Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. percent from 2018 to 2019, sales for the whole weekend only increased about four percent. First, at 2.1

2019 105

2019 Compost Mobile Ordering Point of Sale 105

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Modern Restaurant Management

OCTOBER 15, 2020

Even restaurants traditionally associated with their unique dine-in experiences, such as Benihana and Fogo de Chão, now have branded delivery programs. As delivery becomes a larger part of the sales mix, brands should think about the factors that contribute to a successful delivery program. Do We Own Our Customer Data?

Delivery 221

Delivery Social Media Loyalty Program Customer Service 221

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in.

2021 175

2021 Loyalty Program Retail Online Ordering 175

Lavu

DECEMBER 16, 2019

Restaurants have become tech-savvy by providing an app for their customer base. While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. o gauge your ideas on known similar competitor programs.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. In 2019, diners spent $81.30 While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. on average during Sunday's game.

Specials 195

Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Britt Mills, Senior Director of Customer Experience at Mobiquity. Barry McGowan, CEO Fogo de Chão.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 127

Technology Operations Loyalty Program Point of Sale 127

Modern Restaurant Management

JUNE 24, 2020

According to research done in July 2019 by the Pew Research Center, 26 percent of adults spend the entire day online and 43 percent are online several times during the day. Furthermore, about 60 percent of customers order food online at least once a week and 31 percent order online at least twice.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

JANUARY 28, 2024

“Dear Customer”) and threats regarding your financial accounts (i.e. Bluetooth skimmers, RAM scrapers and malware programs are three common methods that thieves use to take advantage of businesses on a regular basis, but crooks are coming up with new methods constantly. Contact affected customers.

Loyalty Program 98

Loyalty Program Small Business Insurance 2024 98

iTab POS

FEBRUARY 5, 2019

Uniquely branding your restaurant is a way to attract and keep customers. Giving it character will attract your target customers, and make it known for the vibe it has. Write a mission statement and make it a personal journey so that your customers experience you in the time they spend there. Loyalty Programs.

2019 45

2019 Loyalty Program Social Media Merchandise 45

Black Box Intelligence

NOVEMBER 16, 2021

How to Increase Restaurant Sales and Traffic Using Customer Incentives. Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. Strong customer incentive strategies make your restaurant stand out to potential customers and keep them coming back. compared to 2019.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Goliath Consulting

DECEMBER 12, 2020

Cameras can also be programmed with new algorithms that can monitor whether people are wearing masks and complying with public health guidance, with facial recognition now being developed so that it can even accurately identify faces even through the masks or face coverings (3, 4). Touchless Service. Did they clean the surfaces?

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

The Restaurant Times

JUNE 29, 2020

According to data, cloud kitchen revenues in the UAE and Saudi Arabia jumped 160 percent in 2019 and is currently worth more than $65 million. More customers are now pivoting towards online food delivery platforms because of both convenience and necessity. will help your brand in reaching out to potential customers.

Loyalty Program 98

Loyalty Program Email Marketing Marketing Mobile Ordering 98

Lavu

MAY 27, 2020

In November 2019, Saleem S. Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. Then Came MenuDrive . Yes, that’s right. No commission fees for your business!

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Bingage

APRIL 14, 2021

Still only POS is not enough, if you want long-term growth, you need to have a complete AI-based CRM solution for restaurant (better if integrated with your POS) which helps you with customer retention, customer engagement & boost business ROI. Chefs :- To keep track of inventory, etc. It’ll reach 55 million units by 2026.

POS 97

POS Loyalty Program Online Ordering Point of Sale 97

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Physical service is still valued. Visits at P.M.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. in 2019), including streaming and retail, amounting to over $200/month. trillion subscription market , as financial services company UBS predicts the market will be by 2025. subscriptions (up from 4.2 per month, P.F.

Loyalty Program 71

Loyalty Program Social Media Customer Service 2022 71

The Restaurant Times

NOVEMBER 15, 2021

Finding a balance between getting new customers and maintaining existing ones is crucial to success. Introducing a better POS system, staff training programs, or even completely rethinking their services are examples of strategies to achieve this balance. 4 Ways To Diversify Your Restaurant Services To Increase Sales.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. .

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

MAY 8, 2020

Faced with the stark reality of closed dining areas, people working from home, and home-cooked meals, COVID-19 will force a radical rethinking of Quick Service Restaurant (QSR) marketing. Mobile advance ordering will become normative, as well as alerting local customers to restaurant openings and any deals.

Marketing 153

Marketing Franchise Franchising Social Media 153

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. This data covers U.S. to its menu.

Hospitality 156

Hospitality Food Consumer Goods Point of Sale 156

Modern Restaurant Management

AUGUST 14, 2020

“Since launching the franchise initiative in October 2019, we have been energized by the interest and excitement from experienced multi-unit operators who want to get involved with the brand,” said Bill Phelps, CEO of Dave’s Hot Chicken. Nobody delivers the service inside or outside of their four walls like Fazoli’s.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. Additionally, Yelp found that interest in food delivery remains at 189% of 2019 levels , even as people once again return to dining rooms. What Is a Third-Party Delivery Service? In the U.K. Benefits of Third-Party Food Delivery.

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Full-Service Restaurants Hit Hardest by the Crisis. Quick service and fast casual were the best performing segments based on sales growth during March.

2020 175

2020 Fast Casual Point of Sale Online Ordering 175

Squirrel Systems

FEBRUARY 24, 2021

The 5 trends we have focused on below cover pertinent changes in dining service, payment and ordering options, and customer preferences that operators ought to keep an eye out for while running their restaurants in 2021. In 2019, off-premise sales represented nearly 60% of restaurant sales through all platforms 6.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Kounta

NOVEMBER 10, 2019

Data from The Australian Bureau of Statistics shows profit margins across the food services sector at 5% and falling, with only slightly more than half of businesses still open after four years. Australians have come to expect a very high-quality product, and value coffee taste and quality ahead of customer service and speed of delivery.

Loyalty Program 63

Loyalty Program Café Customer Service Customer Experience 63

Next Restaurants

FEBRUARY 5, 2020

Eating out at restaurants has gained increasing popularity in the past few years – 45% of diners were going out to eat multiple times a week in 2019! The menu matters, technology is a game-changer, and diners want you to know they are loyal customers, but first, they must find you. Reward Loyalty and Referrals.

Loyalty Program 79

Loyalty Program Social Media Food Truck Coupons 79

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 186

2020 Website Management Online Ordering Point of Sale 186

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). Third-party reviews that note exceptional service at their restaurant (21 percent). ” Building Loyalty. Hotels with multiple properties in a variety of cities may have the biggest opportunity to build loyalty with guests.

Travel 98

Travel Food Hotels Loyalty Program 98

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchise 128

Franchise Franchising Loyalty Program Kitchen Safety 128

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Indoor Media

JUNE 28, 2021

As recently as 2019, there were 276 million registered motor vehicles in the US. As long as you, as someone who works at or runs an auto body shop, can attract customers, business should be good. If you’re talented, thorough, and efficient in your work (and your customer service is solid), people will keep coming back.

Advertising 78

Advertising Loyalty Program 2007 Customer Service 78

The Restaurant Times

DECEMBER 20, 2021

However, another survey conducted by IWSR in 2019 states that some of the current alcoholics in the US are seeking low sugar and low-to-no alcohol drinks, which indicates a shift in demand towards relatively healthier beverages. Food Service License. You need to get a food service license if you plan to serve food at the bar.

Bar 52

Bar License Loyalty Program Kitchen Safety 52