Modern Restaurant Management

MARCH 31, 2021

The pandemic has left restaurateurs around the world scrambling for ways to diversify their product offerings and continue to attract business. In a time when uncertainty abounds and cost-effectiveness is essential, businesses that can still offer their clients a safe, comfortable place to retreat will be that much closer to survival.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

7 Shifts

OCTOBER 22, 2024

You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location. Collaborate with nearby businesses for events or promotions, and ask them to include a link to your website on their site. Use it to share updates, special events, or new menu items.

Book 195

Book Marketing Email Marketing Social Media 195

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds. Were becoming more business-savvy and financially literate.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. Changing consumer behaviors and therefore customer attraction strategies impact kitchen requirements, and businesses must be able to adapt and react.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

JUNE 11, 2020

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements. Perhaps you can maximize outdoor seating that makes people feel more comfortable and safe.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

AUGUST 10, 2021

Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. If patrons are dining in, they can simply include a table number when they place their order so that the food can be brought to where they are seated.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Culinary Cues

JANUARY 3, 2023

I have long embraced this philosophy when it comes to restaurants, but it also can apply to any business. Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I asked her what made her food so special?

Hospitality 467

Hospitality Customer Experience Customer Service Small Business 467

ChowNow

JANUARY 23, 2025

For example, dont host a parking lot cookout if your parking lot is relatively small or you share the spaces with other businessesalthough it never hurts to ask if they would like to participate in the event and promote their store. If partnering with other businesses, be sure they also share the content you make for the event.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Can they read about weekly specials or see photos of your most popular dishes? Google Rankings and Google My Business. Customer communications – Email and Text.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Any small, independent restaurant that survived the previous 365 days should be awarded a Michelin star solely for perseverance.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

The Rail

JANUARY 15, 2025

Small inefficiencies can often add to larger operational issues, so identifying these pain points is crucial. Look for underutilized corners, walls, or other spaces that could serve additional purposes, such as hosting extra storage, decorative elements, or seating options. Pull-out drawers under counters can store small items.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

Culinary Cues

APRIL 1, 2024

We all have our particular missions that do not include small talk. Pushing through the swinging kitchen doors I am engulfed by the smells, sounds, and oh such intense heat from a busy operation. As an evening sous chef for the operation, I expected to be insanely busy trying to juggle all these different events.

Back of House 424

Back of House Kitchen Safety Hotels Front of House 424

7 Shifts

JULY 10, 2020

Here’s how to plan your restaurant’s grand opening (or re- opening) to get back to business with a bang. Stay tuned for a few special tips from Melissa Bensky, one of Toronto’s most prolific foodgrammers with her account, @tastethesix. We are looking very busy in the first two weeks but tables are available in August.

Events 351

Events Social Media Kitchen Safety Seating 351

Restaurant Business

JUNE 27, 2025

But learning how to make his wife a great bagel ended up creating a business, Jeff’s Bagel Run, which now has 15 locations and is franchising. The pandemic was in full swing, and we got really busy, like 300-400 DMs whenever we dropped a menu,” he said. The couple began to build a slow and steady business. We’d sell out.

Fast Casual 179

Fast Casual Franchising Franchise Leadership 179

Modern Restaurant Management

APRIL 27, 2022

To keep up with the rush, you may want to add extra seating outside or split apart tables when possible. To ensure that takeout feels just as special as the alternative, allow customers to place orders in advance, so they don’t have to worry about waiting too long to pick up the day of. Choose a Minimal Menu for the Day.

Management 531

Management Management Customer Experience Reservations 531

Lavu

MAY 30, 2025

Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. This step and research component is the foundation behind your business, and should be taken seriously! Visit them to learn more about what drives their business. Do they serve just coffee or small foods as well? Do they have indoor seating or are they takeout-only? Create a Menu.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

AUGUST 19, 2020

A number of restaurant and retail store owners in the city of Pasadena have quietly established the nation’s first dense “face-pay” network, top video.These small business owners have embraced an advanced facial recognition technology that lets their customers make secure, hands-free purchases using only their faces.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. The Different Types of Restaurant Apps (With Examples) Each of these restaurant apps serves a very specific purpose that will make operating your business significantly easier. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MARCH 27, 2025

The special-occasion spot? Choosing the right menu pricing method is crucial for setting prices that align with your business goals and customer expectations. Theres no one-size-fits-all approach, but there are a few tried-and-true strategies that can help you land on prices that feel right for both your business and your guests.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

JUNE 27, 2022

If a QR code is already on the table when your guests are seated, you don’t have to worry about getting fresh menus to them right away. Fast casual eateries that have seat-yourself service are perfect candidates for the QR code menu. So how do you set up your code? Try an Online Form Builder.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. Even small inconsistencieslike listing St.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Harbor Touch

MARCH 18, 2025

From smarter hiring to prepping for busy seasons, were sharing strategies that work across small bistros and bustling chains alike. Our goal is simple: give you tools to streamline operations, cut costs, and grow your business without burning out. Small perks go far too. Plan extra stock for busy seasons too.

