Harbor Touch

MARCH 18, 2025

Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Training locks in that potential. The National Restaurant Association found well-trained staff stay 30% longer. Training builds a stronger team. Elevate Service with Personal Touches Service builds loyalty.

Management 148

Management Management Seasonal Menu Cash Management 148

Lavu

JUNE 6, 2025

Here are some examples of incentive programs that you can offer employees to help you cut spending: 1. Training and development opportunities to help employees improve their skills and become more efficient in their roles. Another solution is to start a composting program for food scraps and other organic waste.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

SpotOn

DECEMBER 11, 2024

For fast casual guests who prefer on-premise dining, they'll find limited seating options and a pared-back dining room. If physical location allows, patio spaces and outdoor seating are great options for fast casual restaurants, since they're already operating a minimal service model.

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

The Restaurant Group

FEBRUARY 14, 2025

Cross-train employees to handle multiple roles. Design an efficient seating plan. Use the formula: Customer Retention Rate (%)= (EN)*10/S Strategies to Enhance Customer Loyalty Provide Excellent Service: Friendly and prompt service makes guests feel valued. Divide this total by your total sales revenue for the same period.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78

Lavu

JULY 4, 2025

To maximize their effectiveness, place kiosks in high-traffic areas, integrate them with your POS system, and provide staff training to assist customers unfamiliar with the technology. It also lays the groundwork for enhancing delivery processes and loyalty programs. But kiosks are just one piece of the puzzle.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Rocket Fuel

JANUARY 7, 2025

As a data integrator and solutions provider to tens of thousands of quick service restaurants representing hundreds of brands, Delaget has a front seat to AI innovation in the industry (and a vested interest in helping make these solutions work for our customers.)

2025 52

2025 Innovation Customer Service Loyalty Program 52

Lavu

MAY 23, 2025

If you want people to sit and enjoy their meals, you may set up additional seating options. Train Your Team for Smooth Operations Whether you are staffing a full restaurant with front and back-of-house team members or running your deli with a single assistant, you need to spend time training them. Is it near a business park?

2025 78

2025 Employee Relations Tip Distribution POS 78

The Restaurant Group

NOVEMBER 20, 2024

Building a community around your brand fosters loyalty. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Squirrel Systems

MAY 1, 2025

Optimizing the Bar Program with Digital Tools Beverages, especially alcoholic ones, offer some of the highest profit margins in the restaurant industry. Train staff with e-learning modules on upselling premium liquors and specialty drinks. Strategies include: Implementing waitlist and reservation management tools to optimize seating.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput. Aligning tech with business goals is a must.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Web Diner

FEBRUARY 28, 2025

From Empty Seats to Endless Lines: The Email Marketing Secret Weapon Your Business Needs Whether you’re running a cozy caf, a bustling bistro, a trendy food truck, or a high-end restaurant, there’s one universal truth: empty seats mean lost revenue. But the benefits go beyond direct sales.

Email Marketing 36

Email Marketing Marketing Food Truck Social Media 36

SpotOn

JUNE 27, 2025

Are you looking to reduce wait times by letting guests order before they're even seated with a feature like Seat & Send ? At all tables or just outdoor seating? ” If you have a digital loyalty rewards program , make sure to encourage guests to enroll during the ordering process. Order and pay?

Mobile Ordering 52

Mobile Ordering Online Ordering Back of House Front of House 52

Lavu

APRIL 25, 2025

Restaurant-Specific Tools : Manage menus, seating, reservations, and customer preferences. Customer Programs Allow customers to personalize their orders with dish modifiers. Cloud-Based Benefits : Access your business data remotely, get automatic updates, and enjoy 99.9% system uptime. The reports are awesome!

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Very little brand loyalty or company allegiance existed; it was without a doubt a sellers market and whoever could pay the most per hour was winning. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Clover - Restaurants

JUNE 30, 2025

For example: If the ten tables in your restaurant are re-seated ten times per day, with each party paying $100, then your daily average revenue would be $10,000. Knowing your profit margin allows you to create menus, set prices, and design seating arrangements more strategically. To get a monthly average, multiply that figure by 30.

Employee Relations 52

Employee Relations Seasonal Menu Online Ordering Loyalty Program 52

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

Lavu

MAY 30, 2025

This process builds a customer database that can be used for loyalty programs and remarketing campaigns. Quick Service: Fast food and quick service restaurants can invite customers to take a seat while they order and wait for their food. Their team assists with installation, training, and integration with your existing POS.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

Lavu

JUNE 6, 2025

When you’re shopping around for a top restaurant POS, an intuitive training process should be on the top of the list for key features. The amount of time that goes into training servers and managers in POS usage can quickly become overwhelming. Features like tableside ordering, loyalty programs, and third-party app compatibility (e.g.,

POS 60

POS 2025 Point of Sale Cash Management 60

Paper Chase Accountancy

JULY 10, 2025

It involves a systematic process of understanding, anticipating, and influencing consumer behavior to maximize income, especially for perishable inventory like hotel rooms or airline seats. Corporate Travelers: Value convenience, loyalty programs, reliable Wi-Fi, and often have less price sensitivity.

Hospitality 52

Hospitality Management Management Tourism 52

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. How should restaurant operators be reexamining their loyalty efforts? Restaurant operators should thoroughly reexamine their loyalty efforts.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 2, 2024

For this, flexible seating arrangements are the key – from cozy booths to communal tables and counter seating, offering options that cater to individual preferences ensures that solo diners feel comfortable and valued. Beyond physical amenities, we trained our staff to welcome solo diners. First impressions matter.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

MAY 7, 2020

This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform. Training new people is easier with shorter menus.”

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MAY 29, 2024

Food is visceral in a way that airline seats aren't. ’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty? but food is a bit visceral, and we’ve been trained to buy it in a certain manner. Bring marketing along for the ride!

Pricing 482

Pricing Airlines Loyalty Program Education 482

Modern Restaurant Management

DECEMBER 21, 2022

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? A customer loyalty program is a surefire way to entice your guests to return, not churn. And the stats back it up.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Optimize seating arrangements: Arrange tables in a way that maximizes the use of available space without compromising customer comfort. Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. casual dining vs. fine dining).

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

FEBRUARY 18, 2020

There are kitchen robots you can easily “train” by having them exactly replicate your arm movements and perform highly complicated yet repetitive cooking and preparation tasks. In fact, customers are even rewarded through generous loyalty programs and restaurants can improve the efficiency of its operations in the process.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

FEBRUARY 8, 2024

In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. OpenTable seats around 1.6 You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. But today, the customer experience begins long before guests are seated.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JANUARY 11, 2024

Awarding your staff’s hard work and loyalty to the business is essential in keeping your employees. A couple of ways to show appreciation include, creating an employee of the month program, or when someone receives a good review from a customer reward their work. Don’t just give them a thanks or a high five.

Management 417

Management Management Back of House Customer Service 417

7 Shifts

FEBRUARY 8, 2024

In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. OpenTable seats around 1.6 You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program.

Management 352

Management Management Operations Mobile Ordering 352

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

Loyalty Program 219

Loyalty Program Customer Service Social Media Coupons 219

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchising 385

Franchising Franchise Kitchen Safety Loyalty Program 385

Modern Restaurant Management

JUNE 12, 2020

As a new initiative offering valuable education opportunities, business skills and training, and enhanced career prospects, Dunkin’ has launched a new partnership with Southern New Hampshire University (SNHU) to offer low-cost college degrees to its independent franchisees and their employees.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420