7 Shifts

MARCH 25, 2022

Coming out of 2020, few restaurant types were better prepared for the new normal than quick service and fast casual. They had streamlined menus, more digital presence than their full-service counterparts, and dining rooms weren't an integral part of the fast casual experience. Fast Casual Labor Numbers. Table of Contents.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

DECEMBER 19, 2024

When customers can pay quickly and without friction, it enhances their experience and shortens wait times, leading to improved customer satisfaction—particularly in fast-casual settings where speed is essential. According to Statista , the global online food delivery market size was valued at $151.5

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Improving the Employee Experience. In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. Doing More with Less.

2022 487

2022 Hospitality Online Ordering Customer Experience 487

Modern Restaurant Management

DECEMBER 16, 2021

2022 will be the year where the restaurant industry shows the world how flexible and techno-savvy it really is. It’s therefore reasonable to predict that we will see even more automated technology coming to the forefront and being applied in 2022. This will cause restaurants to innovate their offerings amidst reduced menu sizes.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Restaurant Business

JUNE 20, 2025

at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Same-store sales at the Italian casual-dining chain spiked 6.9% By Joe Guszkowski on Jun. Sign up here.

Delivery 242

Delivery Fast Casual Leadership Point of Sale 242

Modern Restaurant Management

DECEMBER 31, 2024

Building on the company’s 2022 tour, this year’s research included six markets – Tampa, FL; Los Angeles, CA; Austin, TX; Portland, OR; Denver, CO; and New York City, NY – spanning 45 diverse casual dining, polished casual, fine dining, and cocktail bars.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JULY 27, 2022

"Like so many industries, full-service and fast-casual restaurants are feeling the impact that inflation is having on their business and guest count. These regulations vary by state and restaurant owners should be sure they are aware of their state’s policy before adding service fees to customer tickets.”

2022 450

2022 Customer Service Fast Casual Food Safety 450

Modern Restaurant Management

OCTOBER 24, 2022

Restaurants and customers are feeling the effects of inflation, according to the third quarter 2022 data for the Yelp Economic Average (YEA) report, The report reveals that inflation experiences have intensified for consumers in every state in the U.S. percent from 2022,” added Mudan. ”

Fast Casual 455

Fast Casual Food Supply 2022 2021 455

Modern Restaurant Management

MAY 16, 2025

At the same time, Raydiant’s 2022 data shows 70% of employees report better communication when structured tools are in place, highlighting the need for clarity within teams, too. These breakdowns often show up in key service metrics like wait time and service time, especially in fast-casual settings.

Front of House 324

Front of House Communication Back of House Fast Casual 324

Modern Restaurant Management

OCTOBER 20, 2021

So how do operators plan for 2022? Breakfast and casual eateries/coffee shops can be optimistic. Nearly one in five frequented a casual restaurant/coffee shop more in September compared to 13 percent in May. Nearly one in five frequented a casual restaurant/coffee shop more in September compared to 13 percent in May.

2021 539

2021 Dine-in Customer Service Casual 539

Modern Restaurant Management

APRIL 12, 2022

Revenue Management Solutions just released its Q1 2022 consumer sentiment survey, and it appears the industry’s concerns have moved beyond the pandemic. As we enter Q2 2022, it’s a different view. A year ago, the restaurant industry was hopeful as it anticipated the vaccine rollout. Restaurants were keen to have them.

Pricing 474

Pricing 2021 2022 Fast Casual 474

Modern Restaurant Management

FEBRUARY 21, 2022

Bn at an impressive 22 percent CAGR in 2022. Plant-based eating was previously limited to some selected restaurants and casual cafes. percent CAGR between 2022 and 2032, and Plant-Based Milk sales will grow ~ 2x by 2032, says Future Market Insights. What to Expect in 2022. Plant Based Protein accounted for US$ 11.3

Fine Dining 554

Fine Dining Fast Casual Food Supply 2022 554

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. Once that is submitted you are subject to a thorough review.

Certification 221

Certification Fast Casual Government Front of House 221

7 Shifts

JUNE 1, 2022

With more than 30 speakers and 800 attendees at the 2022 event, the Food Marketing Conference - hosted by Western Michigan University - is the event for restaurateurs hoping to spread the word of their business to the right audiences in the most cost-effective ways. In-Person or Virtual: Both ( In 2022 ). Food Marketing Conference.

2022 195

2022 Fast Casual Website Management Workshop 195

Modern Restaurant Management

JULY 21, 2022

In May 2022, the annual rate was 8.6 While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. percent YOY after experiencing a decline in overall performance in Q1 2022 due to the spread of the omicron variant. QSR net sales are up 1.4

2022 447

2022 2005 Consumer Goods Fast Casual 447

Modern Restaurant Management

JANUARY 26, 2023

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. How would you characterize 2022 for restaurants? In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses.

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

OCTOBER 16, 2023

In 2022, there were about 631,000 restaurants in the United States. For casual dining habits at restaurants like Olive Garden: 56 percent said they ate at casual restaurants frequently or occasionally. 29 percent said they rarely ate at casual restaurants. More likely to occasionally eat at casual restaurants.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

FEBRUARY 17, 2023

When Revenue Management Solutions asked respondents about their past behavior, frequent users reported increased usage across all restaurant categories in Q4 2022, particularly quick-service. When using apps, make personalized offers to keep them engaged on your platform instead of moving on.

Loyalty Program 470

Loyalty Program Mobile Ordering Customer Service Online Ordering 470

Restaurant Business

JUNE 27, 2025

In 2022, the opportunity for a second unit came up. News Emerging Brands franchising Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. “I’m more vision, creative, fly-by-the-seat-of-pants. She’s more operationally focused.

