Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Tackle the Labor Shortage with Hiring Incentives.

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2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

DECEMBER 7, 2021

Bacardi Limited released its third annual Bacardi Cocktail Trends Report , looking ahead at the key trends impacting the business of cocktails in 2022. “As 2022 brings new perspective, people are coming together with a strong desire to ‘Make Moments Matter. . and half in the U.K.

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2022 Point of Sale Sustainability Recycling 197

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Restaurants will continue to grapple with labor shortages and supply chain disruptions throughout 2022. Supply chain : Supply chain issues will be a key challenge in 2022.

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2022 Food Supply Mobile Ordering Customer Experience 189

Modern Restaurant Management

FEBRUARY 25, 2022

To stand out and get more customers means focusing more on marketing. If you’re looking for ways to up your restaurant marketing game, here are the practical steps you should be taking in 2022. Take a look at some examples of the best restaurant websites in 2022 for inspiration. Get the Basics Right. Learn Some Basic SEO.

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2022 Marketing Email Marketing SEO 212

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In this blog, we will discuss the changing face of the restaurant industry as a result of the introduction of food delivery and service robots. Contactless Food Delivery- Robots Taking Over the Streets.

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Delivery Food Customer Service Front of House 230

Modern Restaurant Management

DECEMBER 21, 2021

z International Foodservice identified top trends expected to elevate the foodservice industry in 2022 and beyond. Some of those quick-adapts will continue to shape foodservice as we head into 2022. In order to set themselves apart, operators will need to find ways to connect to their customers on an emotional level.

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2022 2021 Innovation Customer Service 180

7 Shifts

JUNE 1, 2022

With more than 30 speakers and 800 attendees at the 2022 event, the Food Marketing Conference - hosted by Western Michigan University - is the event for restaurateurs hoping to spread the word of their business to the right audiences in the most cost-effective ways. In-Person or Virtual: Both ( In 2022 ). Food Marketing Conference.

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2022 Fast Casual Website Management Workshop 195

Modern Restaurant Management

JANUARY 6, 2022

The restaurant industry has survived nearly two years of the global pandemic, adapting to ensure they provide the best possible experience for new and returning customers. Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt.

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2022 Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The recent turf war between Amazon and Visa in the UK and Australia gives us a glimpse at what might happen in 2022.

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2022 Hospitality Brewery Mobile Ordering 197

Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

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2024 2023 Back of House 2022 202

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

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Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

MARCH 11, 2022

In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience. Similarly, this is an opportunity for QSR brands to not only drive sales but also collect user data by providing compelling experiences as gamers gravitate toward virtual worlds.

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2022 Marketing Fast Casual Mobile Ordering 208

Modern Restaurant Management

MARCH 7, 2022

Since the declines in 2020, we are seeing sales recover from the shutdown caused by the pandemic as consumers demonstrated how they have adapted to the new way of dining (ultimate convenience), like online ordering, curbside pickup or third-party delivery, and returning to in-restaurant dining. Passionate customer bases.

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2022 Point of Sale Franchise Franchising 220

7 Shifts

AUGUST 12, 2021

Is your website optimized, and does it provide a good user experience? Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' Optimization of NAPs.

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Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

JANUARY 28, 2020

Q: Would delivery work for my concept? A: Delivery –of all things– is a hot topic. Consumers demand it and the market has responded by offering several delivery options, from independent delivery companies to national firms. consumers order delivery or takeout once a week. Projected U.S.

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Delivery Consumer Goods Online Ordering Customer Service 213

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve

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Fast Casual Dine-in Casual 2022 197

Modern Restaurant Management

JANUARY 25, 2022

Today, my customers’ orders are short by as much as 10%. And unfortunately, they don’t find out until delivery. One client believed that painting the outside of his restaurant a vibrant new color would draw customers’ eyes and bring more people in. where it may attract new customers to your door.

