ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Even if your food is incredible, youre not operating in a vacuum.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 19, 2024

In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customer experience and operational efficiency to revenue generation and security.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

ChowNow

JANUARY 23, 2025

The 5 Must-Have Restaurant Customer Retention Strategies for 2025 These are the absolute must-have retention strategies every restaurant operator should use if they want to grow their customer base this year. Using a guests namewhether in greetings, reservations, or loyalty program interactionscreates a sense of familiarity and respect.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

DECEMBER 3, 2024

This holiday season, 67 percent of diners are seeking more than standard reservations, with themed holiday meals (44 percent) and multi-course feasts (39 percent) being the most popular options, according to a survey from Tock. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

FEBRUARY 25, 2025

Hybrid : A middle ground between Google and TikTok, platforms like Instagram act as a mini business profile where restaurants can showcase menus, promotions, and links to reservations. This technology can boost reservations and foster customer loyalty by promptly addressing inquiries and facilitating bookings.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

JUNE 3, 2025

For restaurant operators striving to cut through the noise and connect with today's diners, understanding the nuances of modern marketing and PR is crucial. What are common mistakes you see restaurant operators making in their marketing efforts and how can they rebound? It's essential for survival and growth.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Restaurant Business

MAY 22, 2025

It's the second state to adopt a Restaurant Reservation Anti-Piracy Act, designed to stop the unauthorized sale of bookings. New York was first to make the move last year, and similar bills are pending in California, Illinois, Louisiana, Hawaii and Nevada.

Reservations 284

Reservations Marketing Book Design 284

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What details should operators pay attention to when setting up a patio for dining? The result?

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

MAY 27, 2025

Yet many restaurant operators remain underprepared when it comes to integrating legal and insurance considerations into their cybersecurity response plans. Because a cyber incident requires coordinated action, being prepared also means de-siloing operations among IT, operations, legal, and finance departments.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

DECEMBER 9, 2024

Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023. By utilizing the data available from your POS system, you can figure out what dishes were most popular during holiday seasons and use this to chef up a storm.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

DECEMBER 31, 2024

In 2025, operators can offer elevated foodservice experiences at more affordable prices through emphasizing value in LTOs to drive sales. With 50 percent of operators launching at least one LTO in the last year, it is highly encouraged this continues in 2025. All is revealed after voting is finished, very interactive.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. These apps make it easier to manage digital orders, streamline kitchen operations, and reach more customers.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

APRIL 24, 2025

Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. Older generations (55+) prefer outdoor seating driving 27% of reservations. Middle-aged adults (34-54) on the other hand prioritize family style meals.

License 251

License Fine Dining Customer Experience Dine-in 251

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Too many missed reservations? A smart reservation and waitlist system can help. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. Restaurant owners and operators should see compliance as a strategic driver of business success instead of a box to check. Labor laws are only one variable in the equation.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. By Timothy Inklebarger and Joe Guszkowski on Jun. By Timothy Inklebarger and Joe Guszkowski on Jun. billion, both in cash.

Reservations 196

Reservations Leadership Advertising 2025 196

ChowNow

MAY 30, 2025

Bad restaurant reviews might hurt in the moment, but every one of them is an opportunity to set things right with a disgruntled customer, get insight on how to improve your operations, and turn a negative experience into a chance for growth by showing future customers you care about their dining experience.

Operations 195

Operations Customer Experience Customer Service Dine-in 195

Culinary Cues

MAY 12, 2025

Guests spending hundreds of dollars for a memorable meal and making reservations months in advance just to garner a seat. A growing number of chefs are shifting their attention to independent operations that focus on foods with wider appeal that need a commitment to excellence. Ahbut there are signs of change.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

SpotOn

JANUARY 14, 2025

Restaurants weren’t always about exclusive reservations and expertly fused small plates.   The bottom line benefits are one thing, but as a one-woman-operation (alongside her daughter running front-of-house), the peace of mind is what’s invaluable.“When ” Renee Gordon is no historian.

