Modern Restaurant Management

FEBRUARY 10, 2021

The gluten-free community maintains an active online presence (particularly on Facebook) where gluten-free groups have attracted enormous followings. Working with the right social media influencers can therefore enhance your reputation. Referring to your gluten-free menu on your “About” page is a good place to start.

Marketing 453

Marketing Social Media Online Ordering Demo 453

Modern Restaurant Management

JULY 14, 2021

Social Media Advertising. Most entry level hourly workers are millennials or Gen Z candidates who spend 80 percent+ of their online screen time on social media websites or mobile apps like Instagram, Facebook, Snapchat, and TikTok. Technology platforms can also help you optimize these searches.

Recruiting 531

Recruiting Hiring Marketing Advertising 531

Modern Restaurant Management

OCTOBER 19, 2022

Between holiday get-togethers, end-of-year corporate gatherings and dinners with loved ones from out of town, it’s essential for restaurant brands to pay attention to their online visibility to maximize the season ahead. When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement.

SEO 474

SEO Social Media Website Management Online Ordering 474

The Rail

APRIL 30, 2025

Revamped Social Media Campaigns Social media has become integral for businesses across the board, as it paves the way for direct connection to consumers and savvy marketing campaigns. Social media trends, algorithms, and content creation are all common roadblocks for todays restaurant leaders, all of which AI can address.

Marketing 130

Marketing Social Media Online Ordering Waste 130

EATER

OCTOBER 31, 2024

The ability to create pop-ups and garner a following on social media translates to a lower barrier of entry for showcasing baked goods. And Suarez says the concha’s resemblance to Chinese pineapple buns and Japanese melonpan gives people another frame of reference. That mutual respect and support creates a domino effect.

Consumer Goods 325

Consumer Goods Customer Experience Social Media Take-out 325

Modern Restaurant Management

JULY 19, 2022

Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks. The Impact of Online Ordering. Online ordering probably saved the restaurant industry, but salvation came at a price.

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Online Ordering Social Media Website Management 397

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Easy online ordering – Easy online ordering was nearly tied for second. All Day Parts Suffering.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Goliath Consulting

DECEMBER 23, 2021

Metaverse is the next evolution of social media, virtual reality, and the virtual world. Meta’s (Facebook) founder, Mark Zuckerberg intends for metaverse to be a 3D, virtual space in which people can socialize, learn, and collab with one another. These virtual reality worlds have been a thing since 2014-2019. Meta Restaurants.

Social Media 396

Social Media 2014 Customer Experience Online Ordering 396

Modern Restaurant Management

APRIL 22, 2024

It’s become much more common to see bad actors setting up “businesses” on social media platforms offering these discounted services, with the excuse that they pay less when they buy in bulk or that they can’t use the account themselves anymore. more likely to be targeted. more likely to be targeted.

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

FEBRUARY 17, 2022

You can tailor your gamification to reward customers who refer a friend to your establishment. Social Media. You can encourage activity on social media, such as comments, shares, likes, and content creations, in exchange for fun freebies! Order Ahead. Brings in New Customers. Disadvantages of Gamification.

Point of Sale 471

Point of Sale Social Media Online Ordering Food Order 471

7 Shifts

DECEMBER 17, 2020

Customer retention refers to a restaurant’s ability to retain, or keep, the existing customers that it has. Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). This applies to in-person asking as well as online forms.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

MAY 19, 2020

Local and state guidelines will also have an impact on how restaurants must operate in order to keep their staff and patrons as safe as possible. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

7 Shifts

APRIL 1, 2020

Many restaurants in the United States and Canada have already had to shut down or reduce their operations to off-site dining only in order to support social distancing measures. Limit your exposure to the news It’s impossible to avoid information about COVID-19 when you turn on the TV or open social media.

Social Media 366

Social Media Outdoor Take-out Download 366

7 Shifts

JUNE 20, 2022

For example, a brand may prepare a bulk of their ingredients in a commissary kitchen, and assemble to order in a ghost kitchen. By utilizing some of the traditional methods: pop-ups, guest dinners, and social media. “I Cali BBQ proudly showcases both of their ghost kitchens on social media. “We Kitchen Pods.

Front of House 435

Front of House Food Truck Back of House Social Media 435

7 Shifts

FEBRUARY 15, 2022

Your smartphone is your restaurant's media center. It's a full-on media company. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant. That smartphone is your media center.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

OCTOBER 20, 2023

It’s important to start with understanding why you want to rebrand in order to drive the right kind of change. Your ideal audience is the people you want to order your food. They know that their average order value is around $13 so they want to increase it to about $20.

Email Marketing 457

Email Marketing Online Ordering Food Truck Merchandise 457

Social Hospitality: Restaurants

AUGUST 25, 2019

C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Streamline Reservations and Order Management Restaurant employees devote a lot of time to reservation management and customer orders. Why Do Chatbots Play a Role for Restaurant Businesses?

