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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Seventy five percent of consumers say they favor companies that offer rewards.

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On the Road to Relief: Restaurant Trends and Opportunities to Watch

Modern Restaurant Management

For example, restaurant operators can use POS data to develop tailored deals, specials and loyalty rewards. Customers want brands to deliver personalized messages , and BofA Global Research indicates that loyalty programs that encourage customers to engage with the brand can increase short-term spending. Coffee in 2023.

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Three Steps to Improving Customer Loyalty During the Pandemic 

Modern Restaurant Management

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

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Amid Influx of New Employees, Restaurants Must Build and Reinforce Brand Excellence

Modern Restaurant Management

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. Leverage new employees’ tech expertise. Reduce employee turnover.

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Growth of Modern Contactless Payments: Increasing Restaurant Profitability and Efficiency

Modern Restaurant Management

On the other side of the coin, restaurant employees would only need to manage one consolidated ordering and payment process and would have more bandwidth to deliver the experience each customer desires. This would allow owners to cultivate more personal relationships to increase customer loyalty and better market to each individual.

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What can we learn from "Waitmares"?

7 Shifts

With work being one of the biggest contributors to stress, it’s not surprising that four in five people have had work-related dreams at some point in their lives. However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement.