Modern Restaurant Management

MARCH 1, 2022

Hourly restaurant workers have left the industry at alarming rates, but they have not necessarily left the workforce. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 9, 2025

Intelligently automated scheduling tools align employees’ self-reported preferences and skills with business needs, local labor laws and other compliance requirements. Streamlining Compliance Training and Enforcement A well-trained workforce promotes a safer restaurant experience for all.

Restaurant Law 283

Restaurant Law Employee Relations Food Safety Training 283

Modern Restaurant Management

APRIL 4, 2023

The solution: workforce management (WFM) platforms that enable intelligent automation through the power of artificial intelligence (AI) to help increase workforce efficiency and productivity while optimizing labor processes and costs. The latest WFM technologies utilize artificial intelligence to solve these problems.

2023 419

2023 Customer Experience Restaurant Law Communication 419

Modern Restaurant Management

JULY 23, 2024

To make compliance as simple, streamlined, and intuitive as possible, restaurants should make the most of advancements in artificial intelligence (AI), which is quickly becoming an industry standard. AI is also helping restaurants to manage an increasingly multigenerational workforce.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Rely on Tech Tools Digital solutions, like Artificial Intelligence (AI), are game changers when it comes to food safety.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Restaurant Business

JUNE 11, 2025

Get today’s need-to-know restaurant industry intelligence. News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. View All Articles by This Author Want breaking news at your fingertips?

Advertising 219

Advertising Fast Casual Social Media Leadership 219

Modern Restaurant Management

JULY 6, 2021

At the same time, workforce software simplifies everyday tasks for employees, like checking their schedule, swapping or adding extra shifts, requesting time off, or logging time. The easiest and quickest way to incorporate a flexible schedule is to use a workforce management software.

Restaurant Law 450

Restaurant Law Small Business Mobile Ordering Recruiting 450

Modern Restaurant Management

MARCH 30, 2021

An answer lies in the world of workforce optimization. With artificial intelligence forecasting capabilities, the system provides actionable data insights on aligning tipping structures with demand swings to ensure quality service without overspending on labor. Flexible Scheduling and Automated Wage Adjustments.

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

APRIL 15, 2020

Not only will this save you the heavy-lifting, but it will also lead to a more efficient and happier workforce. More and more apps are getting developed every day that are powered by artificial intelligence. Employee and Supplier Onboarding. With VR becoming a reality, HR leaders are benefiting most from this tech innovation.

Technology 551

Technology Food Supply Kitchen Safety Waste 551

Modern Restaurant Management

OCTOBER 11, 2023

The Future of Payments in Restaurants Advances in artificial intelligence (AI), data capture, robotics and the metaverse will likely change the restaurant space even further in the coming years. They will mean restaurants can offer customers a more personalised experience and unprecedented convenience.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

SEPTEMBER 28, 2023

AI in Order Taking Artificial intelligence is now taking orders at restaurants, proving more efficient than humans. Unlike other items on this list, the digital kitchen boards don’t serve to reduce labor costs and replace the human workforce.

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

NOVEMBER 6, 2019

The industry workforce will likely exceed 17 million by 2030. Artificial intelligence with knowledge of cooking techniques, food chemistry, recipes, and alcohol could produce unexpected new culinary and beverage experiences. The Restaurant Workforce is Changing. trillion by 2030. during the next decade. between 2018 and 2030. "The

2030 385

2030 Dietary Restrictions Recruiting 2018 385

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Restaurant Business

JUNE 6, 2025

Get today’s need-to-know restaurant industry intelligence. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Sign up to receive texts from Restaurant Business on news and insights that matter to your brand.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

FEBRUARY 15, 2022

Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

DECEMBER 9, 2021

According to Black Box Intelligence , flexible scheduling is among the top 5 things restaurant workers look for in a new job.). Check your workforce management or scheduling software to see how demand and current staffing stack up and adjust your shifts accordingly. Replace Just-in-Time Scheduling with Predictive Scheduling.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

Modern Restaurant Management

OCTOBER 13, 2023

By gifting intelligently and considering employees' unique needs, companies can not only end the year on a positive note but also set the stage for a happier, more loyal workforce in the New Year.

Loyalty Program 440

Loyalty Program Workshop Events Certification 440

Modern Restaurant Management

JULY 13, 2020

" The restaurant industry has been one of the hardest hit by COVID-19, with sales dropping 40 percent during the month of May, according to Black Box Intelligence. Dining establishments will need to be able to scale up or scale down their workforces quickly and efficiently. The restaurant industry is no exception.

Food Safety 539

Food Safety Consumer Goods Hiring Customer Service 539

Goliath Consulting

FEBRUARY 29, 2024

These intelligent systems streamline food preparation, optimize cooking processes, and even facilitate communication among kitchen staff. Using Integrated AI-driven technology solutions for workforce management can adeptly navigate staffing shortages by leveraging insights from various platforms. is redefining kitchen operations.

