Modern Restaurant Management

SEPTEMBER 11, 2020

As multi-brand operators seek new ways to reach their customers, gift card programs are one way to engage multiple customer bases at once. In today’s economy, brands have to be flexible — the COVID-19 pandemic has wreaked havoc on the marketplace, and only those that can roll with the changes will be able to survive.

Loyalty Program 508

Loyalty Program Point of Sale Franchising Franchise 508

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. Simplified Mobile Experience.

Technology 493

Technology Mobile Ordering Kitchen Safety Food Safety 493

Modern Restaurant Management

FEBRUARY 17, 2021

It offers insights into customer expectations to help restaurant brands navigate through what continues to be an uncertain consumer climate. Mobile real estate is competitive for restaurant apps. However, 28 percent indicated they would be willing to have more than five restaurant apps on their phone.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

MAY 30, 2025

The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JULY 28, 2022

Many restaurant brands have run into legal trouble for violating privacy laws, or not keeping customer data safe from a breach. If your loyalty program is set up with each of your ordering channels (in-store, online, and on your app), you can track how customers order. Mobile Ordering App. A Quick Note on Privacy.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

ChowNow

FEBRUARY 13, 2025

Many systems now offer mobile ordering capabilities, allowing servers to take orders tableside or giving guests the ability to order and pay directly from their phones. Key Benefits of a Modern POS System : Seamless Transactions : Accept payments quickly and securely, whether in-person, online, or through mobile devices.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 7, 2022

There was a time, not too long ago, when interacting with a brand—be it a retailer or a restaurant chain—was a fairly uncomplicated process. If you wanted what the brand was selling, you went to a brick-and-mortar location and bought it. This is because many brands rely on tech solutions from a number of different vendors.

Mobile Ordering 537

Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. Visa is working with a range of partners to increase the number of locations where consumers can tap their contactless card or mobile phone. On-Demand Delivery for Square Online Store.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. For some customers, digital touchpoints may be the only ones they have with your brand. Prioritize Digital Experiences.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

AUGUST 26, 2024

However, things have changed with the rise of delivery apps for restaurants. These apps have made it much easier for people to order food for delivery. However, the downside is that the delivery apps charge restaurants steep fees. In fact, apps for restaurants have become indispensable these days.

Delivery 448

Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What does the Chipotle situation say about the power of social media to keep brands in check?

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

ChowNow

JANUARY 30, 2025

Why does your restaurant, no matter the size, need to invest in branding? Because your brand is what makes your restaurant unforgettable. The ultimate goal of branding is to create an emotional connection with your customers that encourages them to choose you over your competitors. So, what makes branding so powerful?

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Modern Restaurant Management

JUNE 26, 2024

What are the first things a brand should examine when reimagining their drive-thrus? Brands should first examine their customer journey and pain points. Next, brands should take a hard look at their drive-thru tech stack to address outdated systems and see how they can better integrate their systems to improve communication.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

APRIL 5, 2021

Forgetting About Mobile Users. Many business owners spend a lot of time perfecting their desktop site, but consumers are now using their phones for everything, from finding brands on social media to online shopping. And when a company forgets about mobile users, it affects business. How do you compare with your competitors?

Marketing 443

Marketing Coupons Consumer Goods Small Business 443

Modern Restaurant Management

JULY 16, 2024

." Lynch has more than 20 years’ experience managing large CPG and retail brands in marketing and brand strategy. Kristin was previously Vice President with Round Table Pizza and Director of Marketing for well-known brands such as Thorntons, Pyrex, and Craftsman Tools. "Loyalty

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. Personalization Drives Brand Loyalty. Restaurants vs. delivery services.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 20, 2025

Have you ever received an enticing discount text promotion from a restaurant, only to discover you’re logged out of your account, or the link takes you to an app you don’t have? Second, users must leave the text app to act on the message. That inconvenience can be enough to stop you from ordering.

Marketing 251

Marketing Mobile Ordering Email Marketing Communication 251

Modern Restaurant Management

NOVEMBER 3, 2020

PDFs can be viewed on guests’ smartphones and other personal devices or on sanitized tablets provided by the restaurant (although awkwardly, plus they can quickly go out of date and don’t do much for your brand). As a first-time restaurateur years ago, I learned that people, product and place make the restaurant experience.

Front of House 547

Front of House Certification Back of House Menu 547

Modern Restaurant Management

DECEMBER 7, 2022

Make it a point of differentiation for your brand in this highly competitive environment by continuing to-go liquor sales while the option is still available in your jurisdiction. Gen Z has proven itself to be very socially conscious and expects brands to take a stand on both social and environmental issues. Upgrade Technology.

