Restaurant Business

JUNE 13, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. Get today’s need-to-know restaurant industry intelligence.

Operations 227

Operations Leadership 2025 Fast Casual 227

Restaurant Business

JUNE 11, 2025

Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. Alongside the new menu, the chain has developed a new restaurant design that will serve as a blueprint for future openings.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Modern Restaurant Management

JUNE 27, 2025

The report reveals that AI investment and adoption differs across the industry as organizations seek to balance experimentation with operational focus, customer-facing innovation with back-of-house transformation, and high ambitions with organizational readiness. Consumers aren’t rejecting AI; they’re verifying it.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Restaurant Business

JUNE 24, 2025

The growth capital firm behind the food-and-games brands Puttshack, F1 Arcade and Flight Club has added more restaurant industry firepower to its leadership team. Emerging is a company founded by Mathew Focht that describes itself as investing “at the intersection of restaurant innovation, technology and experiential entertainment.”

Leadership 232

Leadership Food Fast Casual 2025 232

Restaurant Business

JUNE 6, 2025

She has been the SVP and controller since 2022, but has on multiple occasions served as interim principal financial officer for the company during periods of CFO transition. Meche is an industry veteran, previously serving as chief restaurant officer for sister brands Capriotti’s and Wing Zone after a 30-year career with Papa Johns.

Fast Casual 147

Fast Casual Leadership Franchise Franchising 147

Restaurant Business

JUNE 12, 2025

Serve Robotics, a rival delivery company backed by Uber and chipmaker Nvidia, raised $86 million of its own late last year. The bots also eliminate clutter in the restaurant and are more punctual than humans, according to the company. And customers don’t have to tip. They’re also emission-free, which reduces their impact on the environment.

Delivery 189

Delivery Leadership 2025 Advertising 189

Perfect Daily Grind

JUNE 19, 2025

The move underscores a renewed focus on sustainability and innovation in Latin America. Schneider has served as CEO of Nestlé since 2017. São Paulo, Brazil) Thu, 19 Jun – Algrano opens direct trade platform to all coffee producers. The board will nominate current CEO Ulf Schneider as the successor at the 2026 Annual General Meeting.

2025 122

2025 Café Events Sustainability 122

Restaurant Business

JUNE 11, 2025

Wendy’s launched a 100 Days of Savings summerlong promotion, serving up a variety of deals through its app. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

Fast Casual 175

Fast Casual Cash Management Retail Leadership 175

Perfect Daily Grind

JUNE 27, 2025

Matthew Amigh will join on 7 July, bringing over 25 years of financial and operational leadership experience from roles at Raybern Foods, Bulletproof, and Ethos Pet Nutrition, with expertise in fundraising, debt negotiations, and successful business turnarounds. London, UK) Mon, 23 Jun – Black Rifle Coffee names new CFO. Kennedy Jr.

2025 103

2025 Workshop Events Point of Sale 103

EATER

MARCH 27, 2025

A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. Chains still serve a purpose though, with 84 percent of diners enjoying going to chains. The Vox Media Insights and Research team surveyed over 2,000 U.S. adults in February 2025 representing the U.S.

Social Media 222

Social Media Fine Dining Online Ordering Dine-in 222

Modern Restaurant Management

MARCH 11, 2025

Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose. In turn, this shift forced the restaurant industry to adapt and innovate at a high speed. Aligning tech with business goals is a must.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. Innovate or die was the new mantra.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Restaurant Business

JUNE 5, 2025

Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats. He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines.

Fast Casual 147

Fast Casual Leadership 2025 Loyalty Program 147

Restaurant Business

JUNE 13, 2025

With more than 25-years of experience, Secor previously served as senior vice president of operations and training at GoTo Foods. A 30-year industry veteran, Patterson has held senior leadership positions at CiCi’s Pizza, Dickey’s Barbecue and, most recently, Slim Chickens. By Restaurant Business Staff on Jun.

Leadership 157

Leadership 2025 Email Marketing Magazine 157

Qu

MARCH 28, 2025

This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation. million people and serving nearly 100 million guests daily, our industry faces mounting challenges. Employing 15.5

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

EATER

JANUARY 22, 2025

This includes the selection, preparation, and serving of wine, cocktails, spirits, coffee, tea, beer, or any other beverage with outstanding hospitality and service that helps inform and enhance a customers appreciation of the beverage(s). Allegra Angelo, Vinya Table, Miami, FL Natasha Bahrami, The Gin Room, St.

2025 322

2025 Beverage Bar Hospitality 322

Delaget

JANUARY 8, 2025

Founded in 2001, Delaget serves over 30,000 locations, with 125+ brands among its customers (including 40 of the top 50 North America-based restaurant concepts). The transaction closed on December 31, 2024. Delaget is trusted by 30,000+ restaurants and top brands, including Taco Bell, KFC, Pizza Hut, IHOP, Burger King, and more.

