Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences.

Fast Casual 117

Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

AUGUST 30, 2022

Accurate, reliable tracking requires digital technology. It could mean the closure of your business as evidenced by Chi Chi’s, which was once ranked the number one fast-casual Mexican restaurant in the US. They also invested in digital technology.

Food Safety 178

Food Safety Technology Kitchen Safety Food 178

Modern Restaurant Management

SEPTEMBER 27, 2023

percent) than they do in casual restaurants (16.5 Tipping on fast casual is going strong : In spite of the “tipflation” backlash, diners haven’t stopped tipping in fast casual restaurants, though the median tip size is still hovering under 9 percent—well below the 17.32 percent to 8.07

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. That is why multi-unit restaurants are leveraging a multitude of technologies to make every dining, delivery, drive-through, or takeout experience festive and memorable.

Equipment 117

Equipment Customer Experience Fast Casual 2023 117

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Implement New Technology. Whether it's online ordering, reservations, or touchless pay systems, many technology systems are both easy to implement and affordable.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. The Technologies Behind Modern Restaurant Work.

Food 189

Food Food Safety Front of House Fast Casual 189

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 189

Technology Healthcare Social Media Mobile Ordering 189

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

NOVEMBER 29, 2019

However, restaurant owners can expect significant staffing challenges and they will also likely need to update their technology strategies to meet consumer demand. This might mean weaving elements of fast-casual dining into your design. Equipment Upgrades. There is real potential on the horizon for restaurant owners.

Fast Casual 205

Fast Casual Equipment Small Business Mobile Ordering 205

Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Restaurants must also learn to operate with fewer employees and rely more on technology. Are some doing well and others not so?

2023 189

2023 Franchise Franchising Employee Relations 189

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. In doing so, the opportunity to fast upsell and cross promote increases with all the menu options at their fingertips. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

NOVEMBER 8, 2021

Now, two years into the pandemic and with things returning to some form of normal, contactless payments and ordering continue to be an integral way of doing business for restaurants ranging from cozy neighborhood mom-and-pop lunch spots to fast casual behemoths with locations around the world. So, why is that?

Point of Sale 245

Point of Sale Fast Casual Technology Equipment 245

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. The big chains and national brands may be more well equipped than independents to embrace the evolving industry, but independents can thrive with a bit of strategy. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

Mad Mobile

FEBRUARY 5, 2024

Family and casual dining restaurants thrive with table ordering systems Taking the whole family out to dinner, especially with young children, can be stressful enough as it is. Fast casual restaurants: streamlining service with tableside ordering technology Customers expect restaurants they visit to keep up with trends in technology.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Goliath Consulting

APRIL 28, 2022

Over the past few years, restaurants from all over the world have been incorporating different types of technology and new changes. 1 Some hybrid restaurants offer merchandise, cookbooks, and kitchen equipment as well. For example, restaurants can combine the experience of fine dining with fast-casual.

Fast Casual 78

Fast Casual Food Truck Fine Dining Customer Experience 78

7 Shifts

SEPTEMBER 16, 2021

It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Using Technology to Run Multiple Locations. Switching from a fast-casual concept to fine dining can allow for a nice change of pace. Table of Contents.

Management 370

Management Management Document Hiring 370

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Restaurant technology. Tell investors what technology you plan on using to run your business—and not just the POS (point of sale). What type of restaurant are you looking to open?

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JUNE 5, 2020

Ordering could be as simple as having a widget on your website that collects orders, to something more complex such as developing an app for your restaurant, or integrating a third-party app vendor or SMS technology into your process. This is a small step, but one that many fast food and fast casual restaurants are already embracing.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

JUNE 9, 2020

To safely reopen and resume business in this cherished industry, we’ll need to look to new tools and technologies to help adapt to our “new normal” while continuing to provide and exceed the levels of service that keep customers coming back. Contactless Payments.

Fast Casual 139

Fast Casual Cash Management Customer Experience Back of House 139

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. When cell phones got smart, they became the shiny new technology toy. It’s fun, frictionless and fast. Personalizing QSR and fast casual dining offers is nothing new.

Marketing 168

Marketing Fast Casual Entertainment Article 168

Modern Restaurant Management

JULY 13, 2021

As a result, quick-service and fast-casual restaurants are increasingly harnessing big data and automation to give their customers what they want before an order comes out of their mouth – or their brand’s app. But what if you aren’t the fast-food giants of the world? Hold the pickles but double-up on mayo.

Loyalty Program 212

Loyalty Program Fast Casual Customer Experience Customer Service 212

Modern Restaurant Management

DECEMBER 16, 2021

This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Foodable

JUNE 11, 2021

Wow Bao is a popular Asian fast casual joint that has ventured into the dark kitchen space. The kit includes on-boarding and training materials, as well as all necessary equipment. For Alexander, automation technology isn’t the future of restaurants. Most other virtual brands require minimum prep work.

Fast Casual 85

Fast Casual Technology Delivery Equipment 85

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022.

2022 207

2022 2030 Food Supply Recruiting 207

Modern Restaurant Management

JULY 27, 2022

"Like so many industries, full-service and fast-casual restaurants are feeling the impact that inflation is having on their business and guest count. These regulations vary by state and restaurant owners should be sure they are aware of their state’s policy before adding service fees to customer tickets.”

2022 180

2022 Fast Casual Customer Service Food Safety 180

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

Modern Restaurant Management

APRIL 10, 2020

More than ever, brands, especially QSR and Fast Casual restaurants brands, are taking advantage of the vast and varied platforms available for consumer engagement; most notably social media. Instead, equipped with intelligence, restaurants can successfully send offers and messages at the right time, to the right audience.

Customer Experience 173

Customer Experience Mobile Ordering Social Media Online Ordering 173

Modern Restaurant Management

FEBRUARY 22, 2022

When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. Thanks to automation and contactless technologies, more and more of the business of running a restaurant is now in the hands of the customer. Improving the Employee Experience. Doing More with Less.

2022 194

2022 Hospitality Online Ordering Customer Experience 194

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

Modern Restaurant Management

MARCH 25, 2021

Pay-at-the-table proved its value through the pandemic and breathed new life into old technology like QR codes. By delivering on customers’ expectations for this type of technology, operators are able to offer the best-possible customer experience (CX). However, while an investment, this technology can yield substantial payoffs.

Customer Experience 197

Customer Experience Customer Service Fast Casual Point of Sale 197

Modern Restaurant Management

JUNE 24, 2020

Update Online Ordering Technology. Updated restaurant technology is the key to being a modern, successful establishment. Take the casual-dining chain, TGI Fridays, for example. Too many smaller businesses think the type of technology that can help a giant like TGI Fridays must be out of their reach, but that is no longer true.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Goliath Consulting

OCTOBER 6, 2020

Prospects continue to be bright for fast food and fast-casual franchises: Papa John’s Pizza just announced their plan to open 1,000 new stores over the next five years (1), and Whataburger hinted an offer of offering new franchising units for the first time in 20 years (2). The Benefits of Owning a Franchise Restaurant Business.

Franchise 167

Franchise Franchising Fast Casual Casual 167

Modern Restaurant Management

DECEMBER 16, 2021

Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience. Rely on Technology to Increase Operational Efficiency. Service with a smile is not a thing of the past.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

MAY 24, 2022

Rising advancements in mobile app development technologies will also boost the preference for mobile-payment solutions.

Marketing 203

Marketing Loyalty Program Fast Casual Coupons 203