Management 148

Management Management Seasonal Menu Cash Management 148

Culinary Cues

SEPTEMBER 30, 2024

These are your friends and neighbors; they are cornerstone businesses that support local little league teams, charities, and causes that unite the people around you. They are the businesses that provide gainful employment for all age groups, and in some cases – those jobs for youngsters entering the workforce for the first time.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. We mostly associate these with petrol stations and pop-by stores on a busy high street. A real old-school vending machine.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

JANUARY 16, 2020

Healthy Business Meetings and Conferences : There is a trend on not only including healthful menu options, but to balance this with physical movement. Soothing music, comfortable seating, teas, infused waters, screens with calming images are just some examples of how to add a destressing break during a meeting. Mental wellness.

Events 558

Events Catering 2020 Outdoor 558

Modern Restaurant Management

SEPTEMBER 29, 2020

Some cities are making the transition easier for their restaurants by closing downtown streets on certain weekends and inviting restaurants to place tables and seating areas outside. When choosing where to put your patio or garden, it is important to make sure it is visibly pleasing from every seat, with a great atmosphere and amazing views.

Outdoor 474

Outdoor Customer Experience Dine-in Seating 474

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. If your restaurant isnt optimized for the digital age, youre giving business away to competitors who are. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district.

2025 195

2025 Marketing Email Marketing Operations 195

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Optimize seating arrangements: Arrange tables in a way that maximizes the use of available space without compromising customer comfort. Incentivize quick dining: Offer time-limited promotions or specials during off-peak hours that encourage customers to eat quickly.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

JANUARY 7, 2021

In fact, 65 percent of small businesses use email to communicate with their clients. This is not some special type of email marketing. This makes them more likely to trust your business and expect positive interaction with your staff. Balcony dining, outdoor patio, indoor seating, rooftop bars or lounges.

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

7 Shifts

NOVEMBER 1, 2022

Your marketing plan is the cornerstone of your restaurant's success and business plan. Their business grows by word of mouth—one of the best marketing tools in the book. A great marketing plan starts with a deep knowledge of what makes your business your business and not anyone else's. Your mission statement should be.

Seating 221

Seating Email Marketing Marketing SEO 221

Restaurant Business

JUNE 11, 2025

They specialize in breakfast staples, homestyle favorites and homey atmospheres—Perkins largely in the Midwest and East Coast and Huddle House in the South. It brought in an outside consultant, and it focused on dinner, where Perkins sees an opportunity to do more business. But they have receded over the years. Sign up here.

Fast Casual 191

Fast Casual Front of House Back of House Leadership 191

Modern Restaurant Management

NOVEMBER 15, 2022

When considering prices, it is important to know where the competition is priced, what they are offering and how busy they are. If a restaurant is underpricing the market and is busy relative to its peers, it may have room to increase pricing without damaging its customer base.

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

7 Shifts

AUGUST 18, 2021

Small gestures like these will make your service go from good to great. Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. List all daily specials and offers. Are your customers dining in honor of a special occasion? Offer add-ons.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

MARCH 10, 2020

Michael Dorf, Founder and CEO of City Winery , sent a note, saying in part: “As a business which is all about NOT social distancing, we have implemented every measure and precaution possible to create an environment for our guests that is as safe as possible. ” At The Cake Girl in Tampa , it is business as usual.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

DECEMBER 14, 2022

During a busy rush, coordinating these varied tasks can become overwhelming. Robots can come in and be a much-needed assistant to servers, efficiently carrying hot and heavy dishes to and from tables so servers have to walk less and greeting and seating guests as they enter the restaurant so servers don’t have to disrupt their flow.

Front of House 450

Front of House Customer Service Customer Experience Entertainment 450

Modern Restaurant Management

DECEMBER 1, 2021

In the case of Henry, he’s entered the restaurant and encountered a small stand with a QR code and a sheet of instructions. Besides, you can add more technology to your business without having to change too much. Consider the different types of controllers based on your business goals. Contactless Technology.

Technology 508

Technology Front of House Back of House Point of Sale 508