Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Focus POS

DECEMBER 22, 2021

Online ordering. Due to the pandemic, many patrons have moved to online ordering to avoid contact with others. Additionally ordering online is always an option to customers with an internet connected device, offers them a higher level of convenience, and it helps restaurants reach a much larger audience.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends.

2024 191

2024 Online Ordering Website Management 2023 191

7 Shifts

NOVEMBER 9, 2022

When done right, email marketing works wonders—you stay top of mind and increase order values. Increase online orders? It's also important to have multiple templates ready for different email themes such as recipes, weekend/payday offers, loyalty programs, and news updates. One way to keep customers coming back?

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

OCTOBER 15, 2020

Even restaurants traditionally associated with their unique dine-in experiences, such as Benihana and Fogo de Chão, now have branded delivery programs. As delivery becomes a larger part of the sales mix, brands should think about the factors that contribute to a successful delivery program. How Are We Ranking in Search?

Delivery 220

Delivery Social Media Loyalty Program Customer Service 220

Modern Restaurant Management

DECEMBER 30, 2020

Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. For example, Google recently introduced a “ small business advisors ” program that, for a limited time, offers digital marketing advice for free. Innovative loyalty programs should also be considered.

Loyalty Program 190

Loyalty Program Email Marketing Online Ordering Employee Relations 190

Modern Restaurant Management

JULY 29, 2021

Thanks to mobile ordering apps or loyalty programs, you may also have customers’ names, addresses, and other sensitive data. You may also use plenty of internet-connected devices like iPads or smartphones for taking orders. Educate Employees. It’s time for that to change.

Loyalty Program 246

Loyalty Program Employee Relations Point of Sale Mobile Ordering 246

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

7 Shifts

MARCH 27, 2020

Do you have accounts on online ordering sites like GrubHub and Uber Eats? What measures can you take to make customers feel more comfortable ordering from you? Can you give dine-in related employees other tasks to do that will benefit your business and ensure that they don’t lose their income?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

JULY 16, 2021

A common way for coffee shops to get financed is through business loan programs. Planned marketing strategies: Will you have a loyalty program? List all employees and partners. If you're serving food at your coffee shop, your employees should complete a food handler's course. Business loan. Find an angel investor.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.

2020 185

2020 Loyalty Program Mobile Ordering Fast Casual 185

Bingage

DECEMBER 18, 2022

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. of customers shop more from stores with some form of reward program.

Loyalty Program 52

Loyalty Program Marketing Point of Sale Email Marketing 52

Bingage

JULY 21, 2022

Your staff should know what special dishes are being offered and when they’ll be served (or else they might not show up) so that employees can plan accordingly. Offer Loyalty Rewards to your Customers – Here’s how. Related Read: 10 Benefits of Having a Customer Loyalty Program in Restaurant.

Marketing 98

Marketing Loyalty Program Social Media Seasonal Menu 98

Apicbase

NOVEMBER 4, 2022

Apicbase partner Yollty , a loyalty software based in Luxembourg, takes a closer look at the critical areas of digital transformation in hospitality. As employees were forced to work from home, businesses were forced to adapt to the changing climate of corporate office work. 5 Key Areas For Faster ROI.

Loyalty Program 52

Loyalty Program Hospitality Point of Sale Allergens 52

Lavu

APRIL 8, 2020

Additionally, sharing how your business and your employees are doing their part to flatten the curve, builds trust and can inspire loyalty. Next, you’ll follow up with any critical information for customers, such as calling or ordering online, or stepping in to pay for your order before going back to their vehicle.

Communication 144

Communication Loyalty Program Social Media Online Ordering 144

7 Shifts

OCTOBER 15, 2020

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. Here are the blueprint details: Cuomo also asks New Yorkers to help enforce these regulations by self-reporting any restaurants they see breaking the 25% capacity rule, a program titled “New Yorkers Protecting New Yorkers.”

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 200

2022 Mobile Ordering Guest Recovery Point of Sale 200

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 156

2021 Loyalty Program Retail Online Ordering 156

The Restaurant Times

AUGUST 29, 2020

On your official website, post the relevant reopening-related details and make sure to update your Google business listings as well. . Looking at the evolving customer preferences, restaurant operating hours, and preferred ordering methods may change multiple times in the coming months.

