Modern Restaurant Management

NOVEMBER 24, 2021

To help operators move forward, let’s take a look at some of the challenges the industry has experienced in 2021 and how they can come out on top in 2022 and beyond. Restaurateurs are struggling to find staff to support the increase in demand on their business as Americans are returning to restaurant dining rooms.

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Modern Restaurant Management

OCTOBER 7, 2021

As a precaution, dining areas were closed and at one point, even eating al fresco was prohibited in certain areas. A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Dining room procedures. Dining Room Procedures.

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Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. An Unpopular Year. For full-service restaurants now, it’s about government restrictions.

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Modern Restaurant Management

MAY 3, 2021

Eight out of 10 consumers said they expect to continue their current dining habits beyond coronavirus , so the time is ripe to reevaluate the processes and tools QSRs use that prohibit adaptability. The entire restaurant industry has been hit particularly hard as consumers have drastically reduced their spending on dining out in every format.

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Technology Mobile Ordering Kitchen Safety Food Safety 493

Modern Restaurant Management

DECEMBER 29, 2020

. “Pre-COVID-19 the business was mainly dine-in. Leveraging technology, Chayon managed to pivot the business model. After deciding to pass on the dine-in, it just made sense to invest in the other currently available options and especially delivery. Chayon feels the investment he made in his business has been worth it.

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Technology Website Management Food Order Customer Service 493

Modern Restaurant Management

MAY 20, 2021

The closure and restriction of dine-in operations has had a devastating impact on the industry. As dining turned to off premise, remaining staff were focused on packaging and expediting to-go and delivery orders. Does this mean restaurant operators are going to start replacing new employees with technology? Roles shifted too.

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Technology Front of House Back of House Healthcare 474

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

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Modern Restaurant Management

DECEMBER 22, 2020

It's estimated that 100,000 restaurants have already closed because of the pandemic and there’s no doubt that we will continue to feel the effects of 2020 well into 2021. Personalized Dining is the Future. However, not all hope is lost. New Channels Will Continue to Emerge.

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Modern Restaurant Management

SEPTEMBER 15, 2021

This edition of MRM Research Roundup features Canadian dining trends, American eating patterns, best and worst cities for burgers and pumpkin spice to the rescue. Dining Trends in Canada. Hiring Crisis Facts. That's because a whopping 85 percent of restaurant owners now report it’s very difficult to find the right help.

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Modern Restaurant Management

JANUARY 5, 2022

Indoor dining closures, staff shortages and the supply chain are ongoing issues, especially as the Delta and Omicron variants continue to spread. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 Restaurants Must Prepare For Continued Disruptions.

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Technology Online Ordering Front of House Back of House 418

Social Hospitality: Restaurants

FEBRUARY 25, 2021

Technological advancements and changes to the industry brought on by COVID-19 flipped the focus of restaurant marketing on its head. In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. There is a variety of restaurant technologies out there to help.

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Modern Restaurant Management

MAY 5, 2021

The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 14, 2021

Across the country, prices for food are reaching all-time highs as inflation picks up and COVID-19 restrictions loosen, driving more consumers to resume dining, shopping and traveling. percent in July 2021, its largest monthly increase since February 1981, according to data from the U.S. Food costs have climbed 0.8

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Modern Restaurant Management

SEPTEMBER 30, 2021

However, technology plays a critical role in this equation — consumer expectations for convenience and ordering options have grown, and brands that view technology as integral to the consumer offering are succeeding. Concepts to Invest in. Are there markets for the concept to grow into that have the right consumer targets?

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EATER

NOVEMBER 15, 2024

The e-commerce entrepreneur Marc Lore, who ran e-commerce at Walmart from 2016 to 2021 , founded Wonder in 2018. A Wonder in New York City. The company also announced $250 million in new investments “‘to further its mission and growth,” and that’s on top of the $700 million in capital it announced in March. Who’s behind Wonder?

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Modern Restaurant Management

JUNE 1, 2021

Now, orders are still being placed via phone, but calls have been swapped out for texts, mobile apps or online, cash registers have been upgraded to more robust technology systems, and contactless payment options are all the rage. The New Norm: Text to Order. Maximize Throughput with Tablet POS. Brand Your Own Website for the Win.

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Modern Restaurant Management

DECEMBER 17, 2020

Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. The newest innovations we observe are restaurants investing in ghost kitchens to service larger geographic areas and building out outdoor dining tents which increasingly resemble indoor dining.

