Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Stay Connected. But these short-term savings come with long-term costs.

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Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Fast forward to 2022, and the attitude has changed drastically.

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Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

APRIL 11, 2024

In pursuit of these objectives, restaurants must reimagine dining experiences through enhanced restaurant technology, deepen their commitment to sustainability, and fine-tune their core offerings. Comparatively, 48 percent intend to automate additional on-premise functions (previously 41 percent in 2022).

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2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

JUNE 23, 2022

Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Fast forward to 2022.

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Food Food Safety Front of House Fast Casual 189

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences.

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Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

APRIL 13, 2022

Imagine that your restaurant uses 500 onions a week: with this new technology, once you get down to a certain pre-set amount, an automated order request can be sent out to your supplier to ensure that you receive your next shipment before you run out. Retaining and Attracting Employees.

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POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. . For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024.

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2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

DECEMBER 21, 2023

As it relates to technology, there’s no question more and more tap rooms, bars and restaurants are embracing technology. What we’re seeing, however, is that technology adoption is less about solving “the staffing problem” as much as it is about enhancing the guest experience. That may not be true.

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2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

DECEMBER 1, 2021

Department of Agriculture prove accurate, this is a trend that is likely to continue—according to the forecast for 2022, food-at-home prices are expected to increase between 1.5 These days they are often connected to a brand’s mobile app. We already know that guests love the convenience of contactless technology.

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Loyalty Program Pricing Menu Mobile Ordering 212

Modern Restaurant Management

AUGUST 10, 2022

During the pandemic, restaurants of all kinds embraced new technologies and innovative business models to deliver elevated service, curbside convenience, and a digitized consumer experience. On both fronts, the new technologies that restaurants embraced during the pandemic can help.

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Customer Experience Online Ordering Customer Service Mobile Ordering 188

Modern Restaurant Management

JANUARY 19, 2022

The entire industry was forced to adopt a decade’s worth of delivery and curbside technology in a matter of months just to stay functional as consumers first battled lockdowns and later their own hesitancy to return to dining-in. Consumers too squeezed the industry, particularly in the early days of the pandemic.

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Food Supply Restaurant Law Email Marketing Mobile Ordering 199

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

The Restaurant Times

APRIL 8, 2022

billion in 2022. However, you can also consider a third-party delivery partner to manage food delivery on a per-order basis. Purchase Kitchen Equipment. You need to purchase kitchen equipment , which is a substantial expense for any restaurant. Invest In Technology. Related readings: .

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License Kitchen Safety Employee Relations Mobile Ordering 52

Lavu

SEPTEMBER 6, 2022

At Up ‘n go, we are passionate about using technology to simplify the lives of restaurant owners and to offer the best user experience for diners ,” said Touradj Barman, CEO of Up ‘n go. “So The company’s products include an award-winning mobile point-of-sale, online ordering, payment processing and accounts payable suite.

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Point of Sale Customer Experience POS Mobile Ordering 78

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Restaurants will continue to grapple with labor shortages and supply chain disruptions throughout 2022. Supply chain : Supply chain issues will be a key challenge in 2022.

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2022 Food Supply Mobile Ordering Customer Experience 189

Restaurant Engine

JANUARY 12, 2022

The food truck seems to be a catalyst for experimentation in the restaurant industry in 2021 and 2022. In many instances in the last few years, 50% of restaurant revenue has come from order ahead sales. Not only can food trucks accommodate the order ahead business, but they can also provide food for their customers safely and outside.

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Food Truck Food Mobile Ordering Food Safety 64

Modern Restaurant Management

SEPTEMBER 15, 2021

Despite this, four in 10 Canadians are still tentative about eating in-person and plan to postpone their first in-person dining experience for anywhere between a few months of reopening, to sometime in 2022. 78 percent of Canadians have ordered delivery within six months prior to the survey. Delivering Excellence.

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2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window.

