Restaurant Clicks

JANUARY 24, 2020

With so many online reservation systems available on the market, it can be hard to select the platform that makes the most sense for your business. Restaurant reservation apps make it easy for customers to book tables, and they help staff keep track of reservations. . Best Restaurant Reservation Systems . POS integration.

Reservations 78

Reservations Email Marketing Social Media Book 78

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby.

Back of House 318

Back of House Kitchen Safety Hotels Front of House 318

Modern Restaurant Management

APRIL 25, 2024

Sidewalk cafes, rooftop terraces, and courtyards are all excellent options for expanding seating. The use of outdoor space often means more seating opportunities for businesses. These offers should be prominently featured on the restaurant's reservation page, enticing guests to secure their spots.

Outdoor 88

Outdoor Seasonal Menu Seating Reservations 88

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. Investing in comprehensive training programs is key to meeting these skill requirements.

Loyalty Program 194

Loyalty Program Customer Service Customer Experience 2024 194

Culinary Cues

SEPTEMBER 29, 2022

PLAN BETTER – TRAIN HARDER. Now, this is just the beginning of the list, we haven’t even reached any part of. the product experience, but you begin to see what it takes. Harvest America Ventures, LLC. Restaurant Consulting. www.harvestamericacues.com BLOG. Over 800 articles about the business and people of food). CAFÉ Talks Podcast.

Website Management 374

Website Management Reservations Seating Take-out 374

Culinary Cues

MARCH 26, 2022

Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

7 Shifts

FEBRUARY 15, 2024

Reservation and table management software If your establishment takes reservations and sits parties at tables (like a cocktail lounge or club), then software is a great way to maximize customer load and revenue. The interface matters, and it should be intuitive enough for everyone to use without weeks of training time.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

Reservation and table management software If your establishment takes reservations and sits parties at tables (like a cocktail lounge or club), then software is a great way to maximize customer load and revenue. The interface matters, and it should be intuitive enough for everyone to use without weeks of training time.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

JULY 18, 2023

There’s no worse experience for a guest than to stand awkwardly at the host stand waiting for someone to take their name, check their reservation and seat them. The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated.

Customer Service 167

Customer Service Seating Consumer Goods Customer Experience 167

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. These tech-powered tools can make everyone’s job a little bit easier.

Technology 147

Technology Front of House Back of House Online Ordering 147

Open for Business

MAY 9, 2024

Perfect your outdoor seating Whether it's a sidewalk cafe, rooftop terrace, or garden patio, outdoor dining is a major draw for guests when the weather warms up. Expand your al fresco seating and create a welcoming and comfortable outdoor space with stylish furniture, shade umbrellas, and ambient lighting.

Seasonal Menu 78

Seasonal Menu Social Media Outdoor Email Marketing 78

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Customer Service 184

Customer Service Reservations Specials Training 184

Culinary Cues

MAY 19, 2022

Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. As 8:30 came around the second seating was starting to clear out and the late- date night – deuces were beginning to arrive. PLAN BETTER – TRAIN HARDER.

Seating 374

Seating Dine-in Seasonal Menu Leadership 374

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. Texting is a valid format for team training. Simply put: training employees through text message. Why texting? Another way to do it?

Social Media 450

Social Media Hiring Website Management Hospitality 450

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. But today, the customer experience begins long before guests are seated.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

FEBRUARY 2, 2024

For instance, knowing a regular customer's favorite dish or seating preference can transform a routine meal into a customized experience. Online reservation and efficient order management systems, powered by a reliable network, also contribute significantly to customer satisfaction.

Operations 187

Operations Front of House Customer Service Customer Experience 187

Culinary Cues

JANUARY 23, 2023

Mostly methodical once an understanding of the playing field is in hand, it is always inspiring when a coach/leader throws in a curve ball, a trick play, or an unexpected new menu item or style of service – something that makes the competition scratch their heads, and fans jump out of their seats.

Coaching 374

Coaching Sports Point of Sale Take-out 374

Culinary Cues

APRIL 1, 2020

Some try and paint a brighter picture by projecting that as soon as the quarantine is lifted – people will return in droves to their previous lifestyle and fill those empty restaurant seats. PLAN BETTER – TRAIN HARDER. We must recognize that this scenario is not that likely. Setting the Table, by: Danny Meyer. Now is the time!