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Goliath Consulting

OCTOBER 19, 2020

Here are our best guesses for the business trends of 2021. Part of its upsurge comes from off-premise dining becoming widely adopted due to the pandemic, but there’s been an overall uptick in digital sales that’s helped drive-thrus gain significant traction. 2020 has been quite a learning experience. of total sales (4).

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2021 Point of Sale Food Safety Kitchen Safety 339

Goliath Consulting

DECEMBER 6, 2020

Now that 2021 is only weeks away, we are making predictions on what the new year will bring. Here are our top 5 food and restaurant trend predictions for 2021 and beyond. Consumer behavior has also shifted, many preferring contactless options and off-premise dining than dining in.

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7 Shifts

FEBRUARY 18, 2021

In 2021, we are looking ahead with an eye towards growth, and evolution. We sat down with 7shifts' very own Preston Junger to chat about opportunities for restaurants and how restaurant technology is evolving for the inaugural episode of our interview podcast. For restaurants, 2020 was a year full of challenges.

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Technology Back of House Consumer Goods Online Ordering 370

Modern Restaurant Management

MARCH 25, 2021

There’s always going to be some degree of resistance when it comes to adopting new technology, but the last 12 months have created a significant shift in the ways consumers expect to pay and restaurants have had to respond. As a result, any significant resistance to adopting contactless payment methods has subsided. Ellen Linardi.

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Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

FEBRUARY 1, 2022

Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022. Help (Still) Wanted Throughout the Restaurant Industry.

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Modern Restaurant Management

DECEMBER 8, 2021

Operations, told analysts in April 2021 that more than 90 percent of their business was generated from their drive-thrus. According to data from the NPD Group, fast-food chains dominated the restaurant market for 12 months ending in March 2021, gaining 7.1 Restaurants have turned to technology to fill the gap.

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Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. 43 percent plan to add an outdoor on-site dining space. "What

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. With data showing indoor dining rapidly decreasing as customers navigate new COVID variants, restaurants need the capability to quickly adapt and implement new solutions.

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POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Demand for Dining Out Isn’t Going Anywhere. But arguably no issue has proven to be as constant and bedeviling as the labor shortage.

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Front of House Back of House Online Ordering Food Order 528

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. A survey by RTi Research found that of the 30 percent of consumers who used contactless payment for the first time during the pandemic, 70 percent reported they plan to continue using this technology.

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Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

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7 Shifts

OCTOBER 28, 2021

Not surprising, as it has been reported on consistently, recruiting employees is the top concern for restaurants in fall of 2021, after Coronavirus shook up our economies and our definitions of success. Let's break down the various steps where restaurant technology can dramatically improve would-be employees' experience. Surprising?

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Modern Restaurant Management

NOVEMBER 19, 2020

Investing in technology can be a key driver of success during these challenging times. Unfortunately, many restaurant owners do not give the same attention to online customers compared to dine-in customers. COVID Will Challenge 2021, But Restaurants Can Be Smart. 2021 will be a year full of many changes.

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Social Media Online Ordering Coupons Advertising 539

Modern Restaurant Management

JANUARY 17, 2023

workers quit their jobs in 2021 is still in full swing, particularly in restaurants. With the restaurant industry getting pummeled by record inflation and 53 percent of Americans saying they have cut back on dining out, finding room in the budget for raises or higher starting pay is a tough pill for any operator to swallow.

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Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Rely on Technology to Increase Operational Efficiency. In August, the restaurant industry lost more than 40,000 jobs.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic.

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Modern Restaurant Management

DECEMBER 22, 2020

to keep customers in the know as to their location’s dining modifications, designated a Sanitation Team Member at every location to ensure safety and sanitation measures were being met, and for those dining with us, we completed a sanitation checklist to provide insight into the efforts we take to keep our communities safe.

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Modern Restaurant Management

JULY 13, 2021

According to Tech Jury , the data analytics market is expected to reach $103 billion by 2021. Why should you invest in tech tools that enable you to deliver a more personalized dining experience? Technology Enables Unique Customer Experiences. Further, 97.2 But what if you aren’t the fast-food giants of the world?

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Loyalty Program Fast Casual Customer Experience Customer Service 531

Modern Restaurant Management

OCTOBER 26, 2021

Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience. million new downloads. million new downloads.

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Mobile Ordering Download Customer Experience Fast Casual 546