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Franchise Franchising 2020 2021 203

Restaurant365

JANUARY 4, 2022

Many analysts see the rising inflation trend lasting minimally through the first half of the year, with rates not expected to moderate or improve until the second half of 2022. But by using automated tools that include mobile- or tablet-friendly entry systems, you can streamline the process and decrease manual entry errors.

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Inventory Pricing Management Management 148

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. The restaurant industry, once slow to adopt modern technology, has undergone a significant digital transformation in response to the pandemic. There are 6.92

Technology 197

Technology Mobile Ordering Customer Experience Customer Service 197

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. ” Delivering Jobs.

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Franchise Franchising Loyalty Program Kitchen Safety 154

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders.

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2023 Loyalty Program Mobile Ordering Consumer Goods 197

The Food Corridor

MARCH 27, 2023

And more and more often, whether we realize it or not, it’s also where we’re ordering our food. But moving to a delivery- only model has been made possible recently by advances in technology and changes in consumer habits. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.)

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Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

JULY 30, 2021

“This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. The new model will launch in 2022 and enables the company to advance work-life-balance for employees, while enhancing the workability and connectivity of the Restaurant Support Center teams.

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Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

MARCH 1, 2022

In short, consumers are ordering more food, and for larger parties. We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” percent compared to 2019. Compare that to average net price, which was up 7.5

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Loyalty Program Mobile Ordering Download Food Order 183

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Toast Order & Pay. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

AUGUST 25, 2021

We’re excited to open our first restaurants near our headquarters in west Michigan in 2022.” “This year, in addition to our in-restaurant dining, we have leaned into digital ordering, third party delivery and packaging updates to serve our guests with greater convenience.”

Franchise 167

Franchise Franchising Customer Experience Point of Sale 167

The Restaurant Times

AUGUST 30, 2022

As a restaurateur, if you wish to beat the competition, you need to invest in modern business technology to help you differentiate yourself from others. One such new-age technology is the restaurant point of sale (POS) system. With the advancement in technology, the scope for restaurant POS systems has become quite widespread.

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POS 2022 Point of Sale Mobile Ordering 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

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Franchise Franchising Food Fast Casual 188

Modern Restaurant Management

SEPTEMBER 14, 2021

Sandra (Sandy) Reinhardt: Vice President of Information Technology | 30 years. She moved to information technology in 1994 where she was instrumental in putting in the first network and email system for SBCI. She is now responsible for all aspects of technology across the Schostak family of companies and office.

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Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

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Catering 2024 2023 Guest Recovery 100

Restaurant365

JANUARY 4, 2022

Many analysts see the rising inflation trend lasting minimally through the first half of the year, with rates not expected to moderate or improve until the second half of 2022. But by using automated tools that include mobile- or tablet-friendly entry systems, you can streamline the process and decrease manual entry errors.

Inventory 15

Inventory Management Management Food 15

Modern Restaurant Management

SEPTEMBER 24, 2021

Kickstarting Midwest development efforts is a signed agreement in Lee’s Summit, Missouri, slated for a Spring 2022 opening. Looking beyond 2022, the company plans to open 10-15 new locations annually. Chicken Salad Chick Gets Aggressive. Chicken Salad Chick has aggressive franchise expansion plans for the Midwest.

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Franchise Franchising Customer Experience Fast Casual 185

Modern Restaurant Management

DECEMBER 14, 2020

by 2022 through Starbucks first supply chain Virtual Power Purchase Agreement with a solar farm in Virginia. Miami-based Drive Kindness, a new home meal delivery solution, partnered with Olo to enable fully integrated home meal delivery ordering through Olo’s Dispatch platform. ” Drive Kindness.

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Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

MARCH 11, 2020

“Business owners are rapidly selecting SpotOn as their go-to technology partner, and we're excited to continue building SpotOn into a household name within the business community and beyond.” billion and focused exclusively on providing capital to rapidly growing, capital efficient software and other technology companies.

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Bar Cash Management Loyalty Program Point of Sale 154