2024 368

2024 Technology Kitchen Safety Website Management 368

Black Box Intelligence

JUNE 4, 2025

By combining decades of restaurant expertise, AI, guest experience management, and the best workforce and financial benchmarks, brands can make better choices backed by real data. Tools like Black Boxs Competitor Intelligence, help you take control of guest sentiment brand comparisons to know exactly where to focus to stand out.

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Restaurant Business

JUNE 5, 2025

Get today’s need-to-know restaurant industry intelligence. News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. View All Articles by This Author Want breaking news at your fingertips?

Fast Casual 147

Fast Casual Leadership 2025 Loyalty Program 147

Restaurant Business

JUNE 6, 2025

Get today’s need-to-know restaurant industry intelligence. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. leadership News executive change Want breaking news at your fingertips? Newsletter The latest from Restaurant Business, sent straight to your inbox.

Fast Casual 147

Fast Casual Leadership Franchise Franchising 147

Modern Restaurant Management

JANUARY 25, 2024

According to Black Box Intelligence and Snagajob’s post-pandemic research on the restaurant industry, poor hourly pay and a lack of long-term career growth opportunities are two of the primary factors driving turnover among industry workers. A flexible workforce education program can start workers on that path.

Education 275

Education Franchising Franchise Certification 275

Restaurant Business

JUNE 5, 2025

Get today’s need-to-know restaurant industry intelligence. News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. View All Articles by This Author Want breaking news at your fingertips? Newsletter The latest from Restaurant Business, sent straight to your inbox.

Leadership 162

Leadership 2025 Fast Casual Franchise 162

Modern Restaurant Management

APRIL 28, 2020

Hard Lesson #4: Not Building an Augmented Workforce Strategy. We can expect COVID-19 to spur huge changes in Robotic Process Automation (RPA) and intelligent automation. Objectively speaking, augmented workforces are smarter–they learn fast, focus on value adding activities and are overwhelmingly customer-centric.

Customer Service 364

Customer Service Employee Relations Customer Experience Operations 364

7 Shifts

APRIL 23, 2021

There are just some things—like emotional intelligence— that just can't be taught. Intelligence (not just “smarts” but rather an insatiable curiosity to learn for the sake of learning). By weighing emotional intelligence over skillset, your chance of making the right hire is much, much greater. Use the STAR Method.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Advances in robotics and artificial intelligence (AI) is already shaping the way restaurants do business.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Black Box Intelligence

MARCH 7, 2025

Some of their key workforce initiatives include: Flexible scheduling to help employees maintain a work-life balance. As a result, they build a workforce that is both committed and engaged. So, it’s no surprise that brands must adapt to attract and keep top talent. Kura Sushi has recognized these shifts.

Recruiting 83

Recruiting Social Media Hiring Training 83

Modern Restaurant Management

MARCH 3, 2023

A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and food and menu trends to forecast sales and market trends for the year ahead. million by the end of 2023.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

AUGUST 17, 2020

Financial Trend Insights from Black Box Financial Intelligence™ (based on data from the week ending August 2). Guest Trend Insights from Black Box Guest Intelligence™ Restaurant Staff Key to Retaining Guests by Maintaining a Clean & Safe Environment. Coronavirus and the Restaurant Industry: August Insights.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JANUARY 31, 2025

percent of the average food budget, and the highest percentage of restaurant jobs, making up 15 percent of the state’s workforce. It also has 26 Michelin-starred establishments, with 11 percent of its workforce employed in the restaurant industry. California ranks fourth with a score of 75.01. Nearly two-thirds (64.21

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 16, 2023

Job growth is another indicator of a healthy industry, with 500,000 new jobs expected and the overall workforce surpassing pre-pandemic employment levels as well. The Association predicts foodservice will reach $997B in sales this year, a vast increase compared to 2019’s $863B in sales.

Operations 275

Operations Online Ordering Social Media Technology 275

Hot Schedules

DECEMBER 5, 2022

The post Restaurant labor shortages addressed with Fourth’s intelligent workforce management technology appeared first on Fourth.

Technology 78

Technology Management Management 78

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Black Box Intelligence

APRIL 7, 2025

Black Box Intelligence sees a more concerning trend: A softening in sales and traffic that mirrors a drop in consumer confidence. February 2025 Restaurant Industry Trends In Detail Every Month Black Box Intelligence releases the latest data in our Out of the Box to give a Big Picture view of the industry.

2025 105

2025 Point of Sale 2024 Fine Dining 105

Modern Restaurant Management

JANUARY 2, 2024

The problem is not a lack of qualified workers, but a lack of desire to return to a hospitality workforce still on the mend. The hospitality industry suffers the most from labor shortages. Mobile payments and contactless transactions are expected to remain at the forefront, reflecting the sustained demand for swift and secure payment methods.

2024 493

2024 Fast Casual Food Safety Insurance 493