Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Customers expect quick, seamless service and personalized experiences. The need for innovation and efficiency has never been greater in this evolving scenario.

Operations 189

Operations Front of House Customer Service Kitchen Safety 189

7 Shifts

JULY 13, 2023

Restaurant transactions have been moving away from cash and towards electronic forms of payment for years—and that's extending to tips now too. Restaurants turned to tech for a solution, and tip payment software was born. There's no two ways around it. The hospitality industry is becoming digital in every sense.

Cash Management 195

Cash Management Back of House Training Insurance 195

Modern Restaurant Management

AUGUST 16, 2023

The Future of Payments Payment option variety is changing the dining experience in unthinkable ways. These systems help every aspect of the dining experience — including the kitchen, waitstaff and payment process — run smoothly and efficiently. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. But precisely, how can you determine what customers want?

Loyalty Program 182

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 182

Modern Restaurant Management

MAY 17, 2022

Include Online Payments with Multiple Fulfillment Options. The more you can personalize your ordering and browsing experience, the happier you’ll make your customers. One way to personalize a restaurant app is by providing multiple payment options. Promote Online Ordering and Reservations.

Marketing 212

Marketing Mobile Ordering Online Ordering Customer Experience 212

Modern Restaurant Management

SEPTEMBER 27, 2023

The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process. “Our customers that have implemented embedded payments and automated tipping prompts often tell us they see a bump in average tip size. . Payment methods also impact tipping culture.

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Modern Restaurant Management

JANUARY 24, 2024

Serve Up a Personalized Customer Experience The more you personalize your customer experience, the happier your customers. Up the personalization ante by providing QR code ordering. During the COVID-19 pandemic, QR codes took center stage in the restaurant industry. Businesses use the 2D barcode in new, exciting ways every day.

Loyalty Program 198

Loyalty Program Social Media Coupons Customer Experience 198

Modern Restaurant Management

MARCH 25, 2021

Modern Restaurant Management (MRM) magazine interviewed Linardi about the digital restaurant experience, contactless payment and more. As a result, any significant resistance to adopting contactless payment methods has subsided. How do you see contactless payments evolving? Is there any resistance to contactless now?

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. By containing payment information, the POS is the biggest target for breaches, but also the most complex to protect.

Audits 370

Audits POS Loyalty Program Information 370

Modern Restaurant Management

MAY 18, 2023

Accepting fast payments has, after all, always been crucial in hospitality businesses. Below, we’ll examine the state of payment security in the hospitality industry. How do payments at the point of sale work – and how safe are they, really? Card payments, then, aren’t just growing. And, if so…how?

Hospitality 158

Hospitality Point of Sale POS Online Ordering 158

7 Shifts

MARCH 28, 2023

They want flexible scheduling, improved communication, ways to give feedback, and fast and transparent tip payments. This enables restaurants to instantly send employees' tips directly to their personal bank account—no more bank runs, and no more waiting until payday for tips. Staff at gusto! And restaurant workers have spoken.

Hiring 370

Hiring Hospitality POS Management 370

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. SAN FRANCISCO, Calif., The three new devices, a 15.6” ” Station, 10” Station, and 6.5”

2024 98

2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

DECEMBER 12, 2022

Restaurants (just like anywhere that accepts card payments), have always been a target. Many embraced takeaway delivery services, and had to establish new ways to process customer payments from a distance. A recent Nilson report projects that over $408 billion will be lost over the next decade.

Customer Service 219

Customer Service Presentation Food Order Online Ordering 219

Modern Restaurant Management

JUNE 24, 2020

On top of the everyday commitment to prepare great food, provide stellar service, and maintain an inviting environment, restaurant operators have, in recent years, been challenged to meet higher standards for protecting customer payment information – and now to preserve public health and safety.

POS 213

POS Operations Point of Sale Back of House 213

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. How to Calculate Table Turnover Rate? This should include all tables available for seating customers.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Lavu

FEBRUARY 14, 2024

POS Hardware For Payment Preauthorization Preauthorization of payments allows bartenders to swipe a customer’s credit or debit card and securely save these details as their bar tab. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

POS 164

POS Bar Point of Sale Front of House 164

Modern Restaurant Management

OCTOBER 12, 2023

Both legacy restaurants and newer establishments can agree that the literal cost of doing business from payment processing can severely hamper revenue growth from the first sale. Restaurants must carefully choose their payment processing partners and payment methods to minimize these costs. business owners an added $1.2

Audits 180

Audits Restaurant Law 2012 Customer Service 180

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

FEBRUARY 28, 2024

In the realm of contactless service, AI is used to analyze customer behavior and preferences, enabling smarter self-service stations that can predict and suggest orders, and automated payment systems that personalize the payment process. From classic crave-worthy items to healthier options, QSRs are diversifying their offerings.

