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Rather than just another hiring season, or a lull, labor-intensive industries such as restaurants face a permanent labor shortage. Demographic shifts are reshaping the workforce, of the present and of the future, and the restaurant industry is on the front lines. The next few will be no different. Beginning last year through 2027 4.1
." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Technology continues to transform restaurant operations.
JAB hired bankers to attract new investors as it considers an IPO for the coffee and food to-go chain. Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week. Editor’s note Best of Panama (BoP) is always guaranteed to grab headlines, but this year’s competition was especially newsworthy. billion in sales.
By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. Photo courtesy of Jeff's Bagel Run. Jeff Perera jokes that his bagel chain is the result of a love story. “I I made a bagel for my wife, because she asked me to,” he said. She’s on time.
11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. By Joe Guszkowski on Jun.
Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net. Restaurants had difficulty hiring and retaining staff, which led to more interest in automating processes. Workforce : COVID fundamentally changed the labor market. – Pooja S.
This is all the income from your food and beverage sales, catering, branded merchandise, packaged goods, venue hire, etc. We all know it. Restaurant profit margins are pretty low. But not entirely because of inflation, labor shortages, and high food costs. Generally, a good profit margin for restaurants is 10% or higher. Labor costs.
According to the National Centers for Environmental Information , in 2024 there were 27 confirmed weather/climate disaster events with losses exceeding $1 billion each to affect the United States, including hailstorms in Texas, flooding in the upper Midwest, and Hurricanes Debby and Helene. There is never a good time to open a restaurant.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged.
The new printer is capable of high-quality resolution of up to 1200 x 1200 dots per inch, and can print across the front, back, sides, and bottom of coffee bags. The market drop follows reports of improved harvests in Brazil, as well as news that the risk of frost has faded in some of the country’s key growing regions.
Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. Two-thirds of new hires signing up for DailyPay. While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions.
When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.
As a manager, hiring an employee doesn’t mean your job is over. For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. Managing the performance of your staff isn’t an annual event. Setting Goals.
There were eighteen or twenty seats (mostly deuces) and in better weather maybe two more tables on the street or alleyway in front or beside these tastes of a chef. There were eighteen or twenty seats (mostly deuces) and in better weather maybe two more tables on the street or alleyway in front or beside these tastes of a chef.
By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. When the pandemic hit, many restaurants focused on expenses. Menus were trimmed to a fraction of original size.
Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.
Invest in an Online Presence Social media platforms provide an unparalleled opportunity to get in front of the right audience at the right time. It allows businesses to engage with current customers and help build organic brand ambassadors while also serving up content in front of new customers. In many cases, trends are a good thing.
When staff are unhappy, you lose more than just the cost of hiring and training. When staff are unhappy, you lose more than just the cost of hiring and training. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” Post about them on social media.
In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. I cater events and private dinner parties, too. During the open house, they mentioned they were launching this health-supportive culinary arts program. It was my first time putting on my own event.
The restaurant’s general manager, who asked that both her name and that of the restaurant remain anonymous because of the sensitivity surrounding hiring practices, says she’s able to offer these still-unemployed workers little more than daily check-ins and free food. I found a lot of loyalty in the team we were able to build here,” she says.
In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.
In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.
Our hiring rate and wage increases are outpacing the overall private sector, and this year our industry will contribute nearly $1 trillion to the economy," said Michelle Korsmo, president & CEO of the National Restaurant Association. "The million by the end of 2023.
When staff are engaged in their work, they perform better and generate more revenue for their employers. Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. They do the bare minimum at work.
You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.
To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. Employee scheduling for your restaurant can be the most stressful part of your job. Plus, that schedule almost rarely ends up going as planned. Top 11 Best Practices for Restaurant Scheduling.
Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Finding staff for a restaurant can be a big challenge in the hospitality industry.
Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. User Network.
For the past six months I have been committed to an exercise regimen thanks to my Apple Watch. Closing the rings of movement, exercise, and standing has been a goal since I first strapped on the watch, a goal that consumes my attention and cannot be broken for fear that I will simply fall off the pattern if the rings fail to close for one day.
You know the mix of front-of-house and back-of-house roles you require for every shift. Employee shift scheduling for your restaurant can be much more complex than it seems. Not to mention, that's before you send it out to your team (a process unto itself) and have to make those always-present adjustments. Try 7shifts for Free.
By finding the right balance, you can avoid these pitfalls and ensure your business stays profitable. Let’s explore what this number means, how you can calculate it, what the average margin is for different types of restaurants, and the factors that can affect low profit margins.
Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.
The event is a way of welcoming a groom to share a meal with a bride’s family. But although I knew Joe’s fondness and appreciation for Zambian cuisine, I was apprehensive about hosting the event. Zambian food was something we ate either once a week when my father craved it, or during special events like my country’s independence day.
Divide your tasks by time and frequency Before you divvy up your tasks among your staff, you need to have a list of all the tasks that need to be completed regularly, including: Tasks done multiple times each day , such as server side work and cleaning surfaces in the front and back of the house.
Below are lightly edited excerpts from the conversation, part of our Eater Talks event series , as well as a full video recording. Tiffany Derry : “I had an employee that we just hired that was making $8.75 We were having trouble finding people for both front of house and back of house.
Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.
The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more.
I am definitely not the intended audience for Eat a Peach : In 2008, I was hired as the corporate beverage director for Chang’s young empire; I held this job for seven months before I was fired without explanation. David Chang’s new memoir grapples with the white-hot fury that defined most of his career.
The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more.
Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. The event will take place at 10:00 A.M. . Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Sushi Maki Ocean Tempura.
We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. A hiring manager wants to know how you handle a very real, stressful part of the job. Are you a restaurant owner looking for question to ask potential candidates? Table of Contents. How to Answer.
This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.
Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant.
Any sunlight that hits the front of the cramped building is choked out before making its way through a tiny window that looks out onto the street. For most of the years Chang occupied 163 First Avenue, it was nearly impossible to get into. The stiff stools lining the wooden chef’s counter did not have backs to lean on.
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