Waste 498

Waste Cash Management Entertainment Take-out 498

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 211

Management Management Customer Experience Reservations 211

Culinary Cues

MAY 15, 2021

When the economy was weak then restaurants were in the driver’s seat – more applicants than jobs available led to a competent workforce that was underpaid and overworked. Without cash reserves the pandemic cause thousands of restaurant casualties. PLAN BETTER – TRAIN HARDER. The “new” strategy must be to plan more effectively.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Culinary Cues

SEPTEMBER 15, 2022

When a destination welcomes more people than there are restaurant seats then even the mediocre seem to thrive but check back in a year or two and you will probably find a new owner, a new concept, and a different shot at success. Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS. PLAN BETTER – TRAIN HARDER.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. This makes training a breeze and can help you reduce turnover. Hardware.

Technology 201

Technology Front of House Back of House Point of Sale 201

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.” PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

Restaurant Law 444

Restaurant Law Communication Café Take-out 444

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 188

Customer Service Customer Experience Online Ordering Hospitality 188

Mad Mobile

MAY 22, 2024

You can also substitute seats for tables to get your average seat turnover rate. For example, CAKE POS combined with reservation data can even help you see on average how long it takes guests to check out. This is another time that convertible bar seating can come in handy.

POS 40

POS Bar Mobile Ordering Customer Service 40

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. From PPE to greeting methods to personal hygiene, it’s a whole new world for wait staff.

Consumer Goods 214

Consumer Goods Food Safety Customer Service Hiring 214

Restaurant Clicks

APRIL 8, 2021

Make a Reservation. Make a Reservation. Make a Reservation. The outdoor seating deck offers lovely views of the Benjamin Franklin Bridge and Delaware River. You can already reserve tables in advance, so check out the website ASAP to snag a waterfront view. Make a Reservation. Make a Reservation.

Reservations 142

Reservations Outdoor Brewery Online Ordering 142

Modern Restaurant Management

FEBRUARY 20, 2024

Plus, it makes it easier to onboard and train new employees. When your POS system makes it easier to manage reservations, seating layouts, and table assignments effectively, it can also optimize table turnover and reduce wait times.

Technology 122

Technology Cash Management Customer Experience POS 122

Restaurant Clicks

DECEMBER 5, 2021

From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! Make a Reservation. The restaurant is open from Wednesday to Sunday between 6:30 pm and 8 pm for guests with reservations. Make a Reservation. Reservations are available online.

Online Ordering 109

Online Ordering Seasonal Menu Reservations Front of House 109

Modern Restaurant Management

MARCH 10, 2021

This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Waitlist & Seating Management. Reservation Management – As guests call in, this feature allows your host staff to quickly and efficiently manage reservations.

Management 187

Management Management BOH Front of House 187

Tableo

JULY 27, 2023

Train your personnel to recommend add-ons or upsell higher-margin items. Restaurant reservation management system A reservation management system for restaurants is essential for streamlining operations and enhancing the overall customer experience. Narrow the selections on the menu. New to Tableo?

Beverage 75

Beverage Food Inventory Waste 75

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Add a simple banner to your site that explains this. It’s a skill!).

Guest Recovery 188

Guest Recovery Kitchen Safety Food Safety Email Marketing 188

Focus POS

FEBRUARY 5, 2019

Getting customers in the door is just the first step—you need to seat and serve them promptly and turn over tables as quickly as possible. Assign servers specific areas and tables to cover, and have your hosts seat guests as evenly as possible throughout those zones, at staggered times if possible. Use Reservation Management.

Management 106

Management Management Tip Distribution Point of Sale 106

Lavu

SEPTEMBER 29, 2023

Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry. Investing in employee development and training programs is another way to attract and retain top talent. Cross train your new restaurant staff to keep up with the restaurant worker shortage.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

MARCH 10, 2022

Reservation software keeps your hosts organized, review sites provide you with actionable feedback on your performance, and staff management software keeps your team in sync with auto scheduling. As diners flock back to restaurant dining rooms after an extended hiatus, reservations have become more important than ever. Square POS App.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

JULY 22, 2021

Not to mention that after practicing social distancing for over a year, not everyone will be thrilled to go back to tight seating arrangements indoors. Owners and managers should follow the latest tech trends in the industry and train their staff to use new software in order to keep catering to customers although they might be off-premises.

Allergens 206

Allergens Fast Casual Online Ordering Food Safety 206