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. DoorDash was named the Official On-Demand Delivery Platform of the NBA, WNBA and NBA 2K League. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Harbor Touch

MARCH 18, 2025

Check references carefully and run quick trials. One pro we know tested a cook with a plate this order challenge under a timer. Give them a week of shadowing seasoned staff, clear checklists like Greet tables in 2 minutes or Check orders before they leave the pass, and a full menu rundownspecials included.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

SEPTEMBER 30, 2020

73 percent said social distanced tables. More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

OCTOBER 21, 2019

At the current pace, you might even think that apps have replaced the more traditional processes for placing takeout orders, making reservations or asking menu questions, right? also adjust information on their website or other online business listings to ensure they reflect gluten-free and vegetarian options. Not so fast.

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

7 Shifts

JULY 16, 2021

Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Will you use social media marketing? Make sure you're diligent about asking what a wholesale supplier's order minimums are as well as their order turnaround time. Online Ordering.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MAY 27, 2020

Posting appropriate signage and floor decals to encourage social distancing. Increasing self-order kiosks and touchless self-checkout terminals. Expanding mobile ordering and contactless pick-up or desk delivery. Zuppler launched Menu Anywhere On-Premise Contactless Ordering on the Zuppler “Menu Anywhere” Platform.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Social Hospitality: Restaurants

JULY 5, 2019

Even if your restaurant is well established, you have to keep up with current marketing trends in order to remain competitive. Leverage Social Media Marketing. Social media is your restaurant’s ultimate weapon. People spend a substantial amount of time on social media platforms every day.

Marketing 170

Marketing Social Media Loyalty Program Email Marketing 170

The Rail

OCTOBER 18, 2022

By Shubham Ahuja, Contributor It’s no secret that technology has become a major player in the hospitality industry over the past several years – such as increase adaption in delivery, online ordering, and touchless ordering/payment. AI is a machine’s ability to do tasks that would otherwise be done by humans. Simplicity.

Online Ordering 241

Online Ordering Allergens Customer Experience Food Order 241

Modern Restaurant Management

DECEMBER 10, 2019

You can also refer to this guide to learn more about managing cash flow. Fixed costs like rent, that remain the same all around the year, require you to reduce flexible overheads like staff costs and manage orders according to customer demand. Major Cash Flow Crisis Faced by Restaurant Business Owners.

Cash Management 312

Cash Management Seasonal Menu Social Media Small Business 312

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent).

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024 294

2024 Mobile Ordering White Paper Food Order 294

EATER

SEPTEMBER 11, 2024

Only recently has Doiron, who’s known across all social media platforms as @justine_snacks, acquired what she calls a “normal” kitchen. What TikTok has upended, like the food blogs that came before it, is the belief that a cook needs credentials in order to create a following through food. This is how Justine Doiron — 2.3

Food 302

Food Social Media Point of Sale Book 302

Goliath Consulting

NOVEMBER 23, 2021

QR codes and digital menus allow for customers to order food and beverages at restaurants and avoid touching physical menus that may or may not have been sanitized properly. For some restaurants, they are allowing their customers to order and pay from their phones, directly through the restaurant website. Bbot was founded in 2017.

Loyalty Program 221

Loyalty Program Online Ordering Customer Experience Customer Service 221

Goliath Consulting

FEBRUARY 25, 2020

Because their reliance on technology is stronger than those of the previous generations, we expect there’s going to be more customers digitally splitting checks, previewing the menu on Google, and posting online reviews in real-time (5). Having a solid digital presence and active social media accounts should be your priorities.

Social Media 210

Social Media Consumer Goods Loyalty Program Customer Service 210

7 Shifts

AUGUST 2, 2024

Below are some key restaurant metrics you should be tracking for your restaurant: Cost of goods sold (COGS) The cost of goods sold refers to the amount it costs to produce an item on your menu. Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Indoor Media

APRIL 2, 2018

Steve tried all sorts of stuff to improve his company’s social media growth, but he never got a ton of traction on his posts. He was constantly researching how to improve social media KPIs, and all he could find was POST MORE. Scale Down Your Social Channels. Optimize for Organic Search (Read Google).

Social Media 78

Social Media Online Ordering Customer Experience Small Business 78

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. With the rising popularity of mobile ordering, carry-out, and curbside pick-up, operators will have to engage the customers in the digital space.

2021 286

2021 Mobile Ordering Food Food Safety 286

7 Shifts

AUGUST 29, 2019

A few common tricks to boost popularity of high-profit items are to: Make these items more prominent on your menu, on social media, or on your website. That sort of streamlining leads to shorter wait times after ordering, faster table turn times, and more satisfied customers. Take it Online. Look at Chili’s , for example.

Menu 279

Menu Point of Sale Website Management Online Ordering 279

Embrace the Suck

JANUARY 20, 2021

We love to throw around the word “hospitality” in reference to our guests in this industry. In order to start winning the war with talent, you must treat them better. When you place the standard (that means boring) job ad on your favorite online job forum (Craigslist, Poached, Indeed, LinkedIn, etc.) Not necessarily.

Recruiting 384

Recruiting Coaching Hiring Take-out 384