Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. The 2019 Spark conference, presented by HotSchedules and Fourth, brought restaurant industry leaders together to address challenges facing operators today. Foster a Strong Culture to Connect with Employees. After all, happy employees drive happy guests.

2019 103

2019 Hospitality Employee Relations Leadership 103

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 171

2021 Fast Casual Mobile Ordering Social Media 171

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.

2022 216

2022 Mobile Ordering Guest Recovery Point of Sale 216

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. The younger generations don’t just want great food, they expect memorable experiences.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 179

2021 Loyalty Program Retail Online Ordering 179

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. And that’s a “necessary evil” for accessing each one’s loyal customers. Realistically, for some, abandoning the delivery segment would be tantamount to shutting down completely.

Delivery 190

Delivery Customer Service Point of Sale Customer Experience 190

Hot Schedules

DECEMBER 7, 2021

While diners and other service consumers may be willing to shell out more for an experience, the nature of retail purchases mean consumers know of price hikes before even selecting an item. Reducing Employee Turnover. Yet, the costs of doing nothing to address employee turnover are catastrophic. User Switch. kKnowledge.

Retail 78

Retail Employee Relations Hotels 2022 78

Black Box Intelligence

SEPTEMBER 16, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. Yet, customer habits don’t always translate to customer approval or glowing reviews.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Modern Restaurant Management

APRIL 23, 2021

The program will allow eligible restaurants and other food establishments to access the RRF application or data they need to fill out the application through their point-of-sale (POS) service providers. Providing educational resources dedicated to answering questions small businesses have related to the RRF.

Point of Sale 129

Point of Sale Webinar Small Business Customer Service 129

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. .

Franchise 204

Franchise Franchising Fast Casual Point of Sale 204

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” But customers have always liked it because it requires a lot less work for the diner—though enormous effort to make it work seamlessly from the restaurant point of view.

2021 190

2021 Kitchen Safety Food Safety Consumer Goods 190

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Hot Schedules

NOVEMBER 20, 2020

Through many years of exciting growth we have continued the mission of creating solutions that address the industry’s most complex challenges around inventory, task management, analytics and HR & payroll services. We are dedicated to empowering our customers to win with talent, operate effortlessly, and deliver on their brand promise.

Retail 78

Retail Customer Service Hospitality Hotels 78

Xtra Chef

SEPTEMBER 25, 2019

The session was presented by Rob Carpenter, Founder & CEO of Valyant AI , a company that (according to their Twitter profile ) is building enterprise-grade conversational AI for the restaurant, retail and service-based industries. The more invoices our customers scan, the easier it is for our software to automate this process.

Technology 65

Technology 2019 Employee Relations Mobile Ordering 65

Open for Business

MARCH 23, 2023

In 2020, the pandemic reduced demand in the food service sector by more than 30%. Demand in 2023 is still below 2019 levels, according to a report from Fortune Business Insights, so you’ll want to do everything you can to grow your restaurant’s fan base. They can be done by full-time employees, part-time staff, or freelancers.

2023 78

2023 Marketing Social Media Email Marketing 78

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Furthermore, roughly two-thirds of consumers who opt for curbside pickup now say they will likely continue to utilize this service even after restrictions are lifted. Rise of Ghost Kitchens.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Bingage

DECEMBER 2, 2019

The rapid change in nature…it can be anything in the form of technology, customer preferences, marketing trends or anything. 2019, is about to end! Related Read – 13 Simple yet Creative New year Restaurant Promotion Ideas. There are 7 million employees in the restaurant industry. Source ) 2. Source ) 3.

Social Media 96

Social Media Online Ordering Employee Relations Sourcing 96

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. "ezCater's platform provides effortless online ordering and exceptional customer service."

Franchise 166

Franchise Franchising Catering Online Ordering 166

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Part of the problem was that her work experience was all in Mexico. Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services.

