ChowNow

MAY 2, 2025

Its a marketing channel you control, giving you a clear, reliable way to share important news, announce special offers, and create excitement around whats happening at your restaurant. Weekly can work tooespecially if you have frequent special offers, rotating menu items, or upcoming events you want to promote.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Thats why 44% of restaurants are investing in restaurant technology tools to improve their business analyticsbecause customer data works. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

MARCH 31, 2021

The pandemic has left restaurateurs around the world scrambling for ways to diversify their product offerings and continue to attract business. In a time when uncertainty abounds and cost-effectiveness is essential, businesses that can still offer their clients a safe, comfortable place to retreat will be that much closer to survival.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

MAY 20, 2020

This is especially true in terms of how we do business, as the pandemic is already having a negative impact on restaurants in particular across the board. First, create a page dedicated to your unique response to COVID-19 as a business. But thankfully, all hope is not lost. The Power of Mobile-First Design.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

Modern Restaurant Management

JANUARY 21, 2020

We get it, you’re busy. Just getting your restaurant’s business page started on social media? Facebook also allows you to add multiple locations if your business has expanded. Check out how Slim Chickens has listed all locations on their Facebook Business Page. What’s your brand?

Social Media 613

Social Media Marketing 2020 2019 613

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 531

Management Management Customer Experience Reservations 531

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. This is a very important part of the restaurant business – hospitality.

Travel 542

Travel Back of House Customer Service Small Business 542

ChowNow

FEBRUARY 7, 2025

But without a clear budget, your restaurant risks losing customers to competitors who consistently promote their business. In this guide, youll learn how to create a budget that works for your business without overspending or second-guessing every decision. Increase sales by promoting high-margin menu items and special offers.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Are you committed to affordable, high-quality meals for busy families?

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MARCH 25, 2022

To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu. While the adoption of QR codes ramped up gradually, they became ubiquitous during the pandemic as people relied on their phones to do business. Book Reservations, Join Waiting List.

Social Media 539

Social Media Mobile Ordering Email Marketing Kitchen Safety 539

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. When people are hungry, they turn to Google.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 He added that there is “a lot of opportunity” for DoorDash to keep growing its B2B business. By Joe Guszkowski on Jun.

Leadership 191

Leadership Advertising Reservations 2025 191

ChowNow

JUNE 6, 2025

That’s a significant amount of lost business tied to something you can improve on your own, but the problem is that most operators have no idea where to begin fixing the issue. Drive Direct Orders and Reservations A strong online presence encourages potential customers to take action. Here are the four most essential areas to focus on.

Social Media 195

Social Media Online Ordering Email Marketing Website Management 195

Modern Restaurant Management

JUNE 29, 2020

Published reports are all in agreement that COVID-19 is having a substantial and important impact on hospitality businesses across the county. This impact is particularly being felt in the restaurant business that already faced many challenges to exist in an otherwise friendly world. Importantly, each business will not thrive.

Social Media 452

Social Media Front of House Small Business Food Safety 452

Modern Restaurant Management

DECEMBER 1, 2021

In the case of Henry, he’s entered the restaurant and encountered a small stand with a QR code and a sheet of instructions. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant. He conducts a quick Google search and makes a reservation with a few easy clicks from Google.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Can they read about weekly specials or see photos of your most popular dishes? Google Rankings and Google My Business. Can customers find you? Can they view your menu online?

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

ChowNow

JANUARY 23, 2025

Meaning, that a small percentage of inputs or efforts often account for the majority of results or effects. The Pareto Principle, also called the 80/20 Rule, can be seen in all types of contexts: Business: 80% of profits often come from 20% of customers or products. All you have to do is keep them happy. And when you do?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MAY 13, 2020

As the crisis continues, restaurants need to evolve their business operations to keep running and make long-term plans to keep cash coming in. Don't wait to look where you can cut costs any longer- look in every single pocket you can to start expanding an emergency fund so you can double or triple the reserve you have. Protect it.

Kitchen Safety 419

Kitchen Safety Small Business Email Marketing Consumer Goods 419

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JUNE 10, 2020

In the restaurant business, this also means a dip in sales, but restaurateurs are mostly undaunted. However, as most businesses have begun some form of reopening, we are seeing less zeal by people to return indoors. A time to recover from back-to-back holiday parties and festive gatherings. Vuu at night. Get Creative.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

APRIL 13, 2021

Luckily that’s easier today with mobile advertising and restaurant owners should consider embracing this modern technology to market their business effectively. Remember, you are trying to entice visitors in the vicinity to come into your business so the offer should be fairly compelling and make it convenient for them to do so.