Fast Casual 118

Fast Casual Fine Dining Customer Service Casual 118

7 Shifts

AUGUST 2, 2023

So, you've decided to implement a digital tip payout solution in your business—congratulations! Now it's time to get your team on board! Technology continues to revolutionize our lives and the world, and the restaurant industry is no exception. Preparation is the key to a smooth transition. Reputation and reviews: Do your due diligence.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

MAY 25, 2020

If you’re using a task management app like 7tasks , ensure that each task is assigned to a specific person to enforce accountability—and have your managers check the task list progress throughout the shift. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

OCTOBER 8, 2021

As such, the same preventive measures can apply, which include: Setting fraud filters and using payment security tools at checkout to verify/authenticate the cardholder is the legitimate owner of the payment card. Matching the final four digits of the payment card on file, as well as the CVV security code.

Mobile Ordering 200

Mobile Ordering Online Ordering Front of House Customer Service 200

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. This craft consumer-rich environment aligns brewers with the unique product offerings both consumers and sellers want.

2023 124

2023 2024 Insurance Employee Relations 124

Modern Restaurant Management

APRIL 11, 2024

Technological advancements such as self-ordering kiosks , mobile apps and tabletop devices empower customers to peruse menus, place orders, and settle payments conveniently. Additionally, digital menus and order-ahead options enhance convenience and offer personalized customization.

2024 189

2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

OCTOBER 25, 2022

That site may initiate a download of malware onto the visitor’s system,or attempt to fool the victim into giving up payment data or sensitive information in order to steal their identity. That code may lead to a website made to look like the restaurant’s and ask the visitor for their payment information to begin their order.

Online Ordering 190

Online Ordering Website Management Social Media Mobile Ordering 190

Modern Restaurant Management

AUGUST 10, 2021

Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. Self-ordering kiosks dispense with the need for humans to accept orders and process payments. The food and beverage industry is on a hiring frenzy. million jobs (12 percent) short.

Ordering 237

Ordering Recruiting Employee Relations Food Order 237

Modern Restaurant Management

NOVEMBER 8, 2021

The rise in popularity of contactless payments can mean leaner operations, happier staff, and – most importantly – happier customers. That, in turn, forced the acceleration of adoption of contactless ordering and payment options from both the consumer and the restaurant sides of the business.

Point of Sale 245

Point of Sale Fast Casual Technology Equipment 245

Modern Restaurant Management

OCTOBER 11, 2022

While digital tools help solve these problems and open up a new world of marketing possibilities, they can also help brands create more personalized experiences, and therefore, a more meaningful relationship with their guests. These communications were heavy on discounts and had little brand voice or personality.

Social Media 217

Social Media Email Marketing Customer Experience Communication 217

Modern Restaurant Management

SEPTEMBER 22, 2022

Customers’ increased demands have required the restaurant industry to innovate and adapt to provide efficient food delivery, cater to a variety of dietary restrictions, streamline ordering, and accept contactless options for payment. A mobile ordering system serves more people faster and keeps them happy, not hangry.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

DECEMBER 28, 2023

In a world marked by technological progress, artificial intelligence (AI) emerges as a game changer. For the restaurant industry, renowned for its ability to keep up with trends, adopting AI is inherent. AI in Restaurants Recent data highlights the big significance of AI in the restaurant sector.

2024 124

2024 Dietary Restrictions Customer Experience Customer Service 124

Restaurant365

OCTOBER 29, 2021

You can use back-office restaurant technology to support a positive guest experience in areas such as payment, inventory and food costs, and staff scheduling. POS integration enables flexible payment options. Offering flexible payment options that match new customer expectations, driven by your back-office technology, is critical.

Customer Experience 158

Customer Experience Technology Mobile Ordering Inventory 158

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. . Read the first part, here. For the second part, click here.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

FEBRUARY 25, 2021

But a few short weeks would change everything, from in-person dining to supply chain access to consumer standards regarding health, safety, and sustainability. As the second wave brought stricter in-person restrictions, stress is at an all-time high for tenants and property owners alike. It’s certainly not a simple equation.

Guest Recovery 179

Guest Recovery Online Ordering Point of Sale Retail 179

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. After all, this business is all about people with customers at the forefront of decisions being made. The industry is projected to reach $1.2 trillion in sales by 2030 , leading to a continuous influx of new restaurateurs.

Customer Experience 198

Customer Experience Innovation Social Media Seasonal Menu 198

Modern Restaurant Management

JANUARY 3, 2022

According to a 2021 Ivanti Research Study, 83 percent of respondents stated that they used a QR code to make a payment or complete a financial transaction for the first time ever. The QR code may take you to a phishing website, where you are prompted to enter your personal information or login credentials for scammers to steal.

Customer Experience 221

Customer Experience Consumer Goods Mobile Ordering Customer Service 221

Modern Restaurant Management

JULY 2, 2020

The bulk of these also required expansion of touchless and contactless (or low-contact) payments, which while convenient, also create a new vulnerable attack sector. The bulk of these also required expansion of touchless and contactless (or low-contact) payments, which while convenient, also create a new vulnerable attack sector.

Customer Service 239

Customer Service Customer Experience Technology Dine-in 239