Modern Restaurant Management

OCTOBER 11, 2022

With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions. These communications were heavy on discounts and had little brand voice or personality.

Social Media 542

Social Media Email Marketing Customer Experience Customer Service 542

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

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Leadership Customer Service Customer Experience Loyalty Program 221

Restaurant Business

JUNE 6, 2025

She has been the SVP and controller since 2022, but has on multiple occasions served as interim principal financial officer for the company during periods of CFO transition. Meche is an industry veteran, previously serving as chief restaurant officer for sister brands Capriotti’s and Wing Zone after a 30-year career with Papa Johns.

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Fast Casual Leadership Franchise Franchising 147

Restaurant Business

JUNE 11, 2025

Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. Alongside the new menu, the chain has developed a new restaurant design that will serve as a blueprint for future openings.

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Fast Casual Front of House Back of House Leadership 175

Restaurant Business

JUNE 6, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. Get today’s need-to-know restaurant industry intelligence.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Restaurant Business

JUNE 11, 2025

Wendy’s launched a 100 Days of Savings summerlong promotion, serving up a variety of deals through its app. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

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Fast Casual Cash Management Leadership Retail 162

Restaurant Business

JUNE 12, 2025

Serve Robotics, a rival delivery company backed by Uber and chipmaker Nvidia, raised $86 million of its own late last year. The bots also eliminate clutter in the restaurant and are more punctual than humans, according to the company. And customers don’t have to tip. They’re also emission-free, which reduces their impact on the environment.

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Delivery Leadership 2025 Advertising 176

Restaurant Business

JUNE 13, 2025

With more than 25-years of experience, Secor previously served as senior vice president of operations and training at GoTo Foods. A 30-year industry veteran, Patterson has held senior leadership positions at CiCi’s Pizza, Dickey’s Barbecue and, most recently, Slim Chickens. By Restaurant Business Staff on Jun.

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Leadership 2025 Email Marketing Magazine 144

Modern Restaurant Management

MARCH 11, 2025

The restaurants that thrive today are those that balance innovation with human connection. Providing benefits like career development and on-the-job training is critical, especially as we continue our mission of serving thoughtful food that supports healthier, more sustainable living. The world changed, and so did restaurants.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. Today’s innovative tech solutions allow employees to conduct daily tasks quickly and efficiently, so they can move on to their preferred tasks, like interacting with guests and serving delicious meals.

Small Business 546

Small Business Social Media Hiring Leadership 546

Restaurant Business

JUNE 5, 2025

Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats. He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines.

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Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

JUNE 27, 2024

" The Donatos CEO is retiring in October after 24 years and passing the torch to Kevin King, who has served as President of the brand since 2022. Donatos’ products are also served in 290 non-traditional locations (276 locations with Red Robin, nine sports and entertainment venues, and five REEF Kitchens).

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Franchise Franchising Leadership 2003 251

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

EATER

MARCH 27, 2025

A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. Chains still serve a purpose though, with 84 percent of diners enjoying going to chains. The Vox Media Insights and Research team surveyed over 2,000 U.S. adults in February 2025 representing the U.S.

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Social Media Fine Dining Online Ordering Dine-in 229

Modern Restaurant Management

NOVEMBER 2, 2021

We strongly believe that our significant experience in the QSR space, our strong digital focus, our ability to innovate, as well as our proven execution capabilities, will enable Subway to become a dominant player in the region.” . “Everstone Group is delighted to be a partner and custodian of Subway in the region.

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Franchise Franchising Leadership Beverage 450

Modern Restaurant Management

JANUARY 17, 2020

Benihana has over 80 percent brand recognition nationwide and attracts a consistent and growing guest base, with 15 million guests served annually across 107 locations. “This transaction comes at a good time and serves as validation for where we’ve come from and where we are headed as a brand.

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Franchise Franchising 2020 Fast Casual 340

Modern Restaurant Management

JULY 30, 2021

Launched at the height of the COVID-19 pandemic, Quarters 4 Kid serves underprivileged children to become “healthy in body and strong in spirit” by providing access and education to underprivileged children about proper nutrition, the benefits of organic eating, exercise, and improving overall wellness.

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Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

AUGUST 2, 2024

Moreover, fostering a culture of feedback and communication can drive innovation and ongoing progress. Below relational leadership and management authority Cheryl L. This job satisfaction boost also decreases employee turnover, which is an ongoing challenge in the restaurant sector. Mason , J.D.—a

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Employee Relations Leadership Communication Customer Service 251

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. “We’re thrilled to become a preferred supplier to Sodexo, which serves over 75 million consumers each day.

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Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

MAY 28, 2021

He continued by highlighting areas where the company outperformed the industry in growth and how the organic quick-serve restaurant continues to meet and exceed serving its guests amidst the unique demands of COVID-19. million guests. “The Juicey Awards are about honoring our passionate store owners.

