EATER

JUNE 5, 2020

In recent years, cops were denied service at an Arby’s in Florida , and at a Whataburger in Texas, where an employee refused to serve them because she said cops had beaten up her boyfriend. Immediately, I just didn’t feel comfortable making that order,” one employee told Eater. also spoke out against serving the police.

Serving 143

Serving Uniforms Restaurant Law Customer Service 143

Modern Restaurant Management

NOVEMBER 15, 2021

The COVID-19 pandemic has forced restaurants to innovate, creating new revenue-generating workflows, including enhancing their to-go offerings and integrating with to-go order applications. Optimize Food Safety Protocols. Automation technologies can improve back of house operations as well. billion tons and costing companies $1.2

Training 195

Training Front of House Food Safety Back of House 195

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Who makes the magic happen? Cashiers, cooks, and other QSR crew members.

Food 189

Food Food Safety Front of House Fast Casual 189

7 Shifts

JUNE 29, 2022

They employ thousands of people and have served billions, and with so many people affected, it's understandable why there are franchise-specific laws and regulations in place. A consistent menu ensures standard serving across locations. Food & Staff Safety Measures. Tools For Supporting Franchise Compliance.

Franchise 370

Franchise Franchising Restaurant Law Document 370

7 Shifts

APRIL 28, 2020

Now more than ever, food delivery is top of mind for restaurant operators. Uber Eats is an American-owned food delivery platform launched by Uber in 2014. COVID-19 update: Uber Eats is pledging 10 million free food deliveries to frontline healthcare workers and seniors during COVID-19. Sign up for Uber Eats ??. SkipTheDishes.

Online Ordering 341

Online Ordering Ordering FOH Food Safety 341

Modern Restaurant Management

FEBRUARY 23, 2022

The Food Safety Modernization Act (FSMA) was signed into law in January of 2011 and expanded the Food and Drug Administration (FDA)’s authority to regulate the way foods are grown, harvested and processed. This last initiative is perhaps the most urgent for food businesses and requires immediate attention.

Food Safety 189

Food Safety Food Supply Supplies Restaurant Law 189

Modern Restaurant Management

OCTOBER 7, 2021

Food safety and restaurant cleanliness. Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Similarly, restaurant visitors expect their food to be of a consistent quality every time they visit.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

The Rail

OCTOBER 24, 2023

Evaluating Your Supply Chain In addition to working with the right brewers, you need to have a solid understanding of how to manage your supply chain to ensure your restaurant serves quality beer consistently. Consider how vendors and distributors are getting products to your business. But you can’t craft quality on your own.

Serving 52

Serving Food Supply Supplies Equipment 52

The Restaurant Times

OCTOBER 30, 2020

With the outbreak of COVID-19, consumers have become more aware of the importance of health, hygiene, and food safety which will play a huge role in how restaurants operate in the new normal. Tips on How To Implement the Right Restaurant Food Safety System . Create a Restaurant Cleanup Plan.

Food Safety 52

Food Safety Kitchen Safety Employee Relations Food 52

Modern Restaurant Management

DECEMBER 27, 2023

Customer Trends As eateries chart new courses in the tech terrain, they also face the challenges of keeping up with changes in customer preferences, specifically toward transparency in ingredients and more health-focused foods.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

Modern Restaurant Management

MAY 2, 2022

Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. To maximize your existing resources: Reduce food waste. With prices skyrocketing, restaurants should focus on eliminating food waste. safety, quality, inventory, predictive ordering, etc.)

Food Safety 218

Food Safety Food Supply Waste Sustainability 218

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. You'll need to serve as your team's leader and mentor, often giving up your space in the spotlight so other employees can have theirs.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

FEBRUARY 15, 2022

Before we begin, we need to realize that the guacamole product served to customers is not solely factored on the price of the ingredients, but you’ll find the sneaky costs in labor, waste, food safety, and shipping. Food Safety. A potentially costly sneaky costs is food safety.

Food Supply 189

Food Supply Food Safety Front of House Back of House 189

Modern Restaurant Management

JANUARY 3, 2024

We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. The fusion of technology with a focus on genuine connections ensures a dining landscape that not only meets consumer needs but leaves a lasting, positive impact on both patrons and the communities they serve."

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

OCTOBER 14, 2022

Customers with food allergies take a great risk to eat food prepared by someone other than themselves, as they may suffer potentially severe consequences from coming into contact with a triggering allergen. While this is by no means a comprehensive list, these are some common food allergens that you should read up on: Tree Nuts.

Allergens 189

Allergens Kitchen Safety Front of House Food Safety 189

Modern Restaurant Management

MAY 8, 2020

While an IVR might not fool the Turing Test , it does satisfy the basic needs that a customer might have and can be designed to field general questions or even take incoming orders, freeing up your staff to perform other tasks. A common complaint among 66 percent of guests is inconsistent temperatures in their food. Reduce Food Waste.