Back of House 145

Back of House Employee Relations Delivery Mobile Ordering 145

Modern Restaurant Management

JANUARY 15, 2020

. “As Thanksgiving was celebrated so late in the month, it fell into December for 2019 according to the calendar we use for reporting.” This was the best 2-year growth rate in all of 2019 and the fifth consecutive quarter in which the industry has been able to post positive growth under this longer-term view.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

DECEMBER 17, 2020

“Consumers are showing an increased appetite for skipping big meal prep to order in or experiment with meal kits.” 22 percent of customers are looking to buy restaurant merchandise. percentage points compared to the same month in 2019. Service-related mentions became more positive by 6.0

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Black Box Intelligence

SEPTEMBER 21, 2021

For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Broadly, the restaurant industry is divided into two umbrella categories based on the type of service provided. Limited-service restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Future Food

JULY 2, 2019

Customer and Industry Trends - Staying Relevant and Thriving. Customer and industry trends identified in the 2019 Eating Out in Australia report , highlight a disconnect between the perspective of both customers and operators. However, what customers complain about is usually something else.

Customer Service 68

Customer Service Employee Relations Hospitality Fine Dining 68

Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. This credit covers temporary, seasonal, part-time and full time employees.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

Touch Bistro

AUGUST 11, 2021

These states and provinces demonstrate that there are some strategies you can employ to cope with rising minimum wage without firing your staff or compromising customer service. hour for businesses with 4 or more employees. hour for businesses with 25 or fewer employees and $14.00 Arkansas: $11.00/hour California: $13.00/hour

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

Black Box Intelligence

SEPTEMBER 15, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. For one: food.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Lavu

FEBRUARY 12, 2020

Any food service operator, including small- to medium-sized restaurants, need to measure some key performance indicators (KPIs). Also, designing the presentation of ice cream to be Instagram-worthy is still a “thing” in 2019 and appears to be one of those persistent trends that shouldn’t be ignored. . Average Ticket Size .

Point of Sale 78

Point of Sale Employee Relations Customer Service Loyalty Program 78

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. This data covers U.S. to its menu.

Hospitality 184

Hospitality Food Consumer Goods Point of Sale 184

Modern Restaurant Management

AUGUST 14, 2020

“Since launching the franchise initiative in October 2019, we have been energized by the interest and excitement from experienced multi-unit operators who want to get involved with the brand,” said Bill Phelps, CEO of Dave’s Hot Chicken. Nobody delivers the service inside or outside of their four walls like Fazoli’s.

Franchise 190

Franchise Franchising Kitchen Safety Food Safety 190

Modern Restaurant Management

FEBRUARY 27, 2020

When asked about ways in which restaurants could incorporate more technology, consumers primarily mention frictionless, convenience- and service-enhancing items, rather than people-eliminating items. Consumers are embracing the industry more as they continue to shift their spending away from physical items and towards experiences.

2020 192

2020 Influencer Point of Sale Food Safety 192

EATER

JANUARY 15, 2021

I love that place so much,” he says, adding that he made more there than any other prior service industry postings. But he soon found that the responsibility to get people to wear masks fell on the employees. “No No hate on Wisconsin — I love it — but in my experience, Wisconsinites don’t want to wear masks,” he says.

Sports 120

Sports Social Media Employee Relations Seasonal Menu 120

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. ” Naf Naf Expands in Dallas Area. . ” Fogo de Chão Inks New Deals. . Army Officer.

Franchise 204

Franchise Franchising 2020 2021 204

Modern Restaurant Management

DECEMBER 12, 2019

Interested candidates should have business experience, along with $125,000 in liquid assets and a minimum net worth of $350,000. Salata is on track to have 25 new franchise contracts secured by the end of 2019. In 2020, 65. Existing markets poised for growth include Dallas, Houston, Chicago and Los Angeles. A rebrand (June).

Franchise 110

Franchise Franchising Loyalty Program Book 110

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive?

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52