Co-founder, Director of Strategic Marketing of PLNT Burger , to explore the reasons why emerging and startup brands are the new pioneers on how restaurants will be created.
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