Advertising 491

Advertising Mobile Ordering Website Management Customer Service 491

Culinary Cues

APRIL 15, 2020

Whether it is the environment, the postal service, senior citizens, global partnerships, healthcare, or restaurants – there is a tendency to set aside or forget just how important these businesses, global responsibilities, and people truly are to our existence. Restaurants are more than places where we can fill our stomachs – so much more.

Travel 464

Travel Small Business Point of Sale Back of House 464

7 Shifts

JULY 10, 2020

Here’s how to plan your restaurant’s grand opening (or re- opening) to get back to business with a bang. Stay tuned for a few special tips from Melissa Bensky, one of Toronto’s most prolific foodgrammers with her account, @tastethesix. We are looking very busy in the first two weeks but tables are available in August.

Events 351

Events Social Media Kitchen Safety Seating 351

The Rail

FEBRUARY 7, 2025

As a restaurant owner, you can capitalize on these trends by showcasing seasonal menu items, behind-the-scenes kitchen prep , chef interviews, clips of special events, and customer testimonials to provide an authentic glimpse into the restaurant operations that fosters trust. Special events make for good video content as well.

Serving 130

Serving Marketing Loyalty Program Social Media 130

ChowNow

MARCH 28, 2025

These botsoften built into your website or online ordering platformcan handle tasks like: Taking reservations Answering FAQs (Are you open on Mondays?) This kind of insight helps you make smarter decisionssuch as tweaking a recipe, retraining staff on a specific shift, or doubling down on a popular special.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

SEPTEMBER 14, 2022

But smaller businesses can implement AI to make small changes that impact their business. AI in the restaurant industry can assist restaurateurs and chains in providing a platter of features (pun intended) to help them streamline their businesses. What are AI and ML? Let’s Start With the Why.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

FEBRUARY 10, 2022

” A follower who spots your posts and wants to learn more would visit your profile, tap the link in your bio, Link in bio pages are the industry standard for businesses large and small. Promotions are a great way to generate organic excitement for your business. Click the link in our bio to make a reservation today!”

Social Media 474

Social Media Online Ordering Seasonal Menu Email Marketing 474

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Enterprise features that have previously been cost-prohibitive to small, independent restaurants are now available at an affordable cost.

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

Culinary Cues

JUNE 29, 2024

One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation. Create a spontaneous special event through this extra effort.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. In any case, The Blue Gentian was a busy place. Bofinger – what’s your secret ingredient?

White Paper 412

White Paper Hospitality Fine Dining Reference 412

Culinary Cues

APRIL 1, 2024

We all have our particular missions that do not include small talk. Pushing through the swinging kitchen doors I am engulfed by the smells, sounds, and oh such intense heat from a busy operation. As an evening sous chef for the operation, I expected to be insanely busy trying to juggle all these different events.

Back of House 424

Back of House Kitchen Safety Hotels Front of House 424

SpotOn

NOVEMBER 21, 2024

Your offerings can range from seasonal starters and holiday drinks to multiple courses and specials. Some people stay home for the holidays, while others look for special experiences. When you have a reservation and waitlist platform , you can manage your unique experiences, reservations, and your waitlist all from just one place.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Modern Restaurant Management

JUNE 11, 2020

Now that states are beginning to loosen their lockdown restrictions and reopen small businesses like restaurants, it’s fair to wonder how drastically the dine-in experience will have to change to accommodate the new safety requirements. Consider enforcing a more strict reservation or time limit rule.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Culinary Cues

MAY 16, 2022

But then, on occasion, there are those nights when you and your teammates are in a special place, a place that is hard to describe unless you have been there – you are in the zone. The usual acknowledgements took place, a few fist bumps, and high-fives, but for the most part it was “strictly business”.

Café 441

Café Front of House Point of Sale Back of House 441

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones. So how do you set up your code?

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

The Rail

JANUARY 15, 2025

Small inefficiencies can often add to larger operational issues, so identifying these pain points is crucial. For instance, a blank wall might be perfect for vertical shelving or wall-mounted furniture, while a corner could accommodate a small table or decorative feature that enhances the ambiance. Install slim racks for narrow spaces.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130