Food Safety 208

Food Safety Kitchen Safety Front of House Website Management 208

Clover - Restaurants

MAY 3, 2024

Recent surveys confirm the importance of cleaning and sanitizing in food industry establishments for building customer confidence and in influencing diner choice. City and state health departments monitor local restaurants to ensure they’re following food safety management program guidelines.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Modern Restaurant Management

SEPTEMBER 27, 2021

Maintain visible hygiene cues : vaccinated consumers are among the most cautious and will continue to crave health and safety reassurance before returning to pre-COVID life. While conscious of safety, consumers are not over-emphasizing safety as a differentiator in what outlet they choose. Specific food item I like – +5.3

Food Safety 189

Food Safety Beverage Consumer Goods Guest Recovery 189

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Optimizing Online Ordering. An optimized online ordering process also simplifies life in the kitchen.

Online Ordering 197

Online Ordering Kitchen Safety Food Safety Customer Experience 197

The Rail

MARCH 14, 2023

QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. Contactless menus , a popular ordering style that enhances safety, utilize QR codes that customers can easily scan with their smartphone cameras. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. The younger generations don’t just want great food, they expect memorable experiences. Scott Lawton, CEO and cofounder at bartaco. Barry McGowan, CEO Fogo de Chão.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Food Trucks Factor in the New Normal.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 203

Food Safety Website Management Online Ordering Food Order 203

Modern Restaurant Management

OCTOBER 31, 2022

As the winter months quickly approach, restaurants must prepare to continue serving their customers while navigating weather and health and safety challenges. Ongoing inflation, higher interest rates, escalating food prices, and a tight labor market across industries add to the uncertainty. Expect an Increase in To-Go Orders.

Food Supply 189

Food Supply Outdoor Supplies Customer Experience 189

Modern Restaurant Management

MARCH 25, 2022

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. Although the new tool required many restaurant staffers to serve dual roles as waitstaff and technical consultants, using QR codes was a resounding success. At least 63.6 Direct Mail Campaigns.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. From poor ordering experiences to flooded phone lines , unsatisfactory communication during this transition time threatens to be a deal-breaker for restaurant-goers. Optimize the digital ordering experience.

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Modern Restaurant Management

DECEMBER 20, 2021

Creating a contactless ordering experience for guests at your restaurant is important in order for your business to stay competitive and profitable. Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. in the online food delivery sector.

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Modern Restaurant Management

AUGUST 14, 2020

Reopening restaurant dining rooms still puts customers and employees at risk, so safety is the first concern, driving a shift in business operations. Reopening restaurant dining rooms still puts customers and employees at risk, so safety is the first concern, driving a shift in business operations. In most states across the U.S.,

Food Safety 215

Food Safety Customer Service Dine-in Innovation 215

Modern Restaurant Management

JULY 21, 2020

Both now and for the future, technology can answer many of the question’s managers have surrounding maintaining the health of employees, ensuring the safety of their guests and protecting their bottom line. Temperature sensors will track refrigeration to ensure food safety. Plan Wisely.

Kitchen Safety 186

Kitchen Safety Food Safety Front of House Technology 186

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. How do you make sure new employees are up to speed with the latest safety procedures? In the restaurant business, there are many regulations and procedures to adhere to.

Management 197

Management Management Food Safety Communication 197

Modern Restaurant Management

SEPTEMBER 22, 2020

There’s the table-wedged-in-the-doorway approach, where one brave soul in full PPE hands off an order over a barricade of restaurant furniture. There’s also the call-us-when-you-get-here model, where the order scoots out just in time to be dropped through a rear window or popped trunk. Let us count the ways.

Kitchen Safety 236

Kitchen Safety Food Safety Customer Experience Food Order 236

Squirrel Systems

MARCH 8, 2024

From the kitchen to the dining room, robots are revolutionizing how meals are prepared, served, and even created. In some restaurants, robotic servers deliver food directly to the table, reducing wait times and improving efficiency. Robotics in the restaurant industry is transforming the way food is prepared, served, and enjoyed.

Hospitality 52

Hospitality Kitchen Safety Food Safety Front of House 52

Modern Restaurant Management

MAY 3, 2021

In this complex web of factors, the takeaway for QSRs is that they must be more adaptable than ever, with tools and systems in place that focus on the lasting effects of the pandemic, particularly focused on mobile ordering and contactless efficiencies. Automated Safety. Simplified Mobile Experience. QSR of the Future.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. A point-of-sale (POS) system can streamline the ordering and preparation processes, making it easier to improve service even during peak service.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

NOVEMBER 10, 2022

Traditional sit-down restaurants and mobile food businesses have uniquely different needs when it comes to insurance. Restaurant insurance can provide your business with a safety net when it comes to claims and risk. If your restaurant serves alcohol, it is required by many states to include liquor liability on your insurance policy.

Insurance 189

Insurance Food Truck Food Mobile Ordering 189