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2022 Webinar Food Safety Food Order 189

Restaurant365

JANUARY 13, 2022

As we end 2021 and consider the vast increase in takeout, comfort food, and overconsumption of alcohol that took place during the throws of the pandemic, many of us are resolved to doing better in 2022. Below are our 7 guest preference predictions for 2022. Customers will still crave convenience. Mocktails will make a comeback.

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2022 Compost Recycling White Paper 147

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. With the pandemic starting to ease in some parts of the country and lockdowns becoming a thing of the past (hopefully), 2022 brings some cautious optimism to the industry as businesses start to see light at the end of the tunnel. Robot Technology.

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2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

MARCH 28, 2022

The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. billion in five years.

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2022 FOH BOH Recruiting 212

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022.

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2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

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2023 Loyalty Program Mobile Ordering Consumer Goods 197

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. 2022, then, is shaping up as a really interesting year. 2022, then, is shaping up as a really interesting year. Given this backdrop, there are a number of key trends that we are looking at as we move into 2022. The post-COVID world is a Design-led world.

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2022 Design Food Back of House 145

Modern Restaurant Management

DECEMBER 29, 2022

Guest experience is more important than ever as a likely recession increases competition for business. The immediate 2022 labor crunch has been extremely painful for operators. Operators will continue incentivizing in-house delivery and in-app purchases. The worst of the labor problem is beginning to ease.

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2023 Technology Back of House Customer Experience 212

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Technology also allows for seamless delivery operations during colder months.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. Among the key findings in the report: Third-party delivery is up 29.8

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

7 Shifts

JUNE 20, 2022

A ghost kitchen (also known as a delivery-only restaurant, cloud kitchen, or dark kitchen) is a restaurant that is solely focused on cooking to-go meals. One ghost kitchen may contain multiple units where different brands can prepare food for delivery, and in some cases, pickup. What are the benefits of a ghost kitchen model?

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Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

DECEMBER 6, 2022

With inflation continuing to reach near 40-year highs, tipping for takeout and delivery dropped to 14.5 percent in the second quarter of 2022. 42 percent of people receive up to three food deliveries a week, while pre-pandemic habits were closer to 40 percent. consumers surveyed are most frustrated by long delivery times.

Back of House 189

Back of House Customer Experience Point of Sale Consumer Goods 189

Modern Restaurant Management

JANUARY 12, 2023

We’ll see the consolidation of restaurant tech solutions into all-in-one platforms that can leverage approved guest data to build direct relationships, deliver exceptional experiences, and increase repeat visits and orders. How will restaurants further embrace an omnichannel approach to ordering next year?

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2023 Social Media Online Ordering Website Management 197

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. With the continued uncertainty of the current macroeconomic climate, brands must find ways to reduce marketing spend while driving more value from their customer base.

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Loyalty Program Merchandise Mobile Ordering Fast Casual 188

Modern Restaurant Management

FEBRUARY 5, 2024

However, the best available coupon and fastest delivery time tied in second place. Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. Normally, 42 percent of diners expect their pizza to arrive within 30 minutes. Why the buzz?

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2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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Operations Mobile Ordering Customer Experience Online Ordering 179

Restaurant365

JANUARY 13, 2022

As we end 2021 and consider the vast increase in takeout, comfort food, and overconsumption of alcohol that took place during the throes of the pandemic, many of us are resolved to doing better in 2022. Below are our 7 guest preference predictions for 2022. Customers will still crave convenience. Mocktails will make a comeback.

2022 78

2022 Compost Recycling White Paper 78

Modern Restaurant Management

MAY 17, 2023

Create a Strong Online Presence While platforms like Instagram and TikTok can generate buzz for a restaurant, many Gen Z customers are still looking to traditional platforms like Yelp and Google Maps when choosing a restaurant to visit; therefore, marketing strategies should focus on creating a strong online presence for the overall brand.

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Loyalty Program Mobile Ordering Social Media Customer Experience 189