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

Modern Restaurant Management

FEBRUARY 7, 2025

In an industry where cultivating guest relationships is critical to success, operators often forget that developing positive relationships with the people serving those guests is equally, if not more, important. Find the Time : Feedback shouldn’t be reserved for official check-ins or performance evaluations.

Communication 282

Communication Reservations Take-out Management 282

Modern Restaurant Management

FEBRUARY 14, 2025

With this in mind, what can restaurant operators expect from payments in 2025? Payment solutions will become increasingly embedded into industry-specific software, enabling businesses to streamline operations and leverage value-added services that can transform how they operate.

2025 275

2025 Sustainability Transportation Travel 275

Goliath Consulting

DECEMBER 12, 2024

Strengthen Cybersecurity Holiday promotions often drive an increase in credit card transactions and online reservations, putting data security in the spotlight. Upgrade Surveillance and Monitoring Verify that all security cameras are operational and strategically placed to cover entrances, exits, cash registers, and storage areas.

Bar 195

Bar Cash Management Seasonal Menu Restaurant Law 195

Modern Restaurant Management

FEBRUARY 17, 2025

Operators would see increased prices in their supply chain, resulting in rising costs to their guests as well. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

ChowNow

FEBRUARY 13, 2025

The ways a website can drive more orders and reservations while cutting costs. A common mistake among restaurant operators is thinking that a social media account alone will be enough to satisfy customersbut there are problems. Customers cant access an up-to-date menu, current hours, schedule a reservation, or place an online order.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

EATER

MAY 14, 2025

Wonho Frank Lee Ryan Bailey of Kato in LA says more square footage has actually helped operations A version of this post originally appeared on May 14, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

Seating 222

Seating Outdoor Dine-in Beverage 222

Modern Restaurant Management

DECEMBER 27, 2024

For restaurant operators, these challenges underscore the importance of thoughtful decisions that boost efficiency and drive customer retention. Moreover, integrated systems streamline operations, from managing reservations to tailoring in-app promotions, ensuring that every touchpoint enhances the guest experience.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

MAY 30, 2025

This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers. The reality is, the type of business you operate has a larger bearing here. Take Amazon, for example. It's a digital platform from start to finish.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. It improves operational efficiency. Customer data can help you improve operations and make more informed decisions about staffing and inventory.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Many operators dont realize the gold mine of an opportunity theyre sitting on because they view email marketing as old school, going all the way back to the 1990s.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

MAY 2, 2025

For most operators, sending once or twice a month is a good starting point. Sharing a simple preview creates anticipation and helps drive reservations. Early Access to Reservations for Special Nights Offer your email subscribers first dibs on reservations for wine pairing dinners, seasonal celebrations, or ticketed events.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

SpotOn

JANUARY 13, 2025

Communicate your hours In the event that you need to close up shop or limit your hours of operation, communicate your status to your customers. Whether it’s temporary due to staffing availability or you’re suspending operations for the foreseeable future, let your guests know.

Online Ordering 98

Online Ordering Document Email Marketing Back of House 98

ChowNow

APRIL 11, 2025

Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Lets discuss the most efficient way to get your team up to speed.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

FEBRUARY 13, 2025

There's growing interest in premium dining experiences, with prepaid reservations above $200 now representing 10.1 Increase in average prepaid value: The average prepaid reservation has increased 36 percent to $102 so far this year, up from $75 in 2024.²This percent in 2024. Prepaid bookings now represent 38.6

2024 221

2024 Fine Dining Book Reservations 221

Harbor Touch

MARCH 2, 2025

Restaurants are catching on, using IoT to link up operations in ways that feel almost magical. Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. From personalized guest experiences to smoother operations and lower costs, the benefits are hard to ignore.

Communication 78

Communication Operations Back of House Inventory 78