Fast Casual 175

Fast Casual Franchise Franchising Leadership 175

Modern Restaurant Management

OCTOBER 12, 2022

Recently, Thanx customer Velvet Taco, the Dallas-based fast-casual restaurant serving globally inspired tacos, has done just that with the launch of their Hidden Backdoor M enu. The fast-food giant brought back the Mexican Pizza in May 2022 as a Limited Time Offer. For the quarter, the number of rewards members increased 10 percent.

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

JANUARY 30, 2024

When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. Nearly 50 percent of survey respondents reported they spent less time dining out at fast casual, full service and breakfast spots. Drive-thru remains down -7.1

2024 405

2024 Fast Casual Point of Sale 2023 405

Restaurant Business

JUNE 11, 2025

Launched in 2022, it is the fastest-growing retail media network in history, according to the company. Founded in 2022 by former Google and Microsoft executive Bashar Kachachi, Symbiosys uses retailers’ data to buy and target digital ads. Last year, ads became a $1 billion annual business for DoorDash, the company revealed Wednesday.

Advertising 228

Advertising Fast Casual Social Media Leadership 228

Restaurant Business

JUNE 17, 2025

What’s more, 72% of consumers said they now see convenience stores as a “real alternative” to quick-service restaurants, up from 56% last year and 45% in 2022, Intouch Insight said. In-store sales at convenience stores hit a record $335.5 billion in 2024 and are expected to top $3 trillion by 2028, the report said.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

APRIL 26, 2023

At a high level, the findings indicated that reported usage across restaurant segments and revenue channels has fallen compared to Q4 2022. On the bright side, sales continue to perform positively compared to last year, primarily driven by price increases throughout 2022. The survey results were supported by performance.

2023 398

2023 Fast Casual 2022 Pricing 398

EATER

DECEMBER 6, 2022

In 2022, by far the most normal-feeling year in, well, years, chefs and restaurateurs have been chasing passions and opening dream projects. One of 2022’s most beautiful restaurants dazzles with transportive Laotian cooking. Ellen Mary Cronin. Eat here now. Thank us later. Brooke Jackson-Glidden. Dina Ávila. Dina Ávila. Dina Ávila.

2022 246

2022 Fine Dining Dine-in Food Truck 246

Modern Restaurant Management

SEPTEMBER 12, 2023

The fast casual restaurant segment has seen tremendous success and growth in recent years. CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. Why should fast casuals work on improving with young families? According to Circana, Inc./CREST®,

Fast Casual 493

Fast Casual Entertainment Casual Employee Relations 493

Modern Restaurant Management

DECEMBER 22, 2022

Chefs are expressing optimism and anticipate a return to “normal,” according to the 2022 James Beard Foundation Fall Industry Survey. Rising food costs are the number one issue of concern for chefs heading into 2023, according to the survey, with 44 percent of respondents ranking it as their top worry.

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

MARCH 3, 2023

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Restaurant Business

JULY 8, 2025

Since the first quarter of 2022, the chains collectively have averaged a 0.19% same-store sales decline. It could have been worse: Fast-casual pizza chain sales declined 5%. Domino’s, Pizza Hut and Papa Johns, the three publicly traded pizza chains, have each struggled with largely stagnant same-store sales for the past three years.

Leadership 227

Leadership Point of Sale Fast Casual Email Marketing 227

Restaurant Business

AUGUST 29, 2023

Here’s a look at the chains that closed the most units in 2022. Boston Market Units closed: 41 (12%) The fast-casual chain known for its rotisserie chicken, which once had 1,200 locations, is down to 300. The typical chain grew by eight locations, and about two-thirds finished the year with more restaurants than they’ve closed.

2022 246

2022 Fast Casual 2023 Small Business 246

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. As the 2022 economy continues to pose challenges to the industry’s recovery, some restauranteurs might consider adding such fees.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. ” Goldberg has plans to add 15 new locations for Bangin’ Buns by the end of 2022. 2022 is already shaping up to add another 50%-plus growth to a rapidly expanding success story. Bad Ass Coffee Continues Growth Plan.

Franchise 471

Franchise Franchising Food Fast Casual 471

Restaurant Business

JUNE 6, 2025

She has been the SVP and controller since 2022, but has on multiple occasions served as interim principal financial officer for the company during periods of CFO transition. The eight-unit fast-casual concept Off The Hook Restaurants is beefing up its executive team as it plans growth in Louisiana. Blaze is now based in Atlanta.

Fast Casual 147

Fast Casual Leadership Franchise Franchising 147

Modern Restaurant Management

DECEMBER 21, 2022

Digital and mobile ordering isn’t going anywhere, but with the world’s full return-to-normalcy in 2022, we can expect to see consumer behaviors continue to the ease of online ordering with in-store pick-up and visitation. . "Balancing expectations for hybrid experiences are here to stay. and the U.K.,

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 20, 2023

– Andrew Glantz, GiftAMeal Founder/CEO 2022 marked a pivotal period of societal adaptation to touchless interactions, accelerated by the challenges posed by the pandemic. There is currently a 10-percent rise in growth of new bars and restaurants compared to 2022. However, in 2023, things took a different turn.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

JANUARY 12, 2023

A recent Toast survey found that one in three restaurants had a difficult time hiring in 2022, so restaurants need to bring their “A game” to show all employees appreciation for the fantastic effort they gave between Thanksgiving and New Year’s Day. Do show gratitude in a personal way. Make them feel special.

Transportation 498

Transportation Loyalty Program Fast Casual Fine Dining 498

Modern Restaurant Management

FEBRUARY 28, 2024

A well-designed QSR that emphasizes workflow optimization and smart customer flow is poised to stay ahead in a market that surpassed $382 million in 2022, up from the previous year's total of $322.05 Casual Dining In today's casual dining sector, the focus is on blending operational efficiency with a welcoming atmosphere.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294