Mobile Ordering 508

Mobile Ordering Social Media Online Ordering Consumer Goods 508

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. For fast-casual or QSR brands, digital tableside ordering is equally beneficial. It relieves cashiers and reduces long lines. Customers skip the line entirely.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. What’s more, consumers tend to spend extra on their food when ordering by themselves, either through kiosks or branded apps. Think, no brick and mortar, no association with primary brands.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

OCTOBER 12, 2022

With the continued uncertainty of the current macroeconomic climate, brands must find ways to reduce marketing spend while driving more value from their customer base. Ultimately, restaurant businesses cannot afford to haphazardly discount their products nor should they rely on discounts as the primary weapon to drive traffic.

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

JUNE 13, 2023

Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences. These apps are worth a serious look for teams eager to optimize efficacy and efficiency. ” If you know, you know. ”

Training 450

Training Seasonal Menu Hiring Customer Experience 450

Modern Restaurant Management

AUGUST 18, 2020

The brand has two locations – Aspen and Parker– and specializes in Danish baby back ribs and our in-house smoked meats with homemade side dishes. “In addition to our AR app, we’ve developed an online price calculator specifically for vehicle graphics with real-time pricing coming in the near future. .

Marketing 493

Marketing Front of House Back of House Food Truck 493

Modern Restaurant Management

JULY 29, 2022

Given that businesses grow by acquiring new customers, many national QSR brands rely heavily on advertising to increase exposure. In 2021, QSR brands spent an estimated $1.8 How do brands know if their media spend is making an impact with diners? How do brands know if their media spend is making an impact with diners?

Advertising 522

Advertising Take-out Marketing Social Media 522

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. Limited-service brands continue doing much better regarding sales growth year over year. ” Brand Intimacy Report.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Modern Restaurant Management

JANUARY 22, 2020

Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Online Ordering and Mobile Apps. In the United States alone, diners have spent approximately $27 billion by ordering food through an app, website, or text message.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

Modern Restaurant Management

AUGUST 5, 2021

As the world grapples with the next wave of COVID-19, businesses are confronted with product and labor shortages, a sudden increase in ecommerce and a variety of shifting consumption patterns. Mobile food trucks are adopting new technologies, reducing costs, and responding to change. Food Trucks Factor in the New Normal.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

Restaurant Business

JUNE 11, 2025

Symbiosys will allow DoorDash to place ads for restaurants outside of its app—on Google, social media and websites—for the first time. Previously, promotions were less dynamic: Restaurants could choose to offer a deal to new customers, or to everyone on the app. Now, they can set a budget and goals and DoorDash will do the rest. “As

Advertising 213

Advertising Fast Casual Social Media Leadership 213

Modern Restaurant Management

DECEMBER 20, 2023

– Corin Camenisch, Product Marketing Lead at SumUp AI is revolutionizing the industry, but we’ve only scratched the surface. Leveraging AI tools to increase efficiency and productivity while automating simple processes was a major boon to the industry.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Delivery Partner App : Real-time navigation for optimized delivery routes.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

AUGUST 5, 2020

The product will be rolled out in phases, with an introductory product available in the North American market in the coming weeks. Matt Zibell, founder and CEO of TableUp, will join TouchBistro’s product team, where he will be responsible for launching and supporting TouchBistro Loyalty. ” Tyga Bites Launches.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. . "We're ” Tastewise Data. social interactions, and 1.2M online recipes.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

SEPTEMBER 28, 2023

Online Ordering Systems and Delivery Apps It’s believed that the global online food delivery market is estimated to be $130.2 This is becoming increasingly more popular too in sectors such as hotels, where features such as mobile check-in are empowering guests with independence to minimise stress and hassle and simplify their journey.

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

MAY 16, 2023

Upsell and Cross-Sell Products Want to showcase a soup of the week or a new best-selling menu item? Digital signage can help increase your sales by showcasing complementary products alongside main menu items. Advertise New Products or Specials Digital signage is also a great way to advertise new products or specials.

Loyalty Program 391

Loyalty Program Advertising Seasonal Menu Customer Experience 391

Modern Restaurant Management

DECEMBER 14, 2021

With leaner teams and limited resources, brands must prioritize investing in a tech stack that helps navigate these obstacles and optimize operations while continuing to deliver a premium customer experience. There will either be long waits for products, they are too expensive, or restaurants won’t be able to get everything they need.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

APRIL 13, 2022

Product insecurity has created an inconsistent menu, as managers are forced to make sometimes weekly updates to accommodate missing ingredients. One way to honor this change is to make a one-time investment into a branded mobile ordering app. For reference, the top four U.S. food delivery companies brought in roughly $5.5

POS 539

POS Food Supply Mobile Ordering Point of Sale 539