Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. In what ways has restaurant design evolved since the pandemic? How does it dovetail with sustainability goals?

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

MAY 30, 2025

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Lavu

APRIL 25, 2025

If youve ever wondered how does a POS system work , youre not alone. A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. In this post, well break down how does a POS system works and why its essential for restaurants, cafes, and other growing businesses.

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

Harbor Touch

MARCH 16, 2025

Thats where this guide comes inpractical, no-nonsense tips to get things running like clockwork, especially for folks using POS systems like Harbortouch. Well cover everything from automation to IT management, with examples tailored for POS users. For POS users, your systems a treasure chest of clues.

POS 78

POS Operations Cash Management Inventory 78

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. With alcohol sales shrinking, restaurants must reevaluate their offerings, menus, and inventory management to maintain profitability.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Lavu

MARCH 21, 2025

These menus not only improve accessibility for a diverse range of customers but also streamline restaurant operations by simplifying menu management and order processing. These menus, paired with advanced POS systems like Lavu , ensure smooth operations and a welcoming atmosphere for all diners. Language isnt the only focus.

Customer Experience 78

Customer Experience Seasonal Menu Fine Dining Customer Service 78

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Your POS system is another tool that lets you track sales and foot traffic data. As you develop local marketing campaigns, delegate tasks with ease through 7shifts.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Squirrel Systems

MAY 1, 2025

To enhance profitability: Implement an inventory management software to track liquor usage and reduce waste. Consider: Using event management software to streamline inquiries, bookings, and deposits. Integrating POS systems with delivery platforms for seamless order tracking and management.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Lavu

JUNE 26, 2025

Whether you run a local café or manage a multi-location restaurant, understanding these numbers can help you adapt, grow, and meet your customers where they are: on their phones. Overall, mobility in retail is now a $5.7 This is the future,” as stated by Domino’s Group CEO and Managing Director Don Meij.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

MARCH 11, 2025

This surge in off-premise orders forced restaurants to optimize their operational workflows, from kitchen management and packaging to delivery logistics. Furthermore, digital tools for inventory and labor management became crucial for navigating supply chain disruptions and staffing challenges.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. Tech Adoption 65 percent of restaurants adopted new technology to manage labor, though 27 percent still use manual scheduling.

2025 221

2025 Loyalty Program Back of House 2024 221

Modern Restaurant Management

APRIL 14, 2022

You can also walk into a trendy clothing retailer and find t-shirts from QSRs with both vintage and current logos. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Retailers have always guided customers to products, and navigation is fundamental to good store design.

Retail 474

Retail Customer Experience Online Ordering Point of Sale 474

Modern Restaurant Management

JUNE 30, 2020

It’s relevant today because it helps restaurant leaders contend with enduring issues like crisis recovery, demand fluctuations, food waste, keeping the human touch, managing change, and retaining employees. In this excerpt, Gaudet describes learning how the new system would improve the work of managers, baristas, and support partners.

Management 453

Management Management Cash Management Beverage 453

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

MARCH 10, 2020

One retail segment that has seen chargebacks skyrocket as a result of friendly fraud is the full-service restaurant industry. However, some restaurant operators are finding that modernizing their payment technology isn’t so difficult after all – and doesn’t even require a POS upgrade.

POS 527

POS Point of Sale Customer Service 2025 527

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. Nearly half of restaurant owners or managers plan to continue offering digital menu access using URL or QR codes in 2021.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. Fast forward to 2022. And many have risen to the occasion.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

JANUARY 10, 2020

As an ever-growing wave of technological innovations has continued to change the game for many retailers, in particular, restaurants, so has the possibility of technology failure. In order to stay competitive while catering to new generations of hyper-connected shoppers, retailers are being pressured to innovate constantly.

Retail 296

Retail Customer Service POS Innovation 296

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. Lef f , Co-Managing Partner of Ervin Cohen & Jessup. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 31, 2020

Cybersecurity for restaurants is more important than ever because IT is an increasingly important part of both the restaurant sector and of retail more generally. Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

MARCH 9, 2022

Approximately 45 percent of all fruits and vegetables , 35 percent of seafood, 30 percent of cereals, and 20 percent of meat and dairy products are wasted by suppliers, retailers, and consumers each year. Proper inventory management is essential to decreasing food waste and saving related expenses. Implement a digital system (e.g.,

Waste 539

Waste Compost Food Recycling 539

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. A mobile order app will enable the clients to conduct restaurant management and delivery systems automatically, faster, and completely online with the help of new innovative solutions.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're SpotOn Executive Team.

Serving 517

Serving White Paper Food Recycling 517

Sling

SEPTEMBER 13, 2022

Effective retail management requires a vast array of skills. In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. Retail management 101 Master these skills one at a time. Retail management 101.

Retail 144

Retail Management Management Point of Sale 144

Modern Restaurant Management

APRIL 1, 2020

In fact, Research from IHL Group shows cash handling can cost retailers from 4.7% Appetite Strong for Cash Management Solutions. Many QSRs have invested in cash management technology to increase profits, reduce theft and save time. Further, it enjoyed a return on investment (ROI) of less than 15 weeks per machine.

Cash Management 433

Cash Management Mobile Ordering Employee Relations Consumer Goods 433

Modern Restaurant Management

APRIL 7, 2022

There was a time, not too long ago, when interacting with a brand—be it a retailer or a restaurant chain—was a fairly uncomplicated process. Every restaurant operation needs solutions for the challenges presented by ordering, POS, back-office operations, and loyalty programs. There was a single point of sale or channel.

Mobile Ordering 537

Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Modern Restaurant Management

JUNE 28, 2023

In order to address this, Capterra says businesses should reassess their POS software, leverage insights to better understand what customers think is appropriate, and use these learnings to customize the shopping experience. Very few consumers are willing to tip for takeout and drive-thru orders.

Customer Service 450

Customer Service Mobile Ordering 2023 Customer Experience 450

Modern Restaurant Management

MAY 27, 2020

PathSpot, creator of a real-time hand hygiene management system that protects against the threat and spread of illness with a hand scanner that tracks handwashing frequency and effectiveness, announced the closing of $6.5 PathSpot Secures Funding. million in a Series A round led by Valor Siren Ventures I L.P. (VSV),

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Checklist app automates daily food safety and operational task management as well as regular maintenance and audit procedures. ” The BOHA!

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? A mobile point of sale is a system in which POS software is installed on handheld, mobile devices, such as an iPad or Android tablet or smartphone. mPOS technology provides several advantages to store owners, managers, sales employees and customers.

Retail 98

Retail POS Point of Sale Mobile Ordering 98

Hot Schedules

JULY 26, 2021

Five Ways Retailers Can Optimize Labor to Minimize Costs. T he return of in-person shopping has happened at varying rates depending on local lockdown restrictions, but the universal truth for most retail stores has been the massive shift to ecommerce —an estimated jump of $183 billion — cutting into brick and mortar profits.

Retail 148

Retail Point of Sale Employee Relations Inventory 148

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. They can take orders on iPads and process transactions via handheld POS devices.

Management 195

Management Management Point of Sale POS 195

7 Shifts

JANUARY 10, 2024

Restaurant management systems have evolved rapidly over the past couple of decades. Not long ago, this software ran only on bulky PCs in back offices or slow, awkward point-of-sale (POS) stations tucked along the edges of the dining room. They can take orders on iPads and process transactions via handheld POS devices.

Management 195

Management Management Point of Sale POS 195

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. COVID-19 Foot Traffic at QSRs. Starbucks and McDonald’s enjoyed bumps of 4.2 percent and 2.9

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Store schedules and labor management.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539