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 170

2022 Food Supply Back of House Kitchen Safety 170

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 199

Online Ordering Back of House Customer Service Small Business 199

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

The Restaurant Times

AUGUST 26, 2022

These apps enable you to centralize different facets of your restaurant’s day-to-day activities, such as accepting online orders, ringing up customers, managing payroll, and tracking performance. It should be easy to use because a system requiring extensive training might lead to frustration for the employees.

2022 69

2022 Management Management Loyalty Program 69

Focus POS

JUNE 2, 2020

It could be argued that the restaurant industry has been hit the hardest when it comes to stay-at-home orders and social distancing mandates; however, the resilience of the restaurant industry cannot be denied, and as restaurateurs shift their thinking from, “How am I going to survive?” Illness Resurgence is Highly Likely .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

The Restaurant Times

NOVEMBER 10, 2021

Running a restaurant after a pandemic requires every restaurant owner to make an online food ordering system a necessary change. Online food ordering systems are crucial to your business’s profitability and sales management. You can no longer accept orders over the phone and expect to be happy with the outcomes.

Management 52

Management Management Online Ordering Loyalty Program 52

Harbor Touch

NOVEMBER 21, 2022

Make sure you understand all the laws and regulations related to alcohol sales in your state. There may be special licenses or permits you will need in order to open your bar. It is important to research what type of licenses you need in order to serve alcohol in your bar. Do your research. Create an appealing atmosphere.

Bar 78

Bar License Restaurant Law POS 78

QSR Automations

DECEMBER 22, 2023

Of course, it’s still advisable to provide good support over the phone if your customers need help from one of your employees, as well as monitor those calls for future improvements. Software for managing customer relations already exists and is used by many companies in various branches of the industry.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Open for Business

MAY 9, 2023

Here are two other common systems: Phone ordering system The old-fashioned way required people to call the restaurant to place an order over the phone. Finally, order errors can mean the food goes to the wrong address, a mistake that takes time and money to fix. A full 76% of millennials have “ phone anxiety.”

Delivery 78

Delivery 2023 Loyalty Program Customer Service 78

Bingage

JULY 21, 2022

Your staff should know what special dishes are being offered and when they’ll be served (or else they might not show up) so that employees can plan accordingly. Offer Loyalty Rewards to your Customers – Here’s how. Related Read: 10 Benefits of Having a Customer Loyalty Program in Restaurant.

Marketing 52

Marketing Loyalty Program Social Media Seasonal Menu 52

Cheetah

SEPTEMBER 30, 2021

Understandably they choose the less physically demanding, more controlled environments this makes filling third shift employees and delivery drivers incredibly difficult. If an item does go out of stock, this will be clearly indicated on the app when you order. 4 Ways Restaurants Can Adapt. Need Support? Don’t Be Afraid to Reach Out!

Food Supply 148

Food Supply Supplies Pricing Food 148

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 131

2021 Fast Casual Mobile Ordering Social Media 131

The Restaurant Times

JANUARY 14, 2022

In the US, food waste and related packaging account for almost 45% of the material that goes into landfills. Craft a business plan based on your specific requirements while taking cognizance of the company’s objectives, business-related factors, and other general operations. It can help design specific waste reduction programs.

Waste 98

Waste License Loyalty Program Website Management 98

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Easy online ordering – Easy online ordering was nearly tied for second. 15 percent are ordering take out/delivery with alcoholic drinks.

2020 166

2020 Fast Casual Point of Sale Online Ordering 166

Restaurant Engine

AUGUST 9, 2023

Tip #1: Treat Your Employees Well While this may not be the first thing that pops into your mind, it is one of the most important things you can do to level up your restaurant. According to the Harvard Business Review (and many others), engaged, happy employees are the secret to your success. Have employee events.

Compost 52

Compost Recycling Website Management Employee Relations 52

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 118

Online Ordering Ordering 2024 Hiring 118

Restaurant365

JANUARY 7, 2020

The restaurant industry knows that high turnover and unengaged employees can be costly. Operationally, unhappy employees can prevent a culture of accountability, call in late, or become no-shows, leaving you with an understaffed operation. Overview of How Employee Mobile Apps Have Improved Restaurant Management.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

The Restaurant Times

JUNE 11, 2021

Instead of carrying out numerous third-party integrations company-by-company for different purposes like billing or order management, it is better to go in for a multi-purpose POS system that manages it all. . A user-friendly interface makes handling the software convenient for employees, especially new hires. Let us see how.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52