2019 Guest Recovery Reservations 
Modern Restaurant Management
APRIL 29, 2025
“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” The report explores the forces shaping guest loyalty in 2025.
Modern Restaurant Management
SEPTEMBER 30, 2020
The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery.
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Modern Restaurant Management
DECEMBER 28, 2023
Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Diners prefer walk-ins to reservations : Diners were more spontaneous and made more plans to meet up and walk into restaurants. Nearly three-quarters (71 percent) of all reservations were made on mobile.
Modern Restaurant Management
MAY 5, 2021
Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. Sales velocity is now -4 percent vs April 10, 2021.
Modern Restaurant Management
MAY 1, 2020
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Focus on Recovery.
Modern Restaurant Management
SEPTEMBER 9, 2020
While the PSL is a seasonal beverage reserved for the autumn months, Starbucks has offered it earlier and earlier every year. The Saturday and Sunday following the PSL’s launch, foot traffic was a mere 7.7percent and 6.2percent below 2019 levels of the equivalent Saturday and Sunday in 2020.
Modern Restaurant Management
JULY 1, 2020
During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Contactless payment options: 78 percent.
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