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Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

AUGUST 5, 2020

“This alignment, along with TouchBistro’s global market leadership and powerhouse team of restaurant industry veterans, represents a great opportunity to get the proprietary capabilities we’ve built into our guest retention solution into the hands of significantly more restaurants.” ” Tyga Bites Launches. .”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JUNE 24, 2020

“This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. “We are putting our network to work to help 50 million businesses globally not only survive, but also to thrive, along with the communities they serve.”

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

FEBRUARY 17, 2020

Yelp is continuing its commitment to innovating on new advertising products for multi-location brands: Yelp Store Visits : ?Available Mittleman, who has been with the Company for 25 years, most recently served as President, Sports & Entertainment. She serves on the board of Boston University’s School of Hospitality.

Sports 383

Sports Point of Sale Entertainment Customer Experience 383

Modern Restaurant Management

JANUARY 23, 2024

Big changes are happening in modernization, innovation, food technology, and more, and if you’re not adapting, you simply won’t make it. Sometimes, new leadership can bring new perspectives and opportunities to a stalled and tired brand. What does the deal say about the current state of franchise investment activity?

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Leadership Consumer Goods Customer Experience Franchise 251

Modern Restaurant Management

FEBRUARY 28, 2020

This growth is fueled by an aggressive expansion plan for their restaurant and consumer customers, as well as an eye towards ongoing innovations like the Green Circle Chicken, a unique vegetable-fed bird that eats excess vegetables rescued from restaurant kitchens and markets. Zagat debuted Zagat Stories. ” Restaurants in the U.S.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

7 Shifts

JANUARY 31, 2024

You'll need to serve as your team's leader and mentor, often giving up your space in the spotlight so other employees can have theirs. Innovation This is one of the most challenging restaurant manager responsibilities simply because it's rather ambiguous. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

NOVEMBER 5, 2019

Kempczinski was one of key hires during this period, joining McDonald's in September 2015 as executive vice president of strategy, business development & innovation following leadership positions at Kraft and Pepsi. in January 2017. He has the right mix of skills and experience to lead us forward having run our U.S.

Waste 253

Waste Food Leadership Customer Service 253

Modern Restaurant Management

APRIL 7, 2020

This includes integrating the brand into this new reality while providing consumer awareness of the considerations and accommodations to serve customers. Once this all happened, we quickly innovated this into our programming. We put so much effort into innovating through all of this I think our guests really appreciate it.

Communication 362

Communication Social Media Email Marketing Franchise 362

Modern Restaurant Management

OCTOBER 22, 2020

The Multicultural Foodservice & Hospitality Alliance (MFHA), 4thMVMT, and PepsiCo announced a formal collaboration to provide leadership development and increase business ownership opportunities for Black people in the restaurant industry. ” Delivering Jobs.

Franchise 385

Franchise Franchising Loyalty Program Kitchen Safety 385

Modern Restaurant Management

FEBRUARY 19, 2020

Most recently, Allen served as Chief Executive Officer of Boston Market, where she implemented a multi-faceted transformation plan setting up the brand for future growth. She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. She first served as senior internal audit analyst at Yum!

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Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

DECEMBER 4, 2019

This means that restaurants and the marketing professionals who serve them have the ability to identify the true impact of their marketing efforts and to craft campaigns that will reliably generate sales lift. Lifestyle Technologies. Feeling like you’d really like table service but want to work from your laptop while you eat?

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Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

MAY 7, 2021

To showcase bold new flavors, On The Border has elevated its menu, and the innovative new dishes will be available for guests visiting North Point. “Our guests continue to demand access to truly healthy and delicious food and beverage products are served with smiles and speed." and worldwide.

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

DECEMBER 3, 2020

She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership. ” Wescott sees herself in a leadership support role, and it doesn’t go unnoticed by franchisees.

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Franchise Franchising Catering Online Ordering 414

Modern Restaurant Management

SEPTEMBER 15, 2020

” Following his transitional leadership role at SALIDO and NAB, Chowdhury will focus his efforts on the Bowery Engine, an early stage direct investment and incubation company that previously supported SALIDO. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS.

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Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 27, 2019

“This acquisition is another demonstration of our strategy to acquire new companies to enhance product capabilities and extend our leadership in the vertical industries we serve,” said NCR President and Chief Executive Officer Michael D. NCR purchased Zynstra for approximately 100 Million British Pound Sterling.

Mobile Ordering 309

Mobile Ordering Customer Service Customer Experience Point of Sale 309

Modern Restaurant Management

DECEMBER 13, 2019

For example: Pancake Bowls, with made-to-order pancakes served in a bowl to enjoy on the go and finished with toppings like fresh berries and sauces or savory ingredients including scrambled eggs, Hickory Smoked bacon pieces and Jack and cheddar cheeses. Fourth Names New CEO and CFO. Clinton Anderson. ” Caption.

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Mobile Ordering Catering POS Customer Experience 251

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month. Raising Cane’s Culture is built on serving its Communities. Raising Spirits.

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Franchise Franchising Kitchen Safety Food Safety 474