Technology 52

Technology Cash Management 2001 2025 52

Perfect Daily Grind

JUNE 6, 2025

VP Daniele Foti cites consumer feedback driving innovation. This launch enables the preparation of oat, soy, almond, and pea milks with four hot-foam and three cold-foam textures, as well as cup detection and automatic cleaning, allowing medium-sized cafés to serve trendy vegan specialties efficiently. (St.

2025 61

2025 Pricing Café Events 61

Modern Restaurant Management

APRIL 29, 2025

The Cheesecake Factory rated highest for innovation with a net agreement score of 8 percent, beating out Texas Roadhouse (7 percent) and Chili’s (4 percent). “To remain competitive, organizations must adopt greater agility, innovation and sustainability throughout the entire supply chain.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Qu

APRIL 8, 2025

Hey restaurant innovators, its time to talk digital and tech trends! Qus 6th Annual State of Digital Report is here, and its packed with insights that will help you navigate the ever-changing landscape of fast casual and quick serve restaurants (QSRs). The future holds promise for kiosk revenue generation through AI-powered upselling.

2025 52

2025 Operations Fast Casual Loyalty Program 52

Restaurant Business

JUNE 10, 2025

The combined company will serve more than 800 restaurant brands, including 90% of the 50 biggest chains in the U.S. Joining forces will allow the company to connect the dots between restaurants’ inventory, food prep and order flow, allowing operators to serve customers faster and more profitably, the companies said. “We

Fast Casual 270

Fast Casual Leadership 2025 Technology 270

Crunchtime

MAY 9, 2025

This years Restaurant Leadership Conference (RLC) brought together some of the most influential voices in the restaurant industry for a week of forward-thinking discussions, innovation sharing, and strategic planning.

2025 78

2025 Leadership Innovation Technology 78

Squirrel Systems

MARCH 5, 2025

womenleadingtravelandhospitality.com In the hospitality industry, numerous female leaders have been instrumental in driving innovation, fostering inclusive workplaces, and enhancing guest experiences. Her extensive experience includes leadership roles at Starwood Hotels & Resorts and Marriott International.

2025 71

2025 Hospitality Coaching Leadership 71

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., I think leaders must focus on helping their employees grow skills beyond preparing and serving food. Allow them to develop leadership skills and show a path to leadership positions. " Retirement has not slowed down Dee Ann Turner at all.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. But just applying for a grant does not mean you will secure one.

Employee Relations 547

Employee Relations Small Business Food Supply Leadership 547

Modern Restaurant Management

FEBRUARY 9, 2024

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. Visual aids serve as powerful tools to not only narrate the franchisor's vision but vividly illustrate the story from start to finish.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans. What’s next for Subway?

Front of House 471

Front of House Back of House Leadership Franchise 471

Modern Restaurant Management

OCTOBER 11, 2022

With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions. These communications were heavy on discounts and had little brand voice or personality.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. Today’s innovative tech solutions allow employees to conduct daily tasks quickly and efficiently, so they can move on to their preferred tasks, like interacting with guests and serving delicious meals.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

JUNE 27, 2024

" The Donatos CEO is retiring in October after 24 years and passing the torch to Kevin King, who has served as President of the brand since 2022. Donatos’ products are also served in 290 non-traditional locations (276 locations with Red Robin, nine sports and entertainment venues, and five REEF Kitchens).

Franchise 251

Franchise Franchising Leadership 2003 251

Modern Restaurant Management

NOVEMBER 2, 2021

We strongly believe that our significant experience in the QSR space, our strong digital focus, our ability to innovate, as well as our proven execution capabilities, will enable Subway to become a dominant player in the region.” . “Everstone Group is delighted to be a partner and custodian of Subway in the region.

Franchise 450

Franchise Franchising Leadership Beverage 450

Modern Restaurant Management

JANUARY 17, 2020

Benihana has over 80 percent brand recognition nationwide and attracts a consistent and growing guest base, with 15 million guests served annually across 107 locations. “This transaction comes at a good time and serves as validation for where we’ve come from and where we are headed as a brand.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Modern Restaurant Management

JULY 30, 2021

Launched at the height of the COVID-19 pandemic, Quarters 4 Kid serves underprivileged children to become “healthy in body and strong in spirit” by providing access and education to underprivileged children about proper nutrition, the benefits of organic eating, exercise, and improving overall wellness.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

AUGUST 2, 2024

Moreover, fostering a culture of feedback and communication can drive innovation and ongoing progress. Below relational leadership and management authority Cheryl L. This job satisfaction boost also decreases employee turnover, which is an ongoing challenge in the restaurant sector. Mason , J.D.—a

Employee Relations 251

Employee Relations Leadership Communication Customer Service 251

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. “We’re thrilled to become a preferred supplier to Sodexo, which serves over 75 million consumers each day.

Hospitality 459

Hospitality